I flew down JB on Tuesday using a ticket from before the fare/ agave changes. When I tried to check in online it would not let me get to the baggage part so I could put in the additional bags I had. I tried over & over, cancelled the check in & started fresh but nada. I called & the rep was very nice but neither she lr her supervisor could figure out why every time during the check in it would skip right over the baggage part. They thought because of the new policy but I said people still have bags & it costs less to do the bags online as opposed to at the airport. Anyway they were very nice gave me a $15.00 voucher for having to pay more at the airport but did readily admit they are having many, many issues since the new policies.