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? Email poc at SBBR Villas front desk #203341
08/28/2019 11:34 AM
08/28/2019 11:34 AM
Joined: Jun 2011
Posts: 33
Philadelphia
M
medskis Offline OP
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medskis  Offline OP
Traveler
M
Joined: Jun 2011
Posts: 33
Philadelphia
Hi
I’d like to reach out to the front desk folks at the Villas at SBBR concerning a check-in next week. Does anyone have contact info for that which does not involve an international phone call? Perhaos an email / name. The emails I have recently received from Royal about our arrival, and an 800 phone number suggested, all went to personnel in Cancun.
Thanks for any leads to contact staff on site, especially re the Villas units. Maryellen

SXM Sponsors
Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203346
08/28/2019 12:38 PM
08/28/2019 12:38 PM
Joined: Aug 2019
Posts: 144
T
Tammy Offline
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Tammy  Offline
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T
Joined: Aug 2019
Posts: 144
Simpson Bay Resort & Marina (#1516)
Billy Folly Road # 37
Cole Bay, ST Maarten Dutch Caribbean Resort telephone number: 721/544-2503 Resort Fax Number: 721/544-3341 www.simpsonbayresort.com

I'm not sure this is what you meant.


Be the person your dog thinks you are 💫
Re: ? Email poc at SBBR Villas front desk [Re: Tammy] #203353
08/28/2019 01:20 PM
08/28/2019 01:20 PM
Joined: Mar 2009
Posts: 18,698
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 18,698
Auburn, WA
Don't think that is what was wanted. OP wanted an email address or direct toll free line to the resort.

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203361
08/28/2019 01:49 PM
08/28/2019 01:49 PM
Joined: Dec 2004
Posts: 5,085
Massachusetts
boucharda Offline
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boucharda  Offline
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Joined: Dec 2004
Posts: 5,085
Massachusetts
I don't know who will answer the phone but here is what's listed on the owners contact page:

1-888-721-4407 (toll free USA)

Member services center 1-888-852-8305

I would try the first one....

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203394
08/28/2019 03:43 PM
08/28/2019 03:43 PM
Joined: Mar 2001
Posts: 17,512
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Joined: Mar 2001
Posts: 17,512
Ohio
If it is that important, spring for the international phone call. It can't be but a few $$ and would be a small price to pay in the grand scheme of a trip.


J.D.
Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203396
08/28/2019 03:56 PM
08/28/2019 03:56 PM
Joined: Dec 2004
Posts: 5,085
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 5,085
Massachusetts
Yup....dial it on Skype and pay less than a buck for the call (if the provided toll free number doesn't give you what you want)

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203399
08/28/2019 04:28 PM
08/28/2019 04:28 PM
Joined: Aug 2019
Posts: 144
T
Tammy Offline
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Tammy  Offline
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Joined: Aug 2019
Posts: 144
I agree ruralcarrier..


Be the person your dog thinks you are 💫
Re: ? Email poc at SBBR Villas front desk [Re: Tammy] #203401
08/28/2019 04:34 PM
08/28/2019 04:34 PM
Joined: Mar 2001
Posts: 17,512
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Joined: Mar 2001
Posts: 17,512
Ohio
Originally Posted by Tammy
I agree ruralcarrier..

While I am behind the times with regard to technology, smart phones, skype, etc,. I do have a virtually calling card I use to call SXM and it is a whopping 15 cents per minute and can be started for $10 I believe and time credit does not expire.


J.D.
Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203403
08/28/2019 04:40 PM
08/28/2019 04:40 PM
Joined: Dec 2004
Posts: 5,085
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 5,085
Massachusetts
That would definitely work....sometimes, even without the virtual calling card, you just have to suck it up and dial the call....there are many ways to make a cheap internet call BUT if it impacts your vacation just make the freaking call.....however you choose. Skype has always been a fallback for me but it wouldn't ruin my day if I had to just dial the number....

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203416
08/28/2019 07:06 PM
08/28/2019 07:06 PM
Joined: Mar 2009
Posts: 18,698
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 18,698
Auburn, WA
If you have whats app put that number in your contact list. If they have whats app it will show up in the whats app contact list too.

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203417
08/28/2019 07:07 PM
08/28/2019 07:07 PM
Joined: Mar 2009
Posts: 18,698
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 18,698
Auburn, WA
Meant to say their local number.

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203448
08/29/2019 09:32 AM
08/29/2019 09:32 AM
Joined: Jun 2011
Posts: 33
Philadelphia
M
medskis Offline OP
Traveler
medskis  Offline OP
Traveler
M
Joined: Jun 2011
Posts: 33
Philadelphia
Thanks everyone.

I just downloaded the SBBR mobile app which has a DIRECTORY category that allows you to “touch” a department icon and send an email......also i found a better CONTACT US page and they even list a What’s App number (+52 998 1156413). Yes I have used Whats App in Europe...but my main issue and question here is to how to reach someone ON SITE, preferable in the Villas building, vs my other attempts that ended up in Cancun. A few years ago I dialed what I thought was a toll free number and ended up with a $26 charge . This time I thought I would ask on the forum because I know that most of you have a great knowledge of all things St. Maarten, and I appreciate that.. Oh, Google Maps list 888 phone numbers for both SBBR and a different one for the VILLAS (888-228-7930). I wanted a writing option (email or What’s App) too because sometimes it is better to list a questions / requests in writing for psecifics that can be referred to.
I will let you know which of the above mentioned newly found options works best.

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203556
08/31/2019 08:30 AM
08/31/2019 08:30 AM
Joined: Jun 2011
Posts: 33
Philadelphia
M
medskis Offline OP
Traveler
medskis  Offline OP
Traveler
M
Joined: Jun 2011
Posts: 33
Philadelphia
Well communicating via the SBBR web app ......or at least starting there worked out great. I clicked on their DIRECTORY link and then on the CONCIERGE department button which opened an email template. I simply asked with whom I could communicate at the Villas concerning an upcoming reservation.
Within an hour I had the names and email addresses of two contacts . I sent a short email to both to clarify the point of contact. Again, within an hour, each answered me and confirmed one of the contacts as being the best POC for me, i sent that person my question / request (my two weeks exchange reservations theough II straddled an overlap, involved 2 categories of units ....and I wanted to explain that and look into possibility of staying in same unit the entire 12 days). About two hours later, I got an email asking for MY phone number.....then I got a call giving me a few options to consider. Very friendly and gracious and everything worked out fine. Kudos to SBBR / Villas for the great app that lets you directly send requests to various departments, make restaurant reservations and more.
Hope everyone has a good Labor Day weekend....and I am thinking of those of you in SE US and hoping so much that Dorian will not do harm to you. We are in Philadelphia.

Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203557
08/31/2019 08:33 AM
08/31/2019 08:33 AM
Joined: Aug 2000
Posts: 82,673
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
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Joined: Aug 2000
Posts: 82,673
Central Florida!
Thanks for posting a successful resolution to your question!


Carol Hill
Re: ? Email poc at SBBR Villas front desk [Re: medskis] #203596
09/01/2019 10:50 AM
09/01/2019 10:50 AM
Joined: Mar 2012
Posts: 246
B
BlueGreenWater Offline
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BlueGreenWater  Offline
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Joined: Mar 2012
Posts: 246
Thanks for posting. Always get good service from Marcel, Rose, and their team
We own 8 weeks there.


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