Thanks for this. Silver left our bags at EIS yesterday because the plane was overweight. About half the people didn’t get at least one bag. They didn’t tell us until we got to SJU, of course. Our second flight was on SW to Baltimore but Silver did not tell us to file a claim with SW. Gave us their phone number and email address but advised to email. Sounds like we will need to be more proactive. Just got in late last night, but the fact that you were able to get your bags is encouraging.