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Westjet flight cancelled
#121649
02/22/2017 10:40 AM
02/22/2017 10:40 AM
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Joined: Mar 2010
Posts: 365
pandpfromcanada
OP
Traveler
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OP
Traveler
Joined: Mar 2010
Posts: 365
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We want to let fellow Canadians know that Westjet has cancelled the Tuesday flight to SXM for the summer season. We happened to check our Westjet account last evening,at that time we saw that our summer flight was 'unconfirmed'. We called Westjet and were told that the decision to cancel the flight was made on February 12. We had received no notification from Westjet. Since we had already booked our accommodations for a 2 week period starting on a Tuesday We now have to see if we can change them to a period beginning on a Sunday . Westjet did put $200 in our travel bank for use on a future flight but at this point we are not sure we want to fly with them again. Earlier in the week they changed our return flight home from another trip to a time 3 hours earlier. They just can't seem to keep to their published schedule. We know other airlines do the same type of thing but it is still frustrating. Hopefully we will be able to change our accommodation reservations to a different 2 week period with no extra cost.
Last edited by Carol_Hill; 02/22/2017 11:23 AM.
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Re: Westjet
[Re: pandpfromcanada]
#121650
02/22/2017 10:47 AM
02/22/2017 10:47 AM
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Joined: Oct 2015
Posts: 36 Neebing, ON
ApeBro
Traveler
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Traveler
Joined: Oct 2015
Posts: 36
Neebing, ON
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With your only alternative probably Air Canada Rouge, I think Westjet is still a better option. However, it is a pain to have to make other arrangements for your accommodations. And not sending out notifications of flight changes is unacceptable!
Last edited by ApeBro; 02/22/2017 10:48 AM.
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Re: Westjet
[Re: Teresasxm]
#121652
02/22/2017 11:23 AM
02/22/2017 11:23 AM
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Joined: Aug 2000
Posts: 82,807 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,807
Central Florida!
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Sorry that happened to you. It is a problem with all airlines though. Check and re-check those flights!!!
Carol Hill
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Re: Westjet flight cancelled
[Re: candu]
#121655
02/22/2017 03:22 PM
02/22/2017 03:22 PM
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Joined: Jan 2015
Posts: 254 Canada
Birdwatcher
Traveler
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Traveler
Joined: Jan 2015
Posts: 254
Canada
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I totally agree with you - flying sardine can. Been stuck with Rouge for a couple of trips, and try to avoid using them as much as we can <img src="http://www.traveltalkonline.com/forums/images/graemlins/canada.gif" alt="" />
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Re: Westjet flight cancelled
[Re: pandpfromcanada]
#121656
02/22/2017 03:55 PM
02/22/2017 03:55 PM
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Joined: Jan 2008
Posts: 13,143 Ottawa, Ontario, Canada
islandgem
Traveler
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Traveler
Joined: Jan 2008
Posts: 13,143
Ottawa, Ontario, Canada
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If you reschedule your flight for the Sunday prior, Westjet will compensate you for your extra accommodations and all meals for those extra days. We had that happen a couple of years ago and they were very generous. Just call and speak to the client services department and they will handle your case.
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Re: Westjet flight cancelled
[Re: pandpfromcanada]
#121658
02/22/2017 05:22 PM
02/22/2017 05:22 PM
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Joined: Aug 2000
Posts: 82,807 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,807
Central Florida!
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Just trying to understand the facts here--they gave you $200 in your travel bank AND said they would pay for your lodging for 3 extra days and you said no because it was on the Dutch side? I have to say, most US airlines would say "Sorry, we cancelled your flight. We'll reschedule your flight to another day. If you don't want to do that, we'll give you your money back. You want us to pay for extra nights lodging for you???? No, we don't do that..."
Carol Hill
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Re: Westjet flight cancelled
[Re: Carol_Hill]
#121659
02/22/2017 05:25 PM
02/22/2017 05:25 PM
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Joined: Mar 2001
Posts: 17,536 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,536
Ohio
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If this is correct, I 100% agree. Pretty generous offer IMHO.
Sadly, people who are used to reasonable priced non-stop air don't have a grasp on what most others deal with.
J.D.
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Re: Westjet flight cancelled
[Re: SURICK]
#121662
02/22/2017 05:50 PM
02/22/2017 05:50 PM
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Joined: Mar 2001
Posts: 17,536 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,536
Ohio
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USAir/AA is not my airline of choice any long either. I am guessing the biggest reason for the price difference you referred to would be the UAD to CAD exchange rate?
Delta is my airline of choice and I would think they would have something decent from DTW. Their miles/rewards program is much better than AA IMHO.
Honestly, for this year, $697 USD is not a bad price as I paid more than that on Delta. Unless you are in the NYC metro area, there are not a lot of good options other than living near a hub city.
J.D.
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Re: Westjet flight cancelled
[Re: pandpfromcanada]
#121663
02/22/2017 07:21 PM
02/22/2017 07:21 PM
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Joined: Aug 2000
Posts: 82,807 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,807
Central Florida!
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OK, that is for sure, that regardless of the airline, you need to check, double check and triple check your reservations...
But trust me, any US airline is going to tell people "sorry about your luck".. Take the offer..
Carol Hill
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Re: Westjet flight cancelled
[Re: pandpfromcanada]
#121666
02/22/2017 11:59 PM
02/22/2017 11:59 PM
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Joined: Jan 2008
Posts: 13,143 Ottawa, Ontario, Canada
islandgem
Traveler
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Traveler
Joined: Jan 2008
Posts: 13,143
Ottawa, Ontario, Canada
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When we had this problem, Westjet allowed us to find our accommodations for the extra nights and we submitted the receipts and they paid everything. We were extremely pleased with the service we received. If they offered you accommodations on the Dutch side you should take it and enjoy something different for a change. There are lots of nice hotels there and especially so if you are not paying.
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Re: Westjet flight cancelled
[Re: Carol_Hill]
#121667
02/24/2017 01:55 PM
02/24/2017 01:55 PM
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Joined: Feb 2005
Posts: 835 Harriston
megamania
Traveler
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Traveler
Joined: Feb 2005
Posts: 835
Harriston
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I'd take it and run.....extra free days on the island!! <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />
Randy and Meg Young
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