Luda and all,

I’m pretty new to this airport wheelchair experience but so far, the only place I’ve ever had an issue was last April arriving in Miami from SXM on AA and ultimately connecting to NY. We waited over a half hour for the chair and then it went downhill much as Carol experienced.

The wheelchair experiences at SXM have been excellent, both arriving and departing, and last night we arrived back at JFK and the service was once again excellent.

There are times you tip because you know you have to as ‘it’s expected of you’ but then there are the times when you genuinely want to tip and tip most generously generously because the experience was so good. This trip, both at SXM and JFK, we were happy to experience the latter and spread a little cheer.

Btw, so glad we did get to say hello and chat if only so briefly. 😊😊