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rental-- SAINTMARTIN RENTAL /Christine
#117101
01/13/2017 11:36 AM
01/13/2017 11:36 AM
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Joined: May 2004
Posts: 102 Fairhaven, Ma
PattyM
OP
Traveler
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OP
Traveler
Joined: May 2004
Posts: 102
Fairhaven, Ma
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question.. I recently went onto VRBO looking for a place to stay in Orient for 3 nights before we move into a villa for the week. The response I received back was not from the owner or vrbo it was from SAINTMARTIN RENTAL /Christine (no last name) and they provided me a quote via email . When I was ready to book it does not allow you to book via their website on line you have to call so I called many many times and would get a recording that they were helping other customers and to leave name and number and they will return my call so after 8 or so times of not getting them live I left my number and I emailed them letting them know ready to book cannot book on line tried to call and left message . I received a email back stating that they tried to call me ( I have caller id and there was no call) but that I could fill out the attached form with credit card information to reserve. At the top of the email there was a highlighted section that caught my eye that read "this sender failed our fraud detection and may not be who they appear to be".. So I decided to not book with them . So my question does anybody on here know why a vrbo rental would go to another agency (have used vrbo many times in US and it normally goes to the owner (at least in my cases) and should this be trusted?
Last edited by Carol_Hill; 01/13/2017 11:50 AM.
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Re: rental-- SAINTMARTIN RENTAL /Christine
[Re: PattyM]
#117102
01/13/2017 11:51 AM
01/13/2017 11:51 AM
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Joined: Aug 2000
Posts: 82,472 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,472
Central Florida!
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Hi. I edited the title of your post to make it more clear what your question was about.
This situation would make me go on to another rental. Sounds flaky to me..
Carol Hill
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Re: rental
[Re: boucharda]
#117109
01/15/2017 09:13 AM
01/15/2017 09:13 AM
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Joined: Sep 2007
Posts: 648 Charlotte, North Carolina
sxmblue
Traveler
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Traveler
Joined: Sep 2007
Posts: 648
Charlotte, North Carolina
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Respectfully, that is grossly inaccurate. There is no agency markup. For us, all our villas are priced exactly the same. There is no markup. In fact, if you book through VRBO, it is now more expensive than booking through an agency. For comparison, here is what happens when you book a villa through VRBO and through a company like ours.
VRBO: Pay the Villa XYZ rate plus booking fee Receive electronic confirmation Receive contact information of the owner *Some owners are great throughout the process but once booked, communication typically slows down. Cross your fingers and make sure it works out since you are taking a gamble.
Book through an agency: Guidance to ensure the best fit villa for you and to ensure expectations are being met Pay the Villa XYZ rate without booking Fee Electronic confirmations plus villa folder with helpful maps, tips, things to do and fact sheets Personally assigned concierge to assist with logistics, arrival, restaurants, island information, activities, chef, charters, transportation and spa services at the villa Free airport pickup In person villa orientation Event planning services Welcome provisioning that includes a starter kit Free rental car delivery to the villa 24/7 assistance and hotline should a problem arise A second on island concierge when you arrive to take care of any spur of the moment needs Problem resolution center- if there is an issue at the villa, make a call and it will be taken care of so you can continue your vacation seemlessly 100% Fraud Protection without additional charge Full advocacy for guests. You have the backing of a large company behind you to protect your interests.
So there is a significant value difference, but it is not as expected. The one you thought that was "cheaper" is in fact, not cheaper and certainly does not come close to the value of what an agency can do.
Rob
Last edited by sxmblue; 01/15/2017 09:15 AM.
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