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AA screwed us again #203661
09/02/2019 03:53 PM
09/02/2019 03:53 PM
Joined: Dec 2008
Posts: 2,033
Southport, North Carolina, US
candj Offline OP
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candj  Offline OP
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Joined: Dec 2008
Posts: 2,033
Southport, North Carolina, US
We just found out that AA cancelled their December 12th flight out of SXM (#866) to Charlotte. They never contacted us about the cancellation. We found out about it when we contacted AA about an upgrade and they informed us we had no flight. We had received no information about a change in our flights prior to our contacting AA. If you have a flight scheduled, leaving SXM to Charlotte on a weekday, in November and December, I would check to see if the flight still exist. AA wanted to fly us through Miami and fly us into Charlotte the next morning.


Fair winds and following seas!
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Re: AA screwed us again [Re: candj] #203662
09/02/2019 04:21 PM
09/02/2019 04:21 PM
Joined: Feb 2007
Posts: 3,427
Rhode Island
RonDon Offline
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RonDon  Offline
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Joined: Feb 2007
Posts: 3,427
Rhode Island
That sucks!

A few days ago I got an email from Jet Blue about our March trip. After reading the changes there was a place to click to confirm I had gotten the change and had read it. I can't believe how many posts I read that say they were never notified by AA.

Re: AA screwed us again [Re: candj] #203669
09/02/2019 05:39 PM
09/02/2019 05:39 PM
Joined: Oct 2009
Posts: 662
P
phillygirl7 Offline
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phillygirl7  Offline
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Joined: Oct 2009
Posts: 662
I did receive notification, I now have to overnight in Miami in December, which is ok. But the one day trips down and back from the midwest seem to be a thing of the past lately.

Re: AA screwed us again [Re: RonDon] #203673
09/02/2019 06:18 PM
09/02/2019 06:18 PM
Joined: Apr 2001
Posts: 12,615
Brookfield, CT.
pat Offline
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pat  Offline
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Joined: Apr 2001
Posts: 12,615
Brookfield, CT.
Our April AA flights are holding firm - at least for now - but in honesty, I’ve always gotten change notifications and it’s never been an issue for us. But now that others are talking about them, I’m gonna keep a much closer eye on things. Thanks to the OP for the reminder to pay closer attention.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: AA screwed us again [Re: candj] #203674
09/02/2019 07:09 PM
09/02/2019 07:09 PM
Joined: Mar 2001
Posts: 14,814
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Joined: Mar 2001
Posts: 14,814
Ohio
Email notifications seem to be an issue with several airlines. Until the Boeing 737-MAX issue is resolved, I expect AA to continue to juggle their schedule around and it usually is not in the best interest of the customer with regards to SXM.


J.D.
Re: AA screwed us again [Re: candj] #203677
09/02/2019 08:06 PM
09/02/2019 08:06 PM
Joined: Jul 2012
Posts: 205
Edam, Saskatchewan - Canada
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PrairieGirl Offline
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PrairieGirl  Offline
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Joined: Jul 2012
Posts: 205
Edam, Saskatchewan - Canada
AA also canceled the Friday (Dec 13th) return from SXM to CLT. I guess I'm "special" because we got TWO e-mail notifications - I woke up to one yesterday morning and they sent another (identical) one overnight last night. They also changed our routing down on Nov 30th as well.

Our friends who are traveling with us on the same flight did not receive any notification of the change. We were originally on a red-eye from PHX to CLT, now we leave much earlier and have to overnight in CLT on the way down and MIA on the way back. Oh well, at least we still have a flight to our favourite holiday destination!

I agree that this all has to do with the 737-MAX taking longer to resolve than originally anticipated. It doesn't really matter if your flight is on one of those planes or not. The airlines are short of planes and will have to cancel flights somewhere.


LeAnn


[Linked Image]
Re: AA screwed us again [Re: candj] #203679
09/02/2019 08:39 PM
09/02/2019 08:39 PM
Joined: Mar 2009
Posts: 11,289
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
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Joined: Mar 2009
Posts: 11,289
Auburn, WA
I have always recieved email notices of changes from AA.

Re: AA screwed us again [Re: candj] #203680
09/02/2019 10:07 PM
09/02/2019 10:07 PM
Joined: Oct 2017
Posts: 659
S
SammyM Offline
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SammyM  Offline
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Joined: Oct 2017
Posts: 659
Maybe we should give AA a break here. When this many flights are cancelled or rerouted in makes perfect sense that some notifications will be missed. AA out of Philadelphia has always been a disaster. Now it appears they are well on there way to dragging Charlotte down as well. This is sad, because Charlotte Douglas International is otherwise an excellent airport. What I can't understand is why so many people keep booking these flights to SXM with this airline with all that is going on. Are there really no other options available that we must choose AA? What about Delta, Jet Blue or United? The first two have never, ever let me down when flying to St. Martin. If it's strictly a question of price, you must ask yourself is saving a couple of hundred dollars worth this kind of aggravation? And, are you really saving as much as you think when suddenly you have to have an overnight somewhere (like Miami)?

