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Simpson Bay Resort #146398
10/14/2017 08:28 AM
10/14/2017 08:28 AM
Joined: Mar 2016
Posts: 200
Shelby2 Offline OP
Traveler
Shelby2  Offline OP
Traveler
Joined: Mar 2016
Posts: 200

SXM Sponsors
Re: Simpson Bay Resort [Re: Shelby2] #146399
10/14/2017 09:56 AM
10/14/2017 09:56 AM
Joined: Mar 2001
Posts: 1,281
Colorado and Sailing the World
Maria_and_Steve Offline
Traveler
Maria_and_Steve  Offline
Traveler
Joined: Mar 2001
Posts: 1,281
Colorado and Sailing the World
Very honest assessment of the current conditions. Wow.

Re: Simpson Bay Resort [Re: Shelby2] #146400
10/14/2017 01:14 PM
10/14/2017 01:14 PM
Joined: Dec 2004
Posts: 4,737
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 4,737
Massachusetts
Very informative assessment of the resort and the Island

Re: Simpson Bay Resort [Re: boucharda] #146401
10/14/2017 01:51 PM
10/14/2017 01:51 PM
Joined: Dec 2005
Posts: 134
South Jersey
P
Philo Offline
Traveler
Philo  Offline
Traveler
P
Joined: Dec 2005
Posts: 134
South Jersey
Flamingo needs to do the same type of information. They call and cancell with information , but do not give anything in writing.

Re: Simpson Bay Resort [Re: Philo] #146402
10/15/2017 08:53 AM
10/15/2017 08:53 AM
Joined: Dec 2007
Posts: 464
Tellico Village, TN
jrr1148 Offline
Traveler
jrr1148  Offline
Traveler
Joined: Dec 2007
Posts: 464
Tellico Village, TN
Our units C11A&B in the Caladium were hit hard. C11A (upper unit) has lost its roof completely. C11B status unknown, but all glass is probably gone. Furnishings in both units are probably ruined. This assessment made from photos and videos. We are scheduled for week 8 (2/24 - 3/10/2018), but have not yet determined whether we will try for this timeframe or reschedule until later in the year. SBR has worked an arrangement with II for its timeshare owners to trade or bank their weeks, even if unavailable at current time.

Re: Simpson Bay Resort [Re: jrr1148] #146403
10/15/2017 08:58 AM
10/15/2017 08:58 AM
Joined: Aug 2000
Posts: 78,175
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 78,175
Central Florida!
I thought SBR had announced they wouldn't reopen until April?? Perhaps I'm thinking Flamingo and Royal Palm.


Carol Hill
Re: Simpson Bay Resort [Re: Carol_Hill] #146404
10/15/2017 09:13 AM
10/15/2017 09:13 AM
Joined: Mar 2016
Posts: 200
Shelby2 Offline OP
Traveler
Shelby2  Offline OP
Traveler
Joined: Mar 2016
Posts: 200
SBR has indeed stated in September that they will not reopen for at least 6 months

Re: Simpson Bay Resort [Re: Carol_Hill] #146405
10/15/2017 11:05 AM
10/15/2017 11:05 AM
Joined: Dec 2004
Posts: 4,737
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 4,737
Massachusetts
You are correct. it will not be open for vacationers until April 7th. The C (both) and D buildings were heavily damaged and will need a significant rebuild

Re: Simpson Bay Resort [Re: boucharda] #146406
10/15/2017 11:55 AM
10/15/2017 11:55 AM
Joined: Oct 2013
Posts: 361
Kansas City Missouri
kccouple Offline
Traveler
kccouple  Offline
Traveler
Joined: Oct 2013
Posts: 361
Kansas City Missouri
I would think anyone planning a trip to SXM for 2018 is really pressing their luck.

Re: Simpson Bay Resort [Re: jrr1148] #146407
11/06/2017 11:14 AM
11/06/2017 11:14 AM
Joined: Dec 2006
Posts: 126
Long Island, New York
CaribJoe Offline
Traveler
CaribJoe  Offline
Traveler
Joined: Dec 2006
Posts: 126
Long Island, New York
Quote
jrr1148 said:
Our units C11A&B in the Caladium were hit hard. C11A (upper unit) has lost its roof completely. C11B status unknown, but all glass is probably gone. Furnishings in both units are probably ruined. This assessment made from photos and videos. We are scheduled for week 8 (2/24 - 3/10/2018), but have not yet determined whether we will try for this timeframe or reschedule until later in the year. SBR has worked an arrangement with II for its timeshare owners to trade or bank their weeks, even if unavailable at current time.


Folks have been mentioning that, depending upon whom they speak with, they have been getting varied responses from the airlines about changing flights, refunds, etc. Evidently, Interval International falls into this same category.

Recently, my son-in-law received a letter from II stating that his previously confirmed exchange into Simpson Bay Resort in January 2018 could not be honored as a result of the resort's temporary closing due to the recent hurricane. He called II to discuss options, only to have the rep claim ignorance of the letter and constantly placing him on hold. The rep proceeded to state that because he was "canceling after 24 hours of the original request", my son-in-law was not entitled to any redress. Taking another route, he stated that he did not want to "cancel", and asked the rep to verify that he could stay at SBR in January. After being put on hold, the rep replied that he could do another exchange right then and there for another location without charge. This went on and on until the rep finally agreed to re-deposit the week with one year to use it, after originally offering only six months. No refund, though, of the original exchange fee. Finally, after all the runaround, the rep had the gall to ask my son-in-law if he would like to add a year to his membership (at full price). Very poor customer service, to say the least. <img src="http://www.traveltalkonline.com/forums/images/graemlins/cloud.gif" alt="" />

Re: Simpson Bay Resort [Re: CaribJoe] #146408
11/06/2017 11:33 AM
11/06/2017 11:33 AM
Joined: Mar 2016
Posts: 200
Shelby2 Offline OP
Traveler
Shelby2  Offline OP
Traveler
Joined: Mar 2016
Posts: 200
I'm just a renter at Simpson Bay and can tell you it took a lot of phone calls, emails and major aggravation before they would refund my money for a March reserve--the poorest customer service and attitudes i have ever dealt with. <img src="http://www.traveltalkonline.com/forums/images/graemlins/cloud.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/smashpc.gif" alt="" /> But i DID get a full refund--finally!

Re: Simpson Bay Resort [Re: Shelby2] #146409
11/06/2017 11:56 AM
11/06/2017 11:56 AM
Joined: Dec 2006
Posts: 126
Long Island, New York
CaribJoe Offline
Traveler
CaribJoe  Offline
Traveler
Joined: Dec 2006
Posts: 126
Long Island, New York
Just to be clear, the displeasure was with II, not the resort.


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