Forums39
Topics38,699
Posts312,848
Members26,573
|
Most Online2,218 Jan 21st, 2020
|
|
37 registered members (timnboston, IWIWSE, 2forBVI, WLE, Time Will Tell, MrEZgoin, alecu7, VirginGordaResident, KirkB, RickinAtlanta, Manpot, foreversxm, anet_scot, jbutah, hokiesailor, steve74, Kiles41, lcote, kajunlady61, GaryB, dolfer, jagmansr, taraavo, jrw, JeanneB, George1234, ndfaninnc, 10 invisible),
1,333
guests, and 111
spiders. |
Key:
Admin,
Global Mod,
Mod
|
|
|
Re: House charge at Roxxy Beach
[Re: billy3]
#217646
02/14/2020 11:09 AM
02/14/2020 11:09 AM
|
Joined: Mar 2004
Posts: 4,313 Vancouver, WA
Todd
Traveler
|
Traveler
Joined: Mar 2004
Posts: 4,313
Vancouver, WA
|
In December we went there for a drink during the day and enjoyed it. We then went there for drinks in the evening and again enjoyed the place and also ended up going there for dinner and enjoyed the place. The music was never too loud or anything but pleasant when we were there, and we spend one of our weeks at Atrium with a clear path to Roxxy and did not have any issues with the noise. I do seem to remember something about 5% but it was made clear at least at the time and we had no issue with it. The simple solution when they don't try to hide that amount which they did not is to adjust your tip accordingly. I have been to places that have done their best to hide the extra amounts including sometimes on the French side making their case to the American based tourist which has been discussed over and over.
If the establishment has a policy of splitting their tips between the staff, splitting it up with management, or giving all the tips to the server is not my personal issue. The server and staff choose to work there and that is their issue, they can leave if is not to their liking. Easy
We as a group of 55 plus year olds felt very welcome and had some pretty memorable moments, including getting them to play a techno version of a Barry Manilow song. I am not sure if you all know but Lola, she was a showgirl.........
Cheers!
I prefer the Isle seat
|
|
|
Re: House charge at Roxxy Beach
[Re: CLIFFTOPS]
#217652
02/14/2020 11:29 AM
02/14/2020 11:29 AM
|
Joined: Mar 2001
Posts: 17,545 Ohio
ruralcarrier
Traveler
|
Traveler
Joined: Mar 2001
Posts: 17,545
Ohio
|
Thanks for a different perspective. Sometimes there are those on this forum who tend to have a vendetta when a certain establishment does not meet their expectations. Not sure who this is directed at but I was just attempting to clarify the situation for the original poster and thought by going directly to the establishment and relaying their EXACT words, it may help others.
J.D.
|
|
|
Re: House charge at Roxxy Beach
[Re: Todd]
#217653
02/14/2020 11:44 AM
02/14/2020 11:44 AM
|
Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
|
Todd--not sure what all of this has to do with tips. To me, the issue is a charge that they should not be charging to the consumer.
Carol Hill
|
|
|
Re: House charge at Roxxy Beach
[Re: Carol_Hill]
#217659
02/14/2020 12:02 PM
02/14/2020 12:02 PM
|
Joined: Mar 2009
Posts: 18,809 Auburn, WA
SXMScubaman
Traveler
|
Traveler
Joined: Mar 2009
Posts: 18,809
Auburn, WA
|
Sorry, Roxxy. Live entertainment is a cost of doing business. I wonder, how many other restaurants on SXM are charging a 5% FEE on your check for live entertainment, which you pay, regardless of whether you get live entertainment or not?? I would say that the answer is ZERO. That is because it makes no sense and will only serve to tick off your best customers, the ones who spend the most money. It is like a cover charge that goes up, the more money you spend. How backwards is THAT? People have not questioned this so far, because they frankly probably have not paid attention. Either that, or this is a new charge. Either way, I personally will not EVER go to your establishment so long as this policy is in place. Not that a lot of people care what I personally think, but this is a matter of principle for me. And whenever someone asks a general question about your place, this will be brought up by someone, I guarantee. The internet is a great place. It can make you and it can break you. There are too many great restaurants on SXM, many of which have live entertainment for which you do not have to pay any fee, for you to do this. Ditto. My exact same feelings.
|
|
|
Re: House charge at Roxxy Beach
[Re: Carol_Hill]
#217667
02/14/2020 12:36 PM
02/14/2020 12:36 PM
|
Joined: Mar 2004
Posts: 4,313 Vancouver, WA
Todd
Traveler
|
Traveler
Joined: Mar 2004
Posts: 4,313
Vancouver, WA
|
Carol, simply that many places on island list charges and they could be TOT, service or any other item but if there is an amount added to the bill then I consider that and think others should as well as part of the service or tip. Pretty simple way to look at it, I like things simple.
