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Reloadable Topup Card Not Working? #217626
02/14/2020 08:00 AM
02/14/2020 08:00 AM
Joined: Mar 2001
Posts: 15,655
Ohio
ruralcarrier Offline OP
Traveler
ruralcarrier  Offline OP
Traveler
Joined: Mar 2001
Posts: 15,655
Ohio
I just logged into my account to make a transfer of funds from the reloadable topup card to the phone and got a screen that indicated "No Products Available". There was an option for a "Gift Card Transfer Credit" but that does not allow one to put the credit on a specific phone number.
Anyone else had an issue of late?
Thanks.


J.D.
SXM Sponsors
Re: Reloadable Topup Card Not Working? [Re: ruralcarrier] #217627
02/14/2020 08:07 AM
02/14/2020 08:07 AM
Joined: Mar 2001
Posts: 15,655
Ohio
ruralcarrier Offline OP
Traveler
ruralcarrier  Offline OP
Traveler
Joined: Mar 2001
Posts: 15,655
Ohio
After trying several times and getting to the topup link through several ways, I was able to make the transaction. Perhaps it was a short term glitch but I would be curious to know if anyone else has experienced this.
Thanks.


J.D.
Re: Reloadable Topup Card Not Working? [Re: ruralcarrier] #217630
02/14/2020 08:55 AM
02/14/2020 08:55 AM
Joined: Jun 2003
Posts: 111
Upstate, NY
Mikel Offline
Traveler
Mikel  Offline
Traveler
Joined: Jun 2003
Posts: 111
Upstate, NY
Must have been a short-term glitch. I transferred money 10 days ago and just now was able to login as I normally would with no issues, although I did not try to transfer any money.

Re: Reloadable Topup Card Not Working? [Re: Mikel] #217634
02/14/2020 09:10 AM
02/14/2020 09:10 AM
Joined: Mar 2001
Posts: 15,655
Ohio
ruralcarrier Offline OP
Traveler
ruralcarrier  Offline OP
Traveler
Joined: Mar 2001
Posts: 15,655
Ohio
Thanks, logging in was not the problem but I could not initially get to the virtual topup terminal at all. It did eventually work after only being able to get to the "gift card"terminal. I just tried again and it appears to be working.


J.D.

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