Speaking of American, which we flew all the time to SXM until they left our home airport , remember years ago having to stop in Puerto Rico for fuel because plane would not have made it up over the mountain with extra weight thanks to the very short runway.

I also remember the argument I had with American when the runway lights went out in SXM. Our flight was due to land at dusk so I called to change , knowing how long it takes to do things on island, and they said they knew nothing about the lights so I'd have to pay a change fee. I argued all the way up the line until finally got the okay to which was added...wont do this for you again.'

Later flights were diverted to PR not just American. Don't know how people got to SXM maybe just in daylight. Anyway, 2 days later a message was posted on their website saying problem check flight changes.

Why do people in a service business have to be curt, abrupt, and sometimes downright nasty? Kindness does more for business.