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#136263 07/20/2017 10:26 AM
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minys Offline OP
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Trouble getting response from Alian is he still around?

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minys #136264 07/20/2017 12:10 PM
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check your junk mail folder. He always responds promptly to me by e-mail but lots of programs don't like e-mail from Caribserve for some reason. This email address always works for me.

"ALAIN ARNELL" <TRIPAAA@CARIBSERVE.NET>


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PrairieGirl #136265 07/20/2017 07:40 PM
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Triple A Car rental
11 rue Gourday
Belle Plaine, Saint Martin (SM), 97150
Saint Martin TollFree:0
Phone: 721-586-0890
Fax:
Email: tripaaa@caribserve.net

Cathyg #136266 07/21/2017 08:18 AM
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I emailed him on Tuesday as Im not happy with my car.. Haven't heard anything back

ukdude #136267 07/21/2017 08:26 AM
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If you are on island, then just call the office number.


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Eric_Hill #136268 07/21/2017 08:47 AM
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Or gee, take the car by the office during the day.


Carol Hill
ukdude #136269 07/21/2017 12:46 PM
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Quote
ukdude said:
I emailed him on Tuesday as Im not happy with my car.. Haven't heard anything back


Call him.

ukdude #136270 07/21/2017 08:14 PM
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Quote
ukdude said:
I emailed him on Tuesday as Im not happy with my car.. Haven't heard anything back


I guess I just don't get it. As Eric, Carol, and Ga already said....if one is on the island...why not just pick up the phone and call the office...especially if they aren't happy with the car they received. I have rented for years from AAA, and have always found Alain to be GREAT with service. We did have a problem one year with a car (dead battery), and Alain was their within an hour and gave me a new car to use. Waiting for three days, for an email response while on the island is just plain crazy. Take the time to pick up the phone, and call the office. If Alain isn't there...Myra usually is!!!! At this time of year, i can almost bet that they have other cars to give you!!!!!

EdB #136271 07/21/2017 09:01 PM
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OR, take the car by the office during the day and ask for another car.... Really...


Carol Hill
Carol_Hill #136272 07/22/2017 02:21 AM
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REALLY, someone is always there, they are nice people to do business with.


Sand Gravity, got to love it!
Carol_Hill #136273 07/22/2017 01:54 PM
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Carol...totally agree!!

EdB #136274 07/23/2017 08:37 AM
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Over the years we had a couple of things go wrong on Alain's cars. One time Alain sent two guys to beach area next to RIand jacked the front up and changed the brake pads!!! Another time we had a slow leak in the tire. Alan told us to bring the car up to a place in Cole Bay, and met us, and took us across the road to a roadside bar and bought us drinks. He's gladly exchanged cars for us as well. He's great!!!


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ukdude #136275 07/24/2017 09:25 AM
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It's not like you don't know where the office is just go there and it will be resolved . Waiting for a e-mail reply is crazy , you don't even know if he received it . The generation today has a hard time talking to people they use the web , great to research some things but if you need a answer quickly CALL , TALK be happy

DICKG #136276 07/27/2017 08:14 PM
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Year before last we had a problem with our car that we had rented from him. Called him and he personally brought us a different car. No problem what so ever. Just call the office. He'll take very good car of you. Been renting from him for almost 15 years and always get excellent service.


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