We used BVI Concierge service last year for navigating and handling the entry requirements into BVI. They were absolutely amazing.....I didn't even have to create the logins or anything. Just sent her our stuff (12 people) and she took care of it. Also of note, we were not approved at the time of needing to leave SJU for our Cape Air flight and could not board. Called BVI Concierge up and she said "Please hand your phone to the agent". Whatever she said bought her enough time to call her contacts at BVI portal and voila....off we went. We didn't really need them for any other services along the way but they offer anything you need. I do trust they will get done what they say they will. I too did a ton of research on them before we went last year and I never saw a bad review to be honest. Hope this helps!