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Re: Question on airline cancelled flight
[Re: murphycpcu]
#181630
01/23/2019 10:16 AM
01/23/2019 10:16 AM
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Joined: Mar 2001
Posts: 17,535 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,535
Ohio
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As long as it is NOT a weather issue, they should be obligated to help you out. That may or may not include using another carrier. If you see this happening, I would be on the phone or in the line immediately to try and get it resolved. Good luck.
J.D.
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Re: Question on airline cancelled flight
[Re: murphycpcu]
#181632
01/23/2019 10:28 AM
01/23/2019 10:28 AM
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Joined: Sep 2003
Posts: 18,577 St Maarten
BillandElaine
Traveler
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Traveler
Joined: Sep 2003
Posts: 18,577
St Maarten
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Check other flights before you go and have a back up plan.
Elaine ********************************* God Bless the broken road....
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Re: Question on airline cancelled flight
[Re: BillandElaine]
#181637
01/23/2019 10:58 AM
01/23/2019 10:58 AM
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Joined: Mar 2001
Posts: 17,535 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,535
Ohio
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Check other flights before you go and have a back up plan. Very good advice also. Know your options, including flight numbers, etc.
J.D.
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Re: Question on airline cancelled flight
[Re: SammyM]
#181644
01/23/2019 11:48 AM
01/23/2019 11:48 AM
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Joined: Dec 2010
Posts: 229 Cincinnati
murphycpcu
OP
Traveler
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OP
Traveler
Joined: Dec 2010
Posts: 229
Cincinnati
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Like the above post indicated having a back-up plan would be key. One hour isn't a whole lot of time should the flight crew be delayed, a mechanical issue arise with the plane, etc. Been there and done that. I'm not sure any other airlines fly to SXM from Newark each day if your particular flight got delayed. But, you might want to check in advance with United to see what their policy is. I'm quite sure that both Delta and Jet Blue have St. Martin flights from JFK every day, so if those two had later departure times you could possibly switch airports if time allowed (and if United would go along with this). It's also possible (though unlikely) that United would delay their SXM flight waiting for delayed passengers, but you could always inquire about this. I have seen that happen with some other carriers.
One other common sense item is be sure to pack one full day of clothing, swimsuits, etc. in your carry-on bag in case you make the flight, but your checked luggage gets delayed and arrives the next day. Hope this helps! Thanks for the info Sammy. My flight originates in Cincinnati so the Newark flight would not be an option unless we wait a day. It looks like American would be possible but that flight is close to full. Delta appears to be the best and we would have sufficient time. There are not many flights compared to the old days. Hopefully the island gets the tourist back.
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Re: Question on airline cancelled flight
[Re: murphycpcu]
#181653
01/23/2019 12:31 PM
01/23/2019 12:31 PM
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Joined: Aug 2000
Posts: 82,788 Central Florida!
Carol_Hill
Traveler
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Traveler
Joined: Aug 2000
Posts: 82,788
Central Florida!
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murphy--as others have said, the key is being prepared and know what is available on other airlines. If it's an airline issue, versus a weather issue, they have to try to fix it for you, unless you're on something like Spirit, which doesn't cooperate with anyone. For whatever reason, airline employees seem to not know what is available and/or don't want to be bothered in some circumstances to get you where you need to be, if it involves flights on another airline. Their 'go-to' position normally seems to be to tell you to wait and take a flight the next day, doing you out of a day of vacation!! Also, if possible, if there is a huge line for the counter, get on the phone and call the airlines directly and try to get the situation resolved on the phone if possible. Also, as Sammy said, and we always do this, even if we don't have a connection--pack a change of clothes in your carry-on bag, so if your suitcase goes on a different trip than you do! It happens! Hopefully you will have no issues, and your preparation will not be needed, but better to be prepared!
Carol Hill
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Re: Question on airline cancelled flight
[Re: murphycpcu]
#181688
01/23/2019 02:18 PM
01/23/2019 02:18 PM
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Joined: Mar 2001
Posts: 17,535 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,535
Ohio
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If originating at CVG, Delta is probably your best option and next would be AA.
J.D.
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