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Trouble with CBP Roam? #178019
12/14/2018 01:08 PM
12/14/2018 01:08 PM
Joined: Oct 2018
Posts: 44
San Diego
K
krafty81 Offline OP
Traveler
krafty81  Offline OP
Traveler
K
Joined: Oct 2018
Posts: 44
San Diego
I am going to try to use this when we get to St. Thomas instead of going to the customs office. I have been trying to load the app with info but having trouble.

On my android, the app crashes everytime I try to enter the info about our boat. I can enter our passport data OK.

On my iphone, I open the app and can enter boat data, but the PP data I entered into the app on my android does not show up on the iphone. I just want this to work. Anyone have better luck?

Thanks.

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Re: Trouble with CBP Roam? [Re: krafty81] #178041
12/14/2018 03:25 PM
12/14/2018 03:25 PM
Joined: Oct 2013
Posts: 528
Ohio
jagmansr Offline
Traveler
jagmansr  Offline
Traveler
Joined: Oct 2013
Posts: 528
Ohio
When I used roam on my iPhone, I didn’t enter anything on the app until we were actually in US waters on our cat. I thought about playing with the app while in Ohio but thought it best to wait until I was actually there. The app was simple to use, just followed instructions until it started processing. The app tells you when processing, waiting for an agent to review it, when an agent is looking it over and finally when you have been accepted. You shouldn’t have any problems.

Re: Trouble with CBP Roam? [Re: krafty81] #178051
12/14/2018 06:23 PM
12/14/2018 06:23 PM
Joined: Mar 2017
Posts: 71
C
CDavis2 Offline
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CDavis2  Offline
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C
Joined: Mar 2017
Posts: 71
Same here. Worked perfectly and easy to use but only tried it in USVI waters. Only complication for us was having to get decal but you can do that at the same time and use PO order for decal number.

Re: Trouble with CBP Roam? [Re: krafty81] #178071
12/15/2018 03:31 AM
12/15/2018 03:31 AM
Joined: Oct 2018
Posts: 44
San Diego
K
krafty81 Offline OP
Traveler
krafty81  Offline OP
Traveler
K
Joined: Oct 2018
Posts: 44
San Diego
What do you mean by decal?

Re: Trouble with CBP Roam? [Re: krafty81] #178081
12/15/2018 10:38 AM
12/15/2018 10:38 AM
Joined: Oct 2013
Posts: 528
Ohio
jagmansr Offline
Traveler
jagmansr  Offline
Traveler
Joined: Oct 2013
Posts: 528
Ohio
The boat needs to be registered with Home Land Security and have an annual sticker/decal. The decal has a registered number that needs to be entered when using the app. I registered on line about 3 weeks before we headed back to the BVI and had it in about 10 days,

Re: Trouble with CBP Roam? [Re: krafty81] #178091
12/15/2018 01:59 PM
12/15/2018 01:59 PM
Joined: Mar 2017
Posts: 71
C
CDavis2 Offline
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CDavis2  Offline
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C
Joined: Mar 2017
Posts: 71
You can also purchase it during your first use which is what we did two weeks ago. If you have the details I would recommend getting it in advance but you don't need the physical decal if you have the purchase order number.

Re: Trouble with CBP Roam? [Re: krafty81] #188564
03/24/2019 08:12 PM
03/24/2019 08:12 PM
Joined: Jul 2012
Posts: 559
Apex, NC
agrimsrud Offline
Traveler
agrimsrud  Offline
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Joined: Jul 2012
Posts: 559
Apex, NC
Used the ROAM app clearing in to USVI at Cruze Bay on Friday. Submitted it and waited. Ended up taking a mooring at Lind pt and started filling out the paper work. Got nothing for an hour so I very hesitantly decided to give the CBP office a call. I knew that was a bad idea by the way so I put it off as long as possible. And yup... I got an ear full. And I guess I deserved it 'cause I didn't realize the CBP office doesn't open until 10:00. I had called at 10:10. At 10:15 I got the all clear and did not need to come in to show myself. it WORKS! I'm very happy about that. And noted for future use - don't submit until the office is open at 10:00!


Life's short - sail more!
Re: Trouble with CBP Roam? [Re: krafty81] #188618
03/25/2019 10:24 AM
03/25/2019 10:24 AM
Joined: Jun 2011
Posts: 1,347
USVI
LocalSailor Offline
Traveler
LocalSailor  Offline
Traveler
Joined: Jun 2011
Posts: 1,347
USVI
Very good information about time of CBP opening - news to me -- much appreciated.

Re: Trouble with CBP Roam? [Re: jagmansr] #188806
03/26/2019 09:09 PM
03/26/2019 09:09 PM
Joined: Jul 2004
Posts: 86
Central Mass
Shauneen Offline
Traveler
Shauneen  Offline
Traveler
Joined: Jul 2004
Posts: 86
Central Mass
Originally Posted by jagmansr
The boat needs to be registered with Home Land Security and have an annual sticker/decal. The decal has a registered number that needs to be entered when using the app. I registered on line about 3 weeks before we headed back to the BVI and had it in about 10 days,

Does anyone know if CYOA boats have this decal? 6 Weeks and counting down!

Re: Trouble with CBP Roam? [Re: Shauneen] #188809
03/26/2019 09:57 PM
03/26/2019 09:57 PM
Joined: May 2004
Posts: 631
BaardJ Offline
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BaardJ  Offline
Traveler
Joined: May 2004
Posts: 631
CYOA boats all have the annual decal.


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