I think they did well to take the 20 off as you ate the steak. To me there's not much difference between medium and well done. Any steak past rare is over cooked to begin with. As someone else said don't go to a seafood restaurant for a steak and expect a great steak even though it's on the menu. Not cool to pick up the steak with your fingers to show the waiter. Better classy ways to do it.
Agreed..... I had the waitress feed two uneatable Rib-Eyes to the dogs hanging around the table at The Greehouse a few years back.
