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Simpson bay resort
#143994
09/20/2017 07:44 AM
09/20/2017 07:44 AM
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Joined: Feb 2001
Posts: 880 Boston, MA
marge
OP
Traveler
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OP
Traveler
Joined: Feb 2001
Posts: 880
Boston, MA
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Royal Resorts confirmed last night that the resort will be closed until April 7,2018. Took about an hour, but got my February units points recovered. Now, on to American Airlines!
marge
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Re: Simpson bay resort
[Re: marge]
#143995
09/20/2017 08:18 AM
09/20/2017 08:18 AM
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Joined: Dec 2004
Posts: 5,087 Massachusetts
boucharda
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Traveler
Joined: Dec 2004
Posts: 5,087
Massachusetts
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I sent an email to SBR a couple of days ago asking about my January weeks. No response yet. They have an hurricane "update" page but it hasn't been "updated in 8 days
Edit: SBR is still taking online bookings for my two weeks in January. Kinda lame if they won't be open
Last edited by boucharda; 09/20/2017 08:25 AM.
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Re: Simpson bay resort
[Re: boucharda]
#143999
09/20/2017 08:51 AM
09/20/2017 08:51 AM
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Joined: Feb 2001
Posts: 880 Boston, MA
marge
OP
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OP
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Posts: 880
Boston, MA
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We called Interval Servicing Co (ISCO) in Florida, where we send our maintenance for Simpson Bay Resort. 1-800-550-7088 They told us that the resort would reopen 4/7/18. We then called Royal Resorts Caribbean Collection, the point system at SBR, and they took back our weeks and converted them to points.
marge
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Re: Simpson bay resort
[Re: boucharda]
#144006
09/20/2017 02:12 PM
09/20/2017 02:12 PM
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Joined: Feb 2001
Posts: 880 Boston, MA
marge
OP
Traveler
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OP
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Joined: Feb 2001
Posts: 880
Boston, MA
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Maintenance bills are online under the "members" section.
marge
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Re: Simpson bay resort
[Re: pburke40]
#144008
09/20/2017 03:16 PM
09/20/2017 03:16 PM
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Joined: Dec 2004
Posts: 5,087 Massachusetts
boucharda
Traveler
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Traveler
Joined: Dec 2004
Posts: 5,087
Massachusetts
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"There" is where? The "update" page has been the same for 8 days. I can't find anything on the SBR page or the members page. Link?
Fourth update, published September 12, 2:52 pm, CST. Edited to add: OK..found it...browser issue. Switched from Chrome to Firefox and it was there Thanks for the heads up
Last edited by boucharda; 09/20/2017 03:32 PM.
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Re: Simpson bay resort
[Re: JimandBeth]
#144017
09/21/2017 08:36 AM
09/21/2017 08:36 AM
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Joined: Nov 2010
Posts: 204 Wisconsin
wabid
Traveler
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Traveler
Joined: Nov 2010
Posts: 204
Wisconsin
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Here is the post from their website. For some reason the page will not update on chrome, so you get a cached version of the page. If you clear your browser history of SBR, or use another browser you will get the updated page. Regardless, Here is the text from the 5th update ***** "Fifth update, published September 20, 12:40 pm, CST. Dear Members, As you are all now aware, St. Maarten suffered catastrophic damage as a result of Hurricane Irma. Practically every building on the island was damaged in some way, and power and water still only function sporadically. Other government functions have also been severely impacted by the storm. The military has taken over some police functions and a curfew has been imposed. Even though we continue to assess the damage at Simpson Bay Resort and work to repair and reopen the resort, because of the extensive damage to the island's infrastructure, we do not believe that the island or the resort will be ready to receive tourists for at least six months. Therefore, members with fixed weeks during this period have the following choices: First, a member may bank their week for use when the resort reopens for tourism. Members who choose to bank their week will be able to book after the resort reopens for any week except for the high season weeks of Week 51 - Week 16. Second, our members or Royal Resorts Caribbean Club members who are also members of Interval International can exchange their weeks for vacations at other resorts in the Interval International network. Normally, an exchange requires that the member's home resort have a week to provide to Interval International in exchange for the week Interval International provides at another resort; however, we are happy to report that we have negotiated with Interval International to have this requirement waived at the present time. Our members will therefore have the ability to exchange despite the fact that it will be some time before our resort is able to reopen for tourism and provide weeks to Interval International in return for the exchanges our members receive. Exchanges and use of RRCC points at other resorts shall be subject to all terms and conditions of Interval International's exchange program. Third, our members who are not members of Interval International and who have not previously been members of Interval International in the past can join for two years at a special rate of $89.00. This represents a substantial discount from the normal enrollment fee, and will allow the member to exchange as described above. Note that members who wish to exchange must be up-to-date on all fees due to the resort prior to exchanging. We are committed to doing our part to help restore our St. Maarten home. In the meantime, however, we want our members to be able to enjoy their scheduled vacations. If you have any questions or concerns please contact the Reservations Center at 1-888-721-4407. Sincerely, Simpson Bay Resort & Marina. We'd like to take this opportunity to once again thank all the incredible staff of Simpson Bay Resort & Marina that took care of the guests during this crisis. They performed at the highest level and are an amazing crew that we're honored to have. As you might have seen in videos, the storm devastated the island and many of them have lost everything, including their homes. We stand beside them at this time, helping them to reorganize. For those of you that wish to help these efforts of rebuilding for the employees, we've established a Simpson Bay Resort & Marina Hurricane Relief Fund that you may find here: www.simpsonbayresort.com/hurricane-donations.html.
