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Be aware! Some complaints are fake! #208409
11/07/2019 04:13 PM
11/07/2019 04:13 PM
Joined: Apr 2005
Posts: 6,832
sxmmartini Offline OP
Traveler
sxmmartini  Offline OP
Traveler
Joined: Apr 2005
Posts: 6,832
I had a sister in law who sent letters to every place she traveled to. She would complain about everything! IMHO to get a credit or rebate. It worked almost all the time. I am talking free stays or extra days. Free comps... I am thinking about renting my villa to tourists but with social media and this demand for perfect I am not sure I am ready?

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Re: Be aware! Some complaints are fake! [Re: sxmmartini] #208415
11/07/2019 05:08 PM
11/07/2019 05:08 PM
Joined: Sep 2000
Posts: 4,026
Newtown, CT
kim Offline
Traveler
kim  Offline
Traveler
Joined: Sep 2000
Posts: 4,026
Newtown, CT
That’s one of the main reasons we haven’t rented out ours. Owning a business and the internet is hard enough to manage. Renting out a place outside of the country that I can’t be there to answer complaints would be even harder!!

Re: Be aware! Some complaints are fake! [Re: kim] #208421
11/07/2019 07:16 PM
11/07/2019 07:16 PM
Joined: May 2002
Posts: 3,707
Kennys Offline
Traveler
Kennys  Offline
Traveler
Joined: May 2002
Posts: 3,707
Good for your thinking .

Re: Be aware! Some complaints are fake! [Re: sxmmartini] #208423
11/07/2019 07:57 PM
11/07/2019 07:57 PM
Joined: Jul 2006
Posts: 12,285
Peaceful Eastern North Carolin...
GaKaye Offline
Traveler
GaKaye  Offline
Traveler
Joined: Jul 2006
Posts: 12,285
Peaceful Eastern North Carolin...
Reminds me of someone I know....

Re: Be aware! Some complaints are fake! [Re: sxmmartini] #208425
11/07/2019 09:00 PM
11/07/2019 09:00 PM
Joined: Apr 2004
Posts: 384
St. Maarten
takeus2sxm Offline
Traveler
takeus2sxm  Offline
Traveler
Joined: Apr 2004
Posts: 384
St. Maarten
I know someone like that. They complained if they didn’t get enough mussels in their pasta dish. Everywhere they went, they complained and got something for free.

Re: Be aware! Some complaints are fake! [Re: sxmmartini] #208446
11/08/2019 08:41 AM
11/08/2019 08:41 AM
Joined: Mar 2017
Posts: 355
Sarasota, Florida
deputydog1157 Offline
Traveler
deputydog1157  Offline
Traveler
Joined: Mar 2017
Posts: 355
Sarasota, Florida
Might be worth to list it with a management company. Let them take their fee and address complaints, no matter how BS they are. Might not get as much income from the rental but then again that's what you pay them for.



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Re: Be aware! Some complaints are fake! [Re: sxmmartini] #208448
11/08/2019 08:45 AM
11/08/2019 08:45 AM
Joined: Mar 2011
Posts: 296
East Haven, CT
Wingman Offline
Traveler
Wingman  Offline
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Joined: Mar 2011
Posts: 296
East Haven, CT
I had an aunt and uncle who did that all the time. You'd be surprised how many comped overnights etc they got over the years. As Kim said especially these days with social media, people would rather complain there than call or write the owner of a business to "work things out". It can be very damaging.

Re: Be aware! Some complaints are fake! [Re: Wingman] #208464
11/08/2019 10:06 AM
11/08/2019 10:06 AM
Joined: Aug 2000
Posts: 71,589
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 71,589
Central Florida!
Wow, I would never think to do that. Some people have no sense of decency or honesty. I very rarely complain about someplace when I DO have a complaint. I just don't go back.


Carol Hill
Re: Be aware! Some complaints are fake! [Re: Carol_Hill] #208481
11/08/2019 11:04 AM
11/08/2019 11:04 AM
Joined: Mar 2009
Posts: 12,059
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 12,059
Auburn, WA
Originally Posted by Carol_Hill
Wow, I would never think to do that. Some people have no sense of decency or honesty. I very rarely complain about someplace when I DO have a complaint. I just don't go back.

Good policy but addressing a ligitament problem directly with the business or owner gives them a chance to address and correct the problem.

Re: Be aware! Some complaints are fake! [Re: SXMScubaman] #208482
11/08/2019 11:08 AM
11/08/2019 11:08 AM
Joined: Aug 2000
Posts: 71,589
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 71,589
Central Florida!
In most cases, to me, it's not worth the effort to complain.

"ligitament"?? I use Edge as a browser here and it has an automatic spellcheck, so that if I type a word that's not a word, it's automatically underlined. What browser are you using?


Carol Hill
Re: Be aware! Some complaints are fake! [Re: Carol_Hill] #208484
11/08/2019 11:16 AM
11/08/2019 11:16 AM
Joined: Mar 2009
Posts: 12,059
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 12,059
Auburn, WA
Not sure. Using my tablet that bolds the word if correct or auto changes it. It didn't look right to me but tablet said it did. Oh well. Slap me on the side of my head.

Re: Be aware! Some complaints are fake! [Re: Carol_Hill] #208522
11/08/2019 09:25 PM
11/08/2019 09:25 PM
Joined: Jun 2003
Posts: 326
Long island
VGerfo Offline
Traveler
VGerfo  Offline
Traveler
Joined: Jun 2003
Posts: 326
Long island
I feel exactly the same way. What a shameful practice!

Re: Be aware! Some complaints are fake! [Re: sxmmartini] #208523
11/08/2019 09:35 PM
11/08/2019 09:35 PM
Joined: Apr 2014
Posts: 934
Middle Tennessee
T
TravelHat Offline
Traveler
TravelHat  Offline
Traveler
T
Joined: Apr 2014
Posts: 934
Middle Tennessee
Over 40 years in the hospitality business, nothing surprises me on the level of human behavior


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