Re: AA screwed us again [Re: candj] #203682
09/03/2019 05:25 AM
09/03/2019 05:25 AM
Joined: Feb 2007
Posts: 3,427
Rhode Island
RonDon Offline
Traveler
RonDon  Offline
Traveler
Joined: Feb 2007
Posts: 3,427
Rhode Island
Non notifications upsets posted here have been going on long before the 737-MAX trouble. So, that is not the problem. It's the airlines. They charge outrageous prices, make terrible connections and expect people to check repeatedly to see if they really still have the flight.

Re: AA screwed us again [Re: candj] #203687
09/03/2019 07:01 AM
09/03/2019 07:01 AM
Joined: Mar 2017
Posts: 512
Maine
SXMbeacher Offline
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SXMbeacher  Offline
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Joined: Mar 2017
Posts: 512
Maine
I have also found email notifications hit or miss with AA, even before the Max issues. I have caught major changes a couple of times just by checking in on my flights often.



[Linked Image]


Re: AA screwed us again [Re: candj] #203688
09/03/2019 07:11 AM
09/03/2019 07:11 AM
Joined: Apr 2002
Posts: 5,415
GA/NC
GeorgeC1 Offline
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GeorgeC1  Offline
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Joined: Apr 2002
Posts: 5,415
GA/NC
I suspect the vast majority of non notifications on flight changes are simply timing. As airlines make schedule adjustments they wait until they feel the new schedules are locked in before rebooking and sending notifications. Consumers who happen to see their flight canceled before the process is complete feel they were not going to be notified which is not the case. The fluid situation with the max is making the situation worse.
As a new delay on the max is announced those flights are pulled from the schedule. The airline then starts looking at options such as extending airframes planned for retirement, extending leases, sourcing additional airframes, deferring heavy checks ect.. It can take several weeks to get a final plan. At that point rebooking would be completed and notifications sent shortly after.
One last thing, check your junk mail. It can be surprising what gets pushed over to that inbox. A friend was enraged JetBlue did not notify him of a change. It was in his junk mail.
G

Last edited by GeorgeC1; 09/03/2019 07:13 AM.
Re: AA screwed us again [Re: candj] #203695
09/03/2019 08:35 AM
09/03/2019 08:35 AM
Joined: May 2007
Posts: 434
C
CaribLee Offline
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CaribLee  Offline
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Joined: May 2007
Posts: 434
I have always gotten flight change notifications from AA.

Re: AA screwed us again [Re: PrairieGirl] #203699
09/03/2019 10:23 AM
09/03/2019 10:23 AM
Joined: Aug 2003
Posts: 181
Lake Orion, MI
gomer36 Offline
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gomer36  Offline
Traveler
Joined: Aug 2003
Posts: 181
Lake Orion, MI
We were on the same flight on December 15th, and AA cancelled with no notice to us as well. I travel several times a month for business, and when a change occurs on one of those flights I get an email from AA every time. I just happened to check as I've learned from previous experience with AA and flights to SXM, and I couldn't believe the flights they had replaced my original with. 3 stops, an overnight and 30 hours total. Basically couldn't get back to DTW on the 15th, so I got a refund and booked great seats on Delta out of Cleveland for less than half the price. For those looking for early December, I just checked and Delta out of CLE is still available in the low $400 range versus $800+ out of DTW.


"When one encounters a man of rare intellect, one should endeavor to discover what beer he drinks."

Gomer
--------------------------------------------------
Re: AA screwed us again [Re: candj] #203704
09/03/2019 11:39 AM
09/03/2019 11:39 AM
Joined: Oct 2017
Posts: 659
S
SammyM Offline
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SammyM  Offline
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Joined: Oct 2017
Posts: 659
Thanks for the input, Gomer. CLE is another airport often overlooked, but they do a good job with flights to FLL (Jet Blue or Delta), and then onto SXM via Jet Blue. Only caution about CLE is landing at Hopkins directly from a foreign country, such as Mexico. Customs and Immigration in Cleveland is a disaster. Undersized and horribly understaffed. DTW is far better when it comes to handling international flights, IMO.

