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Beware of Using TTOL Sponsor Stmaartenflowers.com #120954
02/14/2017 08:29 PM
02/14/2017 08:29 PM
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
L
lbksxm Offline OP
Traveler
lbksxm  Offline OP
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L
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
I placed an order for a dozen red roses for my wife for Valentine's Day several days ago. I spoke with them by phone and was instructed to place the order online and pay by cc online, which I did that day. Today, Valentine's Day, I started to call stmaartenflowers.com in the mid-afternoon when the flowers had not been delivered. Their cell phone number was not accepting calls. I called at least ten times throughout the afternoon and got the same message, so then I emailed them. It is now after 9PM in SXM and the flowers were never delivered and they never had the courtesy to contact me that the flowers would not be delivered, even after all of my phone calls and my email. They have my phone # so they could have called if there was some sort of problem.

I will be calling our credit card company tonight to dispute the charge.

Stmaartenflowers.com may be a sponsor, but this type of service is unacceptable and I think that it is important for anyone else that is considering using them that they definitely look elsewhere.

SXM Sponsors
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: lbksxm] #120955
02/14/2017 09:04 PM
02/14/2017 09:04 PM
Joined: Aug 2000
Posts: 70,596
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 70,596
Central Florida!
I have to say, this is February 14, and you post this the same day and with that title?


Carol Hill
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Carol_Hill] #120956
02/14/2017 09:12 PM
02/14/2017 09:12 PM
Joined: Jan 2009
Posts: 1,517
Manhattan
W
weeks5051 Offline
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weeks5051  Offline
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W
Joined: Jan 2009
Posts: 1,517
Manhattan
Well he couldn't have posted this yesterday since the flowers were scheduled to be delivered today. How was he supposed to know that the flowers wouldn't be delivered by tonight?

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: weeks5051] #120957
02/14/2017 09:27 PM
02/14/2017 09:27 PM
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
L
lbksxm Offline OP
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lbksxm  Offline OP
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L
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
Exactly. Thank you.

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Carol_Hill] #120958
02/14/2017 10:18 PM
02/14/2017 10:18 PM
Joined: Mar 2009
Posts: 11,257
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Posts: 11,257
Auburn, WA
Look at the time stamp. They should have been delivered by then.

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Carol_Hill] #120959
02/14/2017 11:23 PM
02/14/2017 11:23 PM
Joined: Dec 2008
Posts: 2,846
Boynton Beach, FL
EdB Offline
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EdB  Offline
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Boynton Beach, FL
Quote
Carol_Hill said:
I have to say, this is February 14, and you post this the same day and with that title?


Sorry Carol...but you may be way off base here. Yes...it is the same day.....but it IS Valentines Day, and if this florist promised delivery for Valentines Day, and it was posted at 8:30 PM, I don't blame the OP for being upset. Obviously, his present for his wife for Valentine's Day has been ruined!!!!!! To go off on the poster in defense of a ''sponsor'' is just plain wrong. Sponsor or not, this company blew it bigtime. Would it be better if the valentines flowers are delivered tomorrow...the day after?? the answer is NO. Very poor service deserves notice.

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: EdB] #120960
02/15/2017 12:17 AM
02/15/2017 12:17 AM
Joined: May 2006
Posts: 395
Edmonton, Alberta, Canada
K
KGB Offline
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KGB  Offline
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K
Joined: May 2006
Posts: 395
Edmonton, Alberta, Canada
May be- just may be you should be choosing sponsors more carefully...


"Often Wrong, Never in Doubt"
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: KGB] #120961
02/15/2017 07:36 AM
02/15/2017 07:36 AM
Joined: Feb 2007
Posts: 3,406
Rhode Island
RonDon Offline
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RonDon  Offline
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Posts: 3,406
Rhode Island
Thanks for this info. I was planning to call for a delivery for our anniversary. while in SXM. Won't now.

Don

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: RonDon] #120962
02/15/2017 07:42 AM
02/15/2017 07:42 AM
Joined: Feb 2001
Posts: 1,214
South Portland , Maine
sugarae Offline
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sugarae  Offline
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Posts: 1,214
South Portland , Maine
Thanks for the heads up !

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: EdB] #120963
02/15/2017 08:04 AM
02/15/2017 08:04 AM
Joined: Aug 2000
Posts: 70,596
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 70,596
Central Florida!
My point is that they should have given it another day or so to see if the business contacted them with some kind of an explanation before posting. Obviously, the flowers weren't delivered on time.


Carol Hill
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: lbksxm] #120964
02/15/2017 08:23 AM
02/15/2017 08:23 AM
Joined: Aug 2000
Posts: 1,279
Hershey, Pennsylvania
Tom Offline
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Tom  Offline
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Posts: 1,279
Hershey, Pennsylvania
My thoughts (for what it's worth).
I think most would agree that this business screwed up.
Some of us ran our own businesses and sometimes we screwed up.
The most important thing is what action this business takes now to make amends. I hope they make an effort to make things right.

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: KGB] #120965
02/15/2017 08:51 AM
02/15/2017 08:51 AM
Joined: Apr 2001
Posts: 12,607
Brookfield, CT.
pat Offline
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pat  Offline
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Posts: 12,607
Brookfield, CT.
Quote
KGB said:
May be- just may be you should be choosing sponsors more carefully...


With all due respect, a business' advertising on TTOL doesn't come with the Good Housekeeping Seal of Approval. Not every business is run like Queen SXM Rental phones or Shopndrop grocery service, two of my personal TTOL advertisers..