I am a fairly educated traveler, many on this forum are, and regardless of if I am on island in SXM or other places I look for the extra lines on an invoice for items like this. Sometimes they try to hide them into it and sometimes they don't and when they try to hide them that does bother me. I know it was not an issue to us at Roxxy, six seasoned travelers. Nice that it is reported and others are aware going in but in my opinion way too much is being made about this amount when at so many places they hide the extra charges. Just like tipping on the French side, it is how you personally handle it.
For all you that are not going to go there because of this 5% or are throwing them under the bus with out having gone and having first hand knowledge, sad to hear. We almost did not go because of the banter, glad we went because we had a great time and we will be back.
I also just wanted to point out that Lola had yellow feathers in her hair and a dress cut down to there! Now try to get that tune out of your head! LOL
Cheers, Todd
I prefer the Isle seat
|
|
|
Re: House charge at Roxxy Beach
[Re: Todd]
#217671
02/14/2020 01:25 PM
02/14/2020 01:25 PM
|
Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
|
Todd--it's not a matter of the amount of money involved, it is what I call bad business practice and deceptive practices. I know how it is on island, you get a bill and there's a bunch of stuff listed there and you just look at the total and figure it's not outrageous and you just pay it. Don't forget that the server told the original poster that the charge had something to do with the 'government'. Are you saying that you questioned it and they told you it was a house charge? And again, a cover charge that is known to you up front is one thing, but if this is in fact a cover charge, do they have anything on the menu or anywhere else to state there is a cover charge? Somehow I really doubt it, although perhaps it may appear now! I'm glad you enjoyed your time there and I was actually planning on checking it out next time on island, but doubt I will. I don't need to experience it personally to know that there are too many great restaurants to choose from on SXM, that I simply choose not to patronize this restaurant. I still think it is way too convenient that the charge is 5% of the total bill and it doesn't matter whether there is entertainment or not.
Carol Hill
|
|
|
Re: House charge at Roxxy Beach
[Re: billy3]
#217672
02/14/2020 01:25 PM
02/14/2020 01:25 PM
|
Joined: Feb 2019
Posts: 731
bran
Traveler
|
Traveler
Joined: Feb 2019
Posts: 731
|
Todd, very balanced answer. If someone charges me 1.20 Euro rate and I am paying in cash, I now point out to them what the actual rate is. We normally come to a compromise. If they have an additional unwarranted charge(as far as I am concerned) but the meal was fantastic I tip accordingly but that would not stop me from coming back just a quiet word with Management for the next time and that also usually works. It also depends on how they describe their charges. If it’s obviously ripping people off, it’s up to you depending on if it’s a life changing meal or entertainment to return or not as it’s their place, their terms and it’s up to you to act accordingly. They are providing a service, their way and if you don’t like it, complain, stay, leave or don’t return. Use to be a food critic many moons ago and if I feel deception is found on a bill, I suddenly have come out of retirement. That’s also deception, but when dealing with ethics and principles, you use some ammunition. Regardless, I also never heard noise, received great service and actually understand what they are trying to do and that is build up a following for those that appreciate it. Not all will as even witnessed here, but we have choices as with everything in life. Don’t like it for whatever reason, just walk on by.
|
|
|
Re: House charge at Roxxy Beach
[Re: bran]
#217673
02/14/2020 01:28 PM
02/14/2020 01:28 PM
|
Joined: Aug 2000
Posts: 82,863 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,863
Central Florida!
|
bran--I will be making my choice and voting with my feet on this place.
Carol Hill
|
|
|
Re: House charge at Roxxy Beach
[Re: Carol_Hill]
#217689
02/14/2020 03:44 PM
02/14/2020 03:44 PM
|
Joined: Mar 2004
Posts: 4,313 Vancouver, WA
Todd
Traveler
|
Traveler
Joined: Mar 2004
Posts: 4,313
Vancouver, WA
|
"Are you saying that you questioned it and they told you it was a house charge? "
Carol to answer that question as I can not remember the conversation but possibly one of the other partners in crime can comment. I am 95% sure (want to leave out the 5% part) that they actually pointed out that amount to us. I very well could be wrong and there is a good chance I might have had a cocktail, or three as I have been known to partake.
Possibly I could talk to Tony, he is always there tending bar, I think from 8 til 4. The only problem we had if I remember is Rico went too far.
I know the place is not for everyone, but I think that people might be pleasantly surprised on how enjoyable the place is. Cocktails are expensive, but they are premium large cocktails and in line with what I would expect to pay in the US. Served in better glass wear than most places on SXM. We will certainly be back, all six of us that went there.
Please somebody ask another question because I have more song lyrics that might help everyone sing along!
Cheers, Todd
I prefer the Isle seat
|
|
|
Re: House charge at Roxxy Beach
[Re: Tom]
#217709
02/14/2020 07:24 PM
02/14/2020 07:24 PM
|
Joined: Mar 2001
Posts: 17,545 Ohio
ruralcarrier
Traveler
|
Traveler
Joined: Mar 2001
Posts: 17,545
Ohio
|
My thought exactly on "getting caught".
J.D.
|
|
|
|