Last year I had a reservation with Hertz, it was a low promotional rate. When I got there they told me that my reservation had been canceled. However I could access to my reservation on the hertz app. They told me that it could be a problem of IT between the Hertz Corp and the Mexican Hertz franchise. However they did not honor my reservation. I took a taxi to my hotel and I ended up renting from a local company. Never again Hertz, at least in Mexico. The local company is Veico Car Rental