I am so sorry to hear that. We stayed at the Sapphire in 2012 in the penthouse. It was absolutely one of our best experiences! The best was beautiful, the view spectacular and the staff were more than accomodating. We had own private pool, hot tub on master bedroom balcony,,,just lovely. We did an RCI exchange into the Saphire in January. I always read posts about the Saphire as I was keeping my fingers crossed that someone eventually would do something to stop the downward spiral.....too bad