I was not on that flight, but we cancelled our January 13th flight to SXM and our return to YYZ on February 17th. They were booked on separate tickets. For some reason our travel bank credits for the outbound flight only show a 12-month expiry, instead of the proper 24 months. The return flight was properly credited. Trying to get hold of someone is difficult due to all the changes and cancellations they are currently experiencing.

I don't think, under the current conditions, that a month is all that long, although it would certainly feel like it! To help resolve our problem we went on the website and you can ask someone to call you back at a phone number you provide. They give you a choice of dates and times. We did that yesterday and the first time available was this coming Thursday evening, so we booked it. Perhaps try that option?