Carol,
I did get the message re JB calling me back a few weeks ago when I was booking another trip and they did actually call back within the time frame they specified but I am NOT getting that option now. I wish I was....
boucharda,
I had this problem with JB last November but via JFK when they cancelled the midweek direct flights and we had to rebook everything. If I could get through to them I would just cancel the whole thing, get my refunds and book elsewhere but that isn't happening.
I know many think JB is the best thing that has happened to air travel from our area. Me? Not so much.......