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Residence Les Deux Ailes #207685
10/30/2019 07:50 PM
10/30/2019 07:50 PM
Joined: Jan 2018
Posts: 383
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Uksimonusa Offline OP
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Uksimonusa  Offline OP
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Have a studio booked in Orient Village for our Thanksgiving Vacation through VRBO, the owner has just messaged me asking if we will check out 3 days early as she has some other clients who want to book and they "don't want to change their habits", she has offered us a 1 bed apartment in Residence Les Deux Ailes, if we will move out early. I know nothing about this place and can't find much online, all I can see is that, location wise, it looks to be part of, or near, the old Mt Vernon hotel. Has anyone every either heard of Residence Les Deux Ailes, or stayed there that can give me some information please.

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Re: Residence Les Deux Ailes [Re: Uksimonusa] #207688
10/30/2019 08:30 PM
10/30/2019 08:30 PM
Joined: Jul 2006
Posts: 13,398
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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I can't answer your question, but really? You have a confirmed reservation and at this late date your host is asking you to move out early to accommodate another guest? Is she offering you any compensation for your inconvenience?

Re: Residence Les Deux Ailes [Re: GaKaye] #207693
10/30/2019 09:15 PM
10/30/2019 09:15 PM
Joined: Jan 2018
Posts: 383
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Uksimonusa Offline OP
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Uksimonusa  Offline OP
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I know I'm pissed, this is the 2nd time we've stayed there as well, she hasn't offered anything at the moment, apart from this apartment in Residence Les Deux Ailes, not only do we have a confirmed reservation, it is also paid in full!! Was just trying to find out about this new place before I make a decision

Re: Residence Les Deux Ailes [Re: Uksimonusa] #207694
10/30/2019 10:05 PM
10/30/2019 10:05 PM
Joined: Jun 2008
Posts: 2,668
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LBI2SXM Offline
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I agree with Georgia. No way would I change a paid confirmation at this late time no matter how nice this other place is.

Re: Residence Les Deux Ailes [Re: Uksimonusa] #207704
10/31/2019 07:51 AM
10/31/2019 07:51 AM
Joined: Jul 2006
Posts: 13,398
Peaceful Eastern North Carolin...
GaKaye Offline
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Yeah, I think I'd say hell no, but in a very nice way, lol. Let the other guest stay at Residence Les Deux Ailes until you check out of the place you've already paid for. No way on earth I'd move. Not that you asked for my opinion.... wink

Re: Residence Les Deux Ailes [Re: GaKaye] #207712
10/31/2019 09:05 AM
10/31/2019 09:05 AM
Joined: Aug 2000
Posts: 82,480
Central Florida!
Carol_Hill Offline
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I'm with Georgia, I think I'd just tell the person hell no. If it's a unit at Mt Vernon, the individual unit may be nice, but the complex is still somewhat in disarray and no WAY I would move from the Village to there. And if the other place is available for Thanksgiving, less than a month out?? That tells you something, huh?? I think that somehow the owner must have gotten her reservations screwed up, and she has two people confirmed for the same time frame. But I would just hold fast and tell her no.


Carol Hill
Re: Residence Les Deux Ailes [Re: Uksimonusa] #207772
10/31/2019 04:20 PM
10/31/2019 04:20 PM
Joined: Dec 2014
Posts: 357
SeaStar Offline
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I would suggest you contact VBRO and explain the situation. Ask what THEY can do for you. You may not get satisfaction through the owner at this point.
VBRO charged you a service fee so they should earn their money.
You may get lucky and they (VBRO) will put you in a nicer place, of course, for the same amount of money as your studio.
There are still a number of places available on VBRO in the village for Thanksgiving week.
Good luck.

Re: Residence Les Deux Ailes [Re: SeaStar] #207796
10/31/2019 07:47 PM
10/31/2019 07:47 PM
Joined: Aug 2000
Posts: 82,480
Central Florida!
Carol_Hill Offline
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Good advice, SeaStar!

To the original poster, please do post how this comes out.


Carol Hill
Re: Residence Les Deux Ailes [Re: Uksimonusa] #207825
11/01/2019 09:56 AM
11/01/2019 09:56 AM
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
BeachKitten Offline
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Wow....I'm with all of the other ladies! You are being MUCH nicer than I would be by even QUESTIONING that this can/should happen. I would not even consider moving or leaving early.

But if SeaStar's idea works out, that could be a positive upgrade.


"It is good to do nothing all day, and then to rest" wink
Re: Residence Les Deux Ailes [Re: Uksimonusa] #207886
11/01/2019 07:32 PM
11/01/2019 07:32 PM
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Posts: 383
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Uksimonusa Offline OP
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OK so here's how it ended up.

We didn't like the look of the Apartment she wanted us to move to so were either going to stay for the full time booked and paid for or find somewhere else ourselves. We do have friends on the island so to save any aggravation with the owner we have agreed we will move out early and go stay with friends for 4 nights, she has refunded the cost of four nights but we were not able to get her to compensate in any way.

