YES!!! Never in a million years would I have remembered "Ortis"!!

He went so far out of his way to be helpful and keep me laughing & talking through the pain- even while they were cutting my titanium ring off- that I wanted to be sure we use him again or recommend him.

THANK YOU SO MUCH for answering!!! We've been racking our brains for 3 days!! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Tonguea.gif" alt="" />