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When an airline changes your flight #204618
09/16/2019 08:47 AM
09/16/2019 08:47 AM
Joined: Aug 2000
Posts: 72,596
Central Florida!
Carol_Hill Offline OP
Traveler
Carol_Hill  Offline OP
Traveler
Joined: Aug 2000
Posts: 72,596
Central Florida!
Good article

This link was posted on the BVI board, thanks George! Anyway, it pays to know your rights when an airline changes your flight.


Carol Hill
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Re: When an airline changes your flight [Re: Carol_Hill] #204624
09/16/2019 09:43 AM
09/16/2019 09:43 AM
Joined: Aug 2019
Posts: 141
T
Tammy Offline
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Tammy  Offline
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Joined: Aug 2019
Posts: 141
Good to know.
So you know your rights.

I must say it is very different isssue when schedule changes arise before travel date than changes on the day.
If it's before then I do get annoyed.

But if it's on the day of travel then I'm as cool as a cucumber.
I don't mind delays then.
I keep thinking if the equipment is delayed coming in could have been due to mechanical issue or weather.
Never want the airline to put cost of delays ahead of safety.


Be the person your dog thinks you are 💫
Re: When an airline changes your flight [Re: Carol_Hill] #204646
09/16/2019 02:06 PM
09/16/2019 02:06 PM
Joined: Oct 2017
Posts: 750
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SammyM Offline
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SammyM  Offline
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Joined: Oct 2017
Posts: 750
Thank you, Carol. That was helpful and it brought to light some things I did not know. I still won't be flying AA, however any time soon! From my experiences Delta and United have been exceptionally accommodating in the past when flying both domestic and internationally (and itinerary changes arose). One additional item that many people forego is the follow-up after an airline has 'jacked' you around. After a few days pass and you get their online survey be sure to fill it out and let them know where deficiencies existed. Then, follow this up with a call to customer service and express the same concerns you had in the survey. In the past Delta and United compensated us for our troubles which goes a long way towards renewing one' s faith in their customer service.


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