P.S. -- You might want to consider replacing that Tigers logo in the near future.

Re: AA screwed us again [Re: candj] #203725
09/03/2019 03:08 PM
09/03/2019 03:08 PM
Joined: May 2011
Posts: 306
Lodi, California
shiloh8912 Offline
Traveler
shiloh8912  Offline
Traveler
Joined: May 2011
Posts: 306
Lodi, California
It's the airlines in general. We're booked from SMF-EIS at the end of October and United has changed our flight 3 times now. The most recent I only discovered after I went online to inquire about upgrading our seats. The 737 Max issue continues to create issues with all airlines, in our case they've cancelled most of the Sacramento-East Coast non-stops and decided to have us fly from Sacramento-San Francisco-Newark-San Juan..... Of course we received NO notice of the changes but our flight now leaves 3 hours earlier!


"We lost our corkscrew and were compelled to live on food and water for several days.
~W.C. Fields"
Re: AA screwed us again [Re: SammyM] #203751
09/03/2019 11:28 PM
09/03/2019 11:28 PM
Joined: Aug 2012
Posts: 1,603
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PelicanPirate Offline
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PelicanPirate  Offline
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Joined: Aug 2012
Posts: 1,603
No, AA at the moment gets no breaks. They are an operational mess without 737 Max issues. Several of my employees have had their trips blown up literally by not being able to check their bag for domestic flights. Happens at airports at home and nationwide. They have system wide process issues that they never had a year ago. And the employees really cant fix it. They better get a handle on it.

Re: AA screwed us again [Re: SammyM] #203753
09/04/2019 04:32 AM
09/04/2019 04:32 AM
Joined: Mar 2006
Posts: 242
B
bizzottom Offline
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bizzottom  Offline
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Joined: Mar 2006
Posts: 242
hey Sammy!!!
good call on replacing the tigers logo...

Re: AA screwed us again [Re: PelicanPirate] #203764
09/04/2019 09:52 AM
09/04/2019 09:52 AM
Joined: Mar 2009
Posts: 11,289
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 11,289
Auburn, WA
Why weren't they able to check bags?

Re: AA screwed us again [Re: SXMScubaman] #203769
09/04/2019 11:58 AM
09/04/2019 11:58 AM
Joined: Aug 2000
Posts: 70,637
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 70,637
Central Florida!
Yes, inquiring minds..


Carol Hill
Re: AA screwed us again [Re: Carol_Hill] #203771
09/04/2019 12:30 PM
09/04/2019 12:30 PM
Joined: Mar 2009
Posts: 11,289
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 11,289
Auburn, WA
My only thought would be they didn't make the time cutoff for checking bags.

Re: AA screwed us again [Re: candj] #203776
09/04/2019 03:34 PM
09/04/2019 03:34 PM
Joined: Sep 2003
Posts: 17,168
St Maarten
BillandElaine Offline
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BillandElaine  Offline
Traveler
Joined: Sep 2003
Posts: 17,168
St Maarten
Can't imagine why you would pay to check bags. Every AA flight I have been on the last 2 year sthey have begged folks to check bags at the gate for free.


Elaine
*********************************
God Bless the broken road....
Re: AA screwed us again [Re: BillandElaine] #203779
09/04/2019 03:50 PM
09/04/2019 03:50 PM
Joined: Nov 2009
Posts: 2,894
Maryland/DC Metro
BeachKitten Offline
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BeachKitten  Offline
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Joined: Nov 2009
Posts: 2,894
Maryland/DC Metro
The carry-on's are what they want to gate check....not regular sized luggage that goes into cargo.

There aren't enough overhead bins for all the crap people bring on planes these days!

I know I for one cannot travel by carry-on alone! wink


"It is good to do nothing all day, and then to rest" wink
Re: AA screwed us again [Re: BeachKitten] #203783
09/04/2019 06:13 PM
09/04/2019 06:13 PM
Joined: Jul 2015
Posts: 863
Cobourg Ontario Canada
J
jeepers Offline
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jeepers  Offline
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J
Joined: Jul 2015
Posts: 863
Cobourg Ontario Canada
I so agree there are way too many big carryon bags people try to jam in the overhead bins where there isn't room. And then you have to stand there while they try to shoehorn them.

Re: AA screwed us again [Re: jeepers] #203784
09/04/2019 07:12 PM
09/04/2019 07:12 PM
Joined: Mar 2009
Posts: 11,289
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 11,289
Auburn, WA
If the airlines would enforce the sizing rule that wouldn't happen. But they overlook many going through at check in.

