Hi Jessica, I'm sorry to hear about your experience. You definitely should consider a well established company that is specifically a crewed charter operation (Waypoints does not offer crewed charter on their boats - they are strictly a bareboat company). As Wes stated, Charter Caribe would be a great option but I can also introduce you to other options as well. If you send me a private message with your email address, I'll put together a couple of quotes for you. I'll need to know your dates, number of cabins you'll need and any particular desires/needs. Look forward to helping!