Yes, they are in ATL now and arrive around 4:00pm. They are hoping to get Charlie wheelchair assist but due to the seating (exit row), they could not do it ahead of time. I guess they got one in ATL and their first-timer young guest is pushing Charlie around.

I warned them to prepare for a cluster upon arrival but to hope for the best.

Will do.

And, what WVTCTE stated is accurate, someone's head (the local CEO) should have been on a platter a long time ago. No excuse for the ineptness and timeframe.