Probably not the way most people would have handled it, but we're on vacation and are all for an easy life if possible. This was the 2nd place we had booked for this vacation, the studio we originally booked cancelled on us when we were on Island in July as the owner had sold the property. Maybe somebody is trying to tell us something.

This would have been the 2nd time we had stayed in this actual studio and were really happy with it and the location, but after being treated like this it will be the last, have not made a complaint with VRBO yet, but will do after we leave and the Security Deposit has been returned, the review we post for this visit will not be as stellar as the last one and will warn people of the type of treatment they may be subjected to.

Thanks for all your responses

Simon

Re: Residence Les Deux Ailes [Re: Uksimonusa] #207893
11/01/2019 08:28 PM
11/01/2019 08:28 PM
Joined: Aug 2000
Posts: 82,480
Central Florida!
Carol_Hill Offline
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Central Florida!
OK, it's your vacation, I wouldn't have done what you did, but I really hope you enjoy your stay, after all this drama. And definitely make sure you BLAST the owners of the condo on social media for scr*wing you over..


Carol Hill
Re: Residence Les Deux Ailes [Re: Uksimonusa] #207898
11/01/2019 09:26 PM
11/01/2019 09:26 PM
Joined: Apr 2014
Posts: 1,225
Middle Tennessee
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TravelHat Offline
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Middle Tennessee
Not cool at all. I hope you review or provide a link here so we can know who this was.

Re: Residence Les Deux Ailes [Re: Uksimonusa] #207906
11/01/2019 11:54 PM
11/01/2019 11:54 PM
Joined: Jan 2008
Posts: 13,141
Ottawa, Ontario, Canada
islandgem Offline
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islandgem  Offline
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Definitely contact VRBO and have this accommodation eliminated from their site. I am actually amazed that you would decide to move out as requested. I probably would have had all my money refunded and found another place to enjoy my vacation. I can't believe what some owners do to their clients!




Re: Residence Les Deux Ailes [Re: islandgem] #207909
11/02/2019 12:35 AM
11/02/2019 12:35 AM
Joined: Mar 2009
Posts: 18,566
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
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Auburn, WA
No business ethics. Burn them bad as they deserve it.

Re: Residence Les Deux Ailes [Re: islandgem] #207916
11/02/2019 07:40 AM
11/02/2019 07:40 AM
Joined: Jan 2018
Posts: 383
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Uksimonusa Offline OP
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Uksimonusa  Offline OP
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Originally Posted by islandgem
Definitely contact VRBO and have this accommodation eliminated from their site. I am actually amazed that you would decide to move out as requested. I probably would have had all my money refunded and found another place to enjoy my vacation. I can't believe what some owners do to their clients!


That was definitely #1 on the list, but no places we liked were available, will wait until we return and then contact VRBO.

Re: Residence Les Deux Ailes [Re: Uksimonusa] #207922
11/02/2019 09:41 AM
11/02/2019 09:41 AM
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
pat Offline
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Simon,

I hear what you’re saying and I probably would have taken the same pathway to resolution as you chose. One thing if you’re at home and have time to make alternative plans but if I read correctly, once there - who needs added grief as your vacation take-away?! But I would definitely have some very major words for the rental company once home and away from the line of fire.

Good luck and much enjoyment for the balance of your trip.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Residence Les Deux Ailes [Re: pat] #207962
11/02/2019 08:08 PM
11/02/2019 08:08 PM
Joined: Jan 2018
Posts: 383
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Uksimonusa Offline OP
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Uksimonusa  Offline OP
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Originally Posted by pat
Simon,

I hear what you’re saying and I probably would have taken the same pathway to resolution as you chose. One thing if you’re at home and have time to make alternative plans but if I read correctly, once there - who needs added grief as your vacation take-away?! But I would definitely have some very major words for the rental company once home and away from the line of fire.

Good luck and much enjoyment for the balance of your trip.


Thanks Pat, we are still at home, we booked this studio when we were on island in July as our original choice cancelled due to the property being sold, I will have some major words one the trip is completed

Re: Residence Les Deux Ailes [Re: Uksimonusa] #207968
11/02/2019 10:58 PM
11/02/2019 10:58 PM
Joined: Nov 2006
Posts: 1,881
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Bahston Offline
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Don't expect to get much in the way of satisfaction from Airbnb. The specifics of the scam in this Vice story don't apply here, but Airbnb's response, and the Airbnb rating system, perhaps do.

https://www.vice.com/en_us/article/43k7z3/nationwide-fake-host-scam-on-airbnb

Re: Residence Les Deux Ailes [Re: Bahston] #208020
11/03/2019 02:44 PM
11/03/2019 02:44 PM
Joined: Jul 2001
Posts: 779
Maryland
Maranjo Offline
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Mind blown.


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