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Re: Which Airline Ticket Site?
[Re: Renee]
#174527
11/08/2018 12:53 PM
11/08/2018 12:53 PM
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Joined: Aug 2000
Posts: 81,042 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 81,042
Central Florida!
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I ALWAYS book directly with the airline. I'm actually very surprised at your experience, as normally booking with another company adds an extra layer of problems if the flight is cancelled. IF you had a phone, you could have called the airline and booked that way, as compared to standing in line. I assume you're talking about when you were leaving SXM? As otherwise, no way I would accept a flight the next day, and miss a day of vacation, IF I had any choice. I would try, if possible to get AA to book me on another airline that day.
Carol Hill
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Re: Which Airline Ticket Site?
[Re: Renee]
#174537
11/08/2018 01:55 PM
11/08/2018 01:55 PM
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Joined: Aug 2000
Posts: 81,042 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 81,042
Central Florida!
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Sorry that happened to you. Did you ask AA to put you on another carrier?? I understand that there are some issues now with re-booking on AA, which I don't really understand, BUT I think that if they cancel the flight they are required to try to accommodate you on another airline. It has only happened to us once, thank goodness, but when we had a flight cancelled from Tampa on Delta, we knew what other flight arrangements were available on other airlines and suggested a route on US Air. We actually got to SXM a few minutes EARLIER than our original flight!
Regardless, it's always better to book with the airline directly.
Carol Hill
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Re: Which Airline Ticket Site?
[Re: SXMScubaman]
#174542
11/08/2018 02:10 PM
11/08/2018 02:10 PM
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Joined: Aug 2000
Posts: 81,042 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 81,042
Central Florida!
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Yup, much better to TRY to fix it yourself if you can, as compared to letting the airline or someone else "fix" it..
Carol Hill
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Re: Which Airline Ticket Site?
[Re: Renee]
#174561
11/08/2018 04:06 PM
11/08/2018 04:06 PM
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Joined: Mar 2017
Posts: 652 Maine
SXMbeacher
Traveler
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Traveler
Joined: Mar 2017
Posts: 652
Maine
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I have booked directly with AA and through Expedia. Our April 2017 SXM trip was booked through Expedia. I sent an email to AA about the Irma situation and they did offer to re book another destination and waive the change fees. I called Expedia about the concern and they were extremely helpful and straight up canceled our flights and returned our money, with no fight at all. I did eventually re book that vacation elsewhere, directly with AA when i figured out where i was going. AA changed those flights on me, i called them and they asked me what flights would i like, and changed them with no hassle. So i really have had good luck both ways, and Expedia felt like and extra layer of protection in that particular case.
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