Well said, as one of those 1000 owners I completely agree. Every staff meeting we praise the staff for their great and attentive service. As breeze says you can have terrific food, but lousy service will kill you. We always say our job is to bring people in, your job (servers) is to get them to return. <img src="http://www.traveltalkonline.com/forums/images/graemlins/toast.gif" alt="" />