Never walk onto a job site with empty hands. - Source Unknown
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Re: Simpson bay resort
[Re: Smellytoes]
#144018
09/21/2017 09:17 AM
09/21/2017 09:17 AM
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Joined: Nov 2010
Posts: 204 Wisconsin
wabid
Traveler
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Traveler
Joined: Nov 2010
Posts: 204
Wisconsin
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Smellytoes said: One year the resort closed and my aunt got kicked out. They told her she could use that week after the resort reopened but they never had any availability. My question there is what year? SBR (Formerly Known as Pelican) has gone through many changes, ownership and overall condition of the resort. Especially over the last 5 years (way too much to detail here). Consequently, past experience especially over 5 years ago will not be indicative what they will do to serve customers now. We have been owners at Pelican/SBR for over 15 years and the changes that have occurred have been dramatic, mostly and vastly for the better.
Never walk onto a job site with empty hands. - Source Unknown
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Re: Simpson bay resort
[Re: boucharda]
#144022
09/21/2017 10:23 AM
09/21/2017 10:23 AM
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Joined: Mar 2016
Posts: 249
Shelby2
Traveler
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Traveler
Joined: Mar 2016
Posts: 249
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you are absolutely right, here is the first update posted: "Fifth update, published September 20, 12:40 pm, CST. Dear Members, As you are all now aware, St. Maarten suffered catastrophic damage as a result of Hurricane Irma. Practically every building on the island was damaged in some way, and power and water still only function sporadically. Other government functions have also been severely impacted by the storm. The military has taken over some police functions and a curfew has been imposed. Even though we continue to assess the damage at Simpson Bay Resort and work to repair and reopen the resort, because of the extensive damage to the island's infrastructure, we do not believe that the island or the resort will be ready to receive tourists for at least six months. Therefore, members with fixed weeks during this period have the following choices: First, a member may bank their week for use when the resort reopens for tourism. Members who choose to bank their week will be able to book an additional week after the resort reopens for any week except for the high season weeks of Week 51 - Week 16. All additional weeks will be booked subject to availability. Second, our members or Royal Resorts Caribbean Club members who are also members of Interval International can exchange their weeks for vacations at other resorts in the Interval International network. Normally, an exchange requires that the member's home resort have a week to provide to Interval International in exchange for the week Interval International provides at another resort; however, we are happy to report that we have negotiated with Interval International to have this requirement waived at the present time. Our members will therefore have the ability to exchange despite the fact that it will be some time before our resort is able to reopen for tourism and provide weeks to Interval International in return for the exchanges our members receive. Exchanges and use of RRCC points at other resorts shall be subject to all terms and conditions of Interval International's exchange program. Third, our members who are not members of Interval International and who have not previously been members of Interval International in the past can join for two years at a special rate of $89.00. This represents a substantial discount from the normal enrollment fee, and will allow the member to exchange as described above. Note that members who wish to exchange must be up-to-date on all fees due to the resort prior to exchanging. We are committed to doing our part to help restore our St. Maarten home. In the meantime, however, we want our members to be able to enjoy their scheduled vacations. If you have any questions or concerns please contact the Reservations Center at 1-888-721-4407. Sincerely, Simpson Bay Resort & Marina. We'd like to take this opportunity to once again thank all the incredible staff of Simpson Bay Resort & Marina that took care of the guests during this crisis. They performed at the highest level and are an amazing crew that we're honored to have. As you might have seen in videos, the storm devastated the island and many of them have lost everything, including their homes. We stand beside them at this time, helping them to reorganize. For those of you that wish to help these efforts of rebuilding for the employees, we've established a Simpson Bay Resort & Marina Hurricane Relief Fund that you may find here: www.simpsonbayresort.com/hurricane-donations.html. Please visit this page often as we will be updating the information."
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Re: Simpson bay resort
[Re: Smellytoes]
#144023
09/21/2017 10:42 AM
09/21/2017 10:42 AM
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Joined: Nov 2010
Posts: 204 Wisconsin
wabid
Traveler
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Traveler
Joined: Nov 2010
Posts: 204
Wisconsin
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Hmmm. That does not seem like something they might have done...however someone did mention in an earlier post about the resort closing down because of a labor dispute. That is true and was very real. About 4-5 years ago the resort was in turmoil, Pelican had become insolvent and after some legal wrangling Royal Resorts ended up taking up ownership of the resort. (I am condensing greatly here..and any past history should be saved for another thread...).
During the legal wrangling, receivership and ultimate change of ownership there was a labor dispute that caused the resort to shut down for a full month. I have no idea how they handled the affected owners but it was unfortunate and the ultimate status of resort was changing on a weekly basis. Royal now is the owner and I doubt your aunt will experience the same results.
Over the years various buildings have been shut down because Royal Resorts, after taking ownership, had started a renovation project that gutted each building. We were affected by that for two years but they always put us in another part of the resort. IN the end the overall status of the resort is GREATLY improved, units, staff and management.
Now, we technically "own" in January however we have shifted to the points system they offer and never really use our "week" and we choose to use those prime points for longer stays in the non prime times. We don't plan to visit the island soon, we are new parents, however I plan to wait about a month or two before I call Royal to figure out our options. They are probably still trying to figure things out and accommodating those who are immediately affected. At that time I will make sure I get a summary of our point status.
I also expect to see a bill for annual maintenance soon, and I am dreading to see if there may be assessment, I am hoping Royal Resort has proper insurance to cover major costs, unlike Pelican of old.
Finally I do remember seeing the 2nd week offer but they must have pulled that quick. I personally thought that was very generous and problematic because they still need to create a revenue stream to keep the resort running. Offering additional weeks for effectively six months of owner weeks would be huge loss of revenue.
Last edited by wabid; 09/21/2017 10:47 AM.
Never walk onto a job site with empty hands. - Source Unknown
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