It was several years ago I got the "Sorry, but it's not our fault." from Dolphin. My response was it's certainly not my fault you can't deliver what I paid for. They were to clear us through Customs & Immigration and deliver us to our charter boat. Instead, the captain returned from Customs office to tell us he would not be allowed to take us to our charter boat, that we had to unload our luggage onto the West End Customs dock and take a taxi to the charter base. Once we unloaded our luggage on the dock he left, telling us to take it up with their office.