Here's a recent piece on the airline from yesterday's edition of The BVI Beacon:

NEW WORST AIRLINE?

Last year, a Beaconite got an unwelcome taste of InterCaribbean Airlines’ legendarily abysmal customer service when the carrier stranded him for two days in the Dominican Republic. And from reading numerous complaints on social media, he knows he’s not the only one to be treated badly by the company. So this week, he was glad to read that at least one Caribbean government is addressing the problem head-on.

Guyana Aviation Minister Juan Edghill threatened the airline with government sanctions if it doesn’t cut back on its frequent delays and cancellations, according to regional news reports. Mr. Edghill reportedly said that senior government officials met last week with InterCaribbean representatives, who blamed the ongoing problems on issues with crewmembers and other internal matters. The airline, he added, committed to improving, in part by adding aircraft. “If they don’t fulfil those obligations that they made last week Thursday, we will have to step in and take additional actions or possible sanctions,” the minister reportedly told Demerara Waves Online News, adding, “The airlines cannot just make money and people suffer. They have to be able to have the social contract with the passengers fulfilled.”

Given that the same issues have frequently affected Virgin Islands travellers, the Beaconite wonders if leaders here should take a similarly strong stance. Given his own problems with the airline, he hopes they at least consider it. Travellers who have tried to contact InterCaribbean officials in the past doubtlessly will not be surprised that the airline did not respond yesterday to a request for comment.

https://www.bvibeacon.com/reporters-notebook-aug-17-2023/