Thanks for the link. When I plug in my phone number, it says there is no transaction in the last 60 days. This is not correct as I did a top up on May 23 and again today. Perhaps it is because I used the chippie mobile app to top up rather than this website. FWIW when I did the top up on May 23 (while in St. Maarten), I know it went through because the additional money showed up when checking my account and the expiration date was extended. I also have a screen shot of the receipt from May 23.