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Re: Delta
[Re: JanReem]
#143863
09/19/2017 07:11 AM
09/19/2017 07:11 AM
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Joined: Mar 2001
Posts: 17,534 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,534
Ohio
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I don't think so much it is the particular airline as it it the agent you get, the approach you take and some gentle persistence on your part. Some have reported better success when doing online adjustments/comments/complaints. Some have reported going up the ladder to a supervisor or two and getting results.
The first line representative pretty much has a script to follow and probably little leeway in most cases. Until the flight for sure is cancelled then it will show as scheduled. I would make another call, politely speak with a supervisor and try again.
J.D.
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Re: Delta
[Re: Ellieg]
#143869
09/24/2017 01:04 PM
09/24/2017 01:04 PM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Ellie,
While I don't have very much experience with Delta specifically, I do have a fair amount of airline ticketing experience and time and time again, I've learned that if at first you don't succeed, hang up and call back later and then kill them with kindness.
What you get often ends up with the agent-of-the-moments interpretation of the airline's current game plan. It happened three times with me with AA before I finally got the refunds and fee-free ticket changes I wanted.
Good luck...... <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Delta
[Re: deputydog1157]
#143872
09/25/2017 05:00 PM
09/25/2017 05:00 PM
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Joined: Aug 2017
Posts: 7
hh1986xx
Traveler
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Traveler
Joined: Aug 2017
Posts: 7
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Delta gave me all my sky miles back for rewards tickets for 16-Sep trip no questions ask.
Alan & Liz
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Re: Delta
[Re: Ellieg]
#143873
09/26/2017 02:45 PM
09/26/2017 02:45 PM
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Joined: Jan 2007
Posts: 1,613 originally Long Island, NY/now...
irish1223
Traveler
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Traveler
Joined: Jan 2007
Posts: 1,613
originally Long Island, NY/now...
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We also had non-refundable SXM tickets for this November. When I called Delta a week or so after Irma, they redeposited hubby's reward miles back into his account without a fee. I agreed to a credit voucher for my own ticket, rather than a cash refund, as we are flying to a cruise out of Seattle next June and I needed a ticket for that anyway. So they allowed me to rebook for SEA for next June (even though it was a little over the allowed limit of one year since our initial booking) and they put a credit for a little over $200 into my Delta account d/t the lesser difference in price. I have a year from now to use that additional credit. We travel a lot, so that was fine with us.
The important thing to take away from all this is to be persistent and to ask to speak to a supervisor if needed. I had to in order to get them to extend the 'one year limit' on my initial ticket, even though the difference was only a mere 6 days. <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" /> Ask nicely, of course. Patience is the key. The initial reps you speak to don't always hold all the power to give you what you want/need, so a supervisor can often help further.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
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Re: Delta
[Re: bizzottom]
#143875
09/26/2017 06:15 PM
09/26/2017 06:15 PM
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Joined: Aug 2000
Posts: 82,779 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,779
Central Florida!
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If they change your flight from a nonstop to a connection, you are ENTITLED to a full refund, hurricane or no hurricane. Period. You can cancel and get your money back if you want.
Carol Hill
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Re: Delta
[Re: bizzottom]
#143877
09/26/2017 08:04 PM
09/26/2017 08:04 PM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Glad you got that far with them but in actuality, if they changed your trip to something unacceptable, such as changing a non-stop flight to a connecting flight, I believe Carol is correct and you should have been given a full refund as opposed to a travel bank credit. The credits do expire if not used within a year. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Delta
[Re: JanReem]
#143886
10/04/2017 06:45 PM
10/04/2017 06:45 PM
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Joined: Apr 2014
Posts: 304 Rockford, Michigan
aarpskier
Traveler
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Traveler
Joined: Apr 2014
Posts: 304
Rockford, Michigan
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We were scheduled for an SVI charter from 25 Oct to 04 Nov, 2017, flying into STT on Delta with non-refundable tickets. It took about an hour, but today Delta re-issued those tickets with no change fee and no fare differential for Apr 18 to Apr 28, 2018. The hangup is that we had purchased our tickets direct from Delta (no travel agent) in early Feb 2017, and the official hurricane policy for such tickets is that (1) only re-booking fees will be waived (any fare increase must be paid) and (2) travel must be completed within one year of the ticket issue date. I was able to convince Delta to waive both restrictions for two reasons. First, it is fundamentally unfair to punish with a short travel deadling those customers whose money Delta has held the longest. Second, the hurricane policy applicable to tickets issued by professional travel agents contains neither restriction. Here is a Dropbox link to that policy. Delta Professional Advisory: 2017-09-21Act quickly, because both the lay and professional policies have a re-ticketing deadline of Oct 31, 2017.
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