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AA changes in flight service #222904
03/26/2020 10:33 AM
03/26/2020 10:33 AM
Joined: Mar 2009
Posts: 11,684
Auburn, WA
SXMScubaman Offline OP
Traveler
SXMScubaman  Offline OP
Traveler
Joined: Mar 2009
Posts: 11,684
Auburn, WA
Email I received.
"American has temporarily changed a number of policies in response to COVID-19. These changes include a relaxed seating policy, reduced food and beverage service, and suspension of checked pets.
Register We've relaxed our seating policy to enable customers to practice social distancing on board whenever possible.*

Airplane For the safety of our customers and flight attendants, we're temporarily suspending food and beverage service on flights under 2,200 miles (typically less than 4½ hours). Limited beverages will be available upon request. On flights over 2,200 miles (typically longer than 4½ hours), we will continue to offer a streamlined food and beverage service.

Register Because schedule changes increase the risk of leaving a pet stranded, all checked pet service will be suspended beginning March 25. Carry-on pets and emotional service animals are still allowed.
All details regarding these temporary modifications can be found on aa.com. We appreciate your trust in us in these uncertain times, and we'll continue working to keep you safe."

SXM Sponsors
Re: AA changes in flight service [Re: SXMScubaman] #222906
03/26/2020 10:44 AM
03/26/2020 10:44 AM
Joined: Nov 2002
Posts: 7,315
SXMWendell Offline
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SXMWendell  Offline
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Joined: Nov 2002
Posts: 7,315
I am guessing this is for domestic services?

Wendell

Re: AA changes in flight service [Re: SXMWendell] #222913
03/26/2020 10:52 AM
03/26/2020 10:52 AM
Joined: Mar 2009
Posts: 11,684
Auburn, WA
SXMScubaman Offline OP
Traveler
SXMScubaman  Offline OP
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Joined: Mar 2009
Posts: 11,684
Auburn, WA
Could be for international too depending on the miles and/or time duration of flight according to the email.

Re: AA changes in flight service [Re: SXMScubaman] #222920
03/26/2020 11:07 AM
03/26/2020 11:07 AM
Joined: Nov 2002
Posts: 7,315
SXMWendell Offline
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SXMWendell  Offline
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Joined: Nov 2002
Posts: 7,315
Most international flight serve a meal, pillows and blankets. I that AA to MIA which has the drink cart and sometimes has food for sale then the MIA to BAQ leg, the plane has meal, drinks and sometime a blanket or pillow. So I was wondering if this was part of what was said. Used to take Avianca for the second leg. they served hot napkins to wash your hands, hot meal, free drinks which included wine,beer and whisky . each seat had a pillow, blanket and earphones in a plastic bag. Totally different experience in flying going AA on the first leg and switching to Avianca on the second leg.

Wendell

Re: AA changes in flight service [Re: SXMWendell] #222922
03/26/2020 11:11 AM
03/26/2020 11:11 AM
Joined: Mar 2009
Posts: 11,684
Auburn, WA
SXMScubaman Offline OP
Traveler
SXMScubaman  Offline OP
Traveler
Joined: Mar 2009
Posts: 11,684
Auburn, WA
Can't answer that question. All I know is what the email said which I posted in it's entirety. My two upcoming r/t trips to SXM are all in FC so hoping that isn't affected as they don't use a cart for those.

Re: AA changes in flight service [Re: SXMWendell] #222926
03/26/2020 11:39 AM
03/26/2020 11:39 AM
Joined: Mar 2009
Posts: 11,684
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
Traveler
Joined: Mar 2009
Posts: 11,684
Auburn, WA
More details here.
http://news.aa.com/news/news-details/2020/American-Airlines-Adjusts-Food-and-Lounge-Service-in-Response-to-COVID-19-OPS-DIS-03/?c=EML|AADV|20200325|ADV|MKT|SOLO||Video_FB


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