We used them about a month ago. Everything went ok, about 20 min late leaving but its a quick flight, small plane but nice. I think they only fly 2 days a week now and for us it seemed a little pricey. Not much of an option to get to SJU from SXM. We did not check bags, at that time of the day customs was very quick. You would think SJU would be a perfect place to connect if they offered service everyday and at reasonable prices.