Re: AA screwed us again [Re: candj] #203785
09/04/2019 07:43 PM
09/04/2019 07:43 PM
Joined: Mar 2001
Posts: 14,814
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Joined: Mar 2001
Posts: 14,814
Ohio
My wife recently flew on both Allegiant and Delta and witnessed carry on size restrictions being enforced on both but it was done at the gate. As with many rules/guidelines, they are often ignored and abused and it is a negative impact on those who do follow said rules.


J.D.
Re: AA screwed us again [Re: candj] #203787
09/04/2019 08:48 PM
09/04/2019 08:48 PM
Joined: Mar 2016
Posts: 51
Spring,Texas
A
ARC Offline
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ARC  Offline
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Joined: Mar 2016
Posts: 51
Spring,Texas
Just think, AA just retired the last of their MD-80’s today. I guess they could not be utilized temporarily while the MAX is grounded.

Re: AA screwed us again [Re: SXMScubaman] #203794
09/05/2019 06:39 AM
09/05/2019 06:39 AM
Joined: Aug 2012
Posts: 1,603
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PelicanPirate Offline
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Joined: Aug 2012
Posts: 1,603
Something goofy in the process for already echecked-in people who are having to stand in giant lines at ticket counters and kiosks that is gobbling up all their time to get bag tags and then give to someone.

They waste so much time they cant get through security and to the gates. Multiple people, multiple airports, all seasoned AA travelers with lots of points who mostly have TSA-pre.

Im platinum on AA and never had problems.

Then you add the maintenance action. And 737 Max.




Re: AA screwed us again [Re: ruralcarrier] #203799
09/05/2019 07:35 AM
09/05/2019 07:35 AM
Joined: Feb 2007
Posts: 3,427
Rhode Island
RonDon Offline
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RonDon  Offline
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Joined: Feb 2007
Posts: 3,427
Rhode Island
Originally Posted by ruralcarrier
My wife recently flew on both Allegiant and Delta and witnessed carry on size restrictions being enforced on both but it was done at the gate. As with many rules/guidelines, they are often ignored and abused and it is a negative impact on those who do follow said rules.


Glad to hear this. All airlines should enforce it. Each time the airlines change required dimensions on carry-on we buy new compliant bags but no one ever checks.

Re: AA screwed us again [Re: candj] #203818
09/05/2019 09:46 AM
09/05/2019 09:46 AM
Joined: Mar 2009
Posts: 11,289
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 11,289
Auburn, WA
When we fly Alaska Airlines when you check in online when you print your boarding passes you can also print your luggage tags. Then you just have to drop them off at a designated station. Wish more airlines had this.

Re: AA screwed us again [Re: SXMScubaman] #203833
09/05/2019 11:22 AM
09/05/2019 11:22 AM
Joined: Dec 2004
Posts: 3,521
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
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Joined: Dec 2004
Posts: 3,521
Massachusetts
Referring to online: how to you attach them to your bags without the sticky stuff and I wouldn't trust printer paper to hold up when the bags are thrown into the cargo area etc. Printing tags at the self check in is not an issue...that works

Last edited by boucharda; 09/05/2019 11:22 AM.
Re: AA screwed us again [Re: boucharda] #203839
09/05/2019 12:27 PM
09/05/2019 12:27 PM
Joined: Aug 2000
Posts: 70,637
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 70,637
Central Florida!
boucharda--agreed, you need the sticky stuff and printer paper wouldn't hold up. Where are your employees flying from? Perhaps it's an issue at one airport?


Carol Hill
Re: AA screwed us again [Re: boucharda] #203840
09/05/2019 12:27 PM
09/05/2019 12:27 PM
Joined: Mar 2009
Posts: 11,289
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 11,289
Auburn, WA
With Alaska they provide large clear heavy weight holders with ziplock type closures to attach to your bag. You can pick them up at the airport at baggage drop of or have them mailed to you free of charge. When you make your reservations there is a place to request them and how many you want. Takes about a week to get. They are also reusable and make great ID tags to use on other airlines.

Re: AA screwed us again [Re: candj] #203870
09/05/2019 04:06 PM
09/05/2019 04:06 PM
Joined: Aug 2012
Posts: 214
F
foreversxm Offline
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foreversxm  Offline
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Joined: Aug 2012
Posts: 214
We have flown American Airlines to sxm for 20 years and rarely a problem. Certainly the airfares these days can be insane but not many places worth going to are cheap. It’s a business supply and demand dictates prices. All of the airlines operate nearly the same with schedules changes and policy. American airlines has supported and stuck with St Maarten through good and bad times for years and years. Some might not be happy or complaining more than others but generally don’t think they are screwing anyone.


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