What happened is unfortunate and their follow-up stinks, but considering it's the Caribbean, where the pervasive attitude is all too often, "No worries, Mon!" I don't think pointing fingers at TTOL is warranted. And I hope they do come around to at least trying to make amends to the OP and his spouse - they certainly should. But in the end, at least she knows his heart and good intentions were in the right spot and that should be enough to overcome the disappointment. At least, it would work for me......

Just my personal opinion. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Carol_Hill] #120966
02/15/2017 08:59 AM
02/15/2017 08:59 AM
Joined: Jan 2015
Posts: 348
South Coast of MA
S
SXMBND Offline
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SXMBND  Offline
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S
Joined: Jan 2015
Posts: 348
South Coast of MA
I think that ALL should hold there tongue until the "accused" has a chance to respond. <img src="http://www.traveltalkonline.com/forums/images/graemlins/cloud.gif" alt="" />

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Tom] #120967
02/15/2017 09:01 AM
02/15/2017 09:01 AM
Joined: Jan 2015
Posts: 348
South Coast of MA
S
SXMBND Offline
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SXMBND  Offline
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S
Joined: Jan 2015
Posts: 348
South Coast of MA
Quote
Tom said:
My thoughts (for what it's worth).
I think most would agree that this business screwed up.
Some of us ran our own businesses and sometimes we screwed up.
The most important thing is what action this business takes now to make amends. I hope they make an effort to make things right.


<img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Tom] #120968
02/15/2017 09:14 AM
02/15/2017 09:14 AM
Joined: Aug 2000
Posts: 70,596
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 70,596
Central Florida!
That was my point. At least give them a day or two to do that. We all agree that they didn't provide what was contracted for. But those of us who run small businesses know that 'stuff happens'. If there was going to be a day that a flower delivery service has a meltdown, it would be on Valentine's Day. It's like going to your favorite restaurant on Valentine's and waiting two hours for your food and it's cold. At least give them a day or two to at least respond to your complaint. They're not going to be able to 'make it right', but at least give them some chance to respond.


Carol Hill
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Carol_Hill] #120969
02/15/2017 11:18 AM
02/15/2017 11:18 AM
Joined: May 2010
Posts: 459
Decatur Illinois
astropilot Offline
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astropilot  Offline
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Joined: May 2010
Posts: 459
Decatur Illinois
Never mind... Not my fight...

Last edited by astropilot; 02/15/2017 11:32 AM.

Dave & Diana
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: Carol_Hill] #120970
02/15/2017 12:22 PM
02/15/2017 12:22 PM
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
L
lbksxm Offline OP
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lbksxm  Offline OP
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L
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
Here is an update. Flowers were delivered late this morning. There were no emails or phone calls to us to explain or to apologize. I had ordered a dozen red roses. Today's delivery was five droopy red roses and one pink rose, for a total of six roses (not a dozen). There were some other flowers and greens that were way past their prime. It was pathetic. Next time I will pick them up myself from a different florist.

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: lbksxm] #120971
02/15/2017 12:29 PM
02/15/2017 12:29 PM
Joined: Mar 2001
Posts: 14,789
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Posts: 14,789
Ohio
Thanks for the update and sorry it did not work out. Are you going to attempt to resolve this further or continue the dispute on your credit card? Doesn't sound at all like a good experience.


J.D.
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: ruralcarrier] #120972
02/15/2017 12:33 PM
02/15/2017 12:33 PM
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
L
lbksxm Offline OP
Traveler
lbksxm  Offline OP
Traveler
L
Joined: Feb 2006
Posts: 296
Cupecoy, St. Maarten
Yes, we have disputed the charge.

On a positive note, Valentine's drinks and dinner were excellent. Drinks at Three Amigos and then dinner at Bajatzu. Bajatzu was packed and the food was amazing. Ironically my wife received a free red rose with dinner.

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: lbksxm] #120973
02/15/2017 12:40 PM
02/15/2017 12:40 PM
Joined: Aug 2000
Posts: 70,596
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 70,596
Central Florida!
OK, glad that the rest of the evening went well anyway.


Carol Hill
Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: lbksxm] #120974
02/15/2017 02:46 PM
02/15/2017 02:46 PM
Joined: Dec 2008
Posts: 2,846
Boynton Beach, FL
EdB Offline
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EdB  Offline
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Posts: 2,846
Boynton Beach, FL
Thank you for the update. Now we all know that this florist totally screwed up. Even the day after, NOT delivering what was ordered....and then delivering flowers past their prime shows what kind of a shop they are running. I'm sorry....I have always been in a people serving business. A happy customer is customer that will stay with you....a dissatisfied customer can put you out of business. Sponsor or not, this company is a company I will never want to deal with. They would've been better off making up some better excuse...than delivering half dead flowers..that were not ordered..... and then the right thing would've been to give them their money back...no questions asked. As Pat eluded to, we all know that sponsorship here means that they get a seal of approval....but in this case, I feel the entire thread is warranted to let people know of this shady business. Shame on them.

Re: Beware of Using TTOL Sponsor Stmaartenflowers.com [Re: EdB] #120975
02/15/2017 02:48 PM
02/15/2017 02:48 PM
Joined: Dec 2008
Posts: 2,846
Boynton Beach, FL
EdB Offline
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EdB  Offline
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Posts: 2,846
Boynton Beach, FL
correction......sponsorship means that they DO NOT get a seal of approval. sorry for the confusion


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