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Re: AA Flight Changes--You may be able to cancel NOW [Re: ruralcarrier] #225378 04/23/2020 03:27 PM 04/23/2020 03:27 PM
Joined: May 2008 Posts: 689 Lake Texoma, Texas C cruzer Traveler
cruzer Traveler C Joined: May 2008 Posts: 689 Lake Texoma, Texas	Oh, believe me, I'm expecting a battle. Interestingly enough, I have a notice from them (it's Orbitz) giving me credit, with an associated bank transaction number, but less than the amount charged. The transaction never hit my credit card. The person I spoke to yesterday, mentioned something about the "bot response" with regards to my credit. Total BS, of course, but I'm willing to play the game for a while.

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Re: AA Flight Changes--You may be able to cancel NOW [Re: cruzer] #225379 04/23/2020 03:38 PM 04/23/2020 03:38 PM
Joined: Mar 2001 Posts: 17,512 Ohio ruralcarrier Traveler
ruralcarrier Traveler Joined: Mar 2001 Posts: 17,512 Ohio	Orbitz appears to have a "booking fee" equal to 1% of the ticket price before taxes, it that the discrepancy in the amount you are expecting? I have heard of multiple horror stories in dealing with these third party booking sites and personally talked to several people who have experienced them. J.D.

Re: AA Flight Changes--You may be able to cancel NOW [Re: ruralcarrier] #225380 04/23/2020 03:49 PM 04/23/2020 03:49 PM
Joined: May 2008 Posts: 689 Lake Texoma, Texas C cruzer Traveler
cruzer Traveler C Joined: May 2008 Posts: 689 Lake Texoma, Texas	One is more like 21% and the other 16%, so there seems to be no rhyme or reason. I used them because of their special pricing--it was at Mary's Boon, and they do really stick to their advertised prices. And, I've always had good relations with Orbitz, so I suspect this is one of those Covid issues. Looks like the parent, Expedia, just got a big cash infusion (4 gigabucks sticks in my mind), so maybe they'll be more accommodating.

Re: AA Flight Changes--You may be able to cancel NOW [Re: cruzer] #225381 04/23/2020 03:59 PM 04/23/2020 03:59 PM
Joined: Mar 2001 Posts: 17,512 Ohio ruralcarrier Traveler
ruralcarrier Traveler Joined: Mar 2001 Posts: 17,512 Ohio	Ok, I was only looking at the fees for booking air. I am not a big fan of third party booking sites and would ONLY use them if it was a tremendous difference in price. I know CheapOair has something like a $50 refund fee IF you can get a refund. J.D.

Re: AA Flight Changes--You may be able to cancel NOW [Re: cruzer] #225388 04/23/2020 08:27 PM 04/23/2020 08:27 PM
Joined: Mar 2009 Posts: 18,693 Auburn, WA SXMScubaman Traveler
SXMScubaman Traveler Joined: Mar 2009 Posts: 18,693 Auburn, WA	Originally Posted by cruzer So, AA rejected my request for a refund, apparently because I cancelled the trip prior to them cancelling the flight. They have offered to let me reschedule, but, naturally, I prefer cash-in-hand. So, I filed my 250 character max appeal, letting them know what DOT says (not being Twitter proficient, I'm not good at conveying my point succinctly, with their character limitation). Let's see how this goes. I have plenty of time, and don't need the cash in the near future, so I can play the long game, if that's what's required. I have another protest in with Orbitz on a hotel cancellation, but I have so much time on my hands these days, this is actually a nice distraction. And, while I have rescheduled our Mar/Apr trip to November, I'm beginning to think it may not go off. Time for a margarita. Salud! Am I missing something here. Was your AA flight booked through a third party also or directly with AA?

Re: AA Flight Changes--You may be able to cancel NOW [Re: SXMScubaman] #225390 04/23/2020 09:02 PM 04/23/2020 09:02 PM
Joined: May 2008 Posts: 689 Lake Texoma, Texas C cruzer Traveler
cruzer Traveler C Joined: May 2008 Posts: 689 Lake Texoma, Texas	My flight was directly booked with AA. My hotel was booked through Orbitz. The rest of my trip had 3 different parties--everything resolved with them.

Re: AA Flight Changes--You may be able to cancel NOW [Re: cruzer] #225391 04/23/2020 09:09 PM 04/23/2020 09:09 PM
Joined: Aug 2000 Posts: 82,669 Central Florida! Carol_Hill Traveler
Carol_Hill Traveler Joined: Aug 2000 Posts: 82,669 Central Florida!	cruzer--I guess your situation is the poster child for the concept of 'wait for the airline to cancel your flight'.. Carol Hill

Re: AA Flight Changes--You may be able to cancel NOW [Re: Carol_Hill] #225392 04/23/2020 09:31 PM 04/23/2020 09:31 PM
Joined: May 2008 Posts: 689 Lake Texoma, Texas C cruzer Traveler
cruzer Traveler C Joined: May 2008 Posts: 689 Lake Texoma, Texas	Carol, at the time, I was trying to reach my travel providers on the phone, but never could get through. At the time, I didn't know the flight would be cancelled, but I did know that if I cancelled after the flight departed, I was SOL, so I cancelled the flight online, planning to fix this at a later date . Actually, that's the issue I have with Orbitz--I couldn't get through either via phone of internet, and missed check in. I did call the hotel to cancel, but they couldn't cancel a 3rd party reservation. I'm fully prepared to follow this through 'til the bitter end, and hey, it beats the heck out of watching Judge Judy.

Re: AA Flight Changes--You may be able to cancel NOW [Re: cruzer] #225393 04/23/2020 09:40 PM 04/23/2020 09:40 PM
Joined: Aug 2000 Posts: 82,669 Central Florida! Carol_Hill Traveler
Carol_Hill Traveler Joined: Aug 2000 Posts: 82,669 Central Florida!	OK, best wishes. Hope it works out for you. Carol Hill

Re: AA Flight Changes--You may be able to cancel NOW [Re: cruzer] #225394 04/23/2020 10:16 PM 04/23/2020 10:16 PM
Joined: Mar 2009 Posts: 18,693 Auburn, WA SXMScubaman Traveler
SXMScubaman Traveler Joined: Mar 2009 Posts: 18,693 Auburn, WA	Wow. If that flight couldn't fly there should be no reason not to be able to get a full refund. Call and demand to talk to a supervisor.

Re: AA Flight Changes--You may be able to cancel NOW [Re: Jaybird] #225401 04/24/2020 05:51 AM 04/24/2020 05:51 AM
Joined: Jun 2009 Posts: 4,876 Portland, OR jazzgal Traveler
jazzgal Traveler Joined: Jun 2009 Posts: 4,876 Portland, OR	And my refund hit my credit card on Tuesday.

Re: AA Flight Changes--You may be able to cancel NOW [Re: jazzgal] #225402 04/24/2020 07:21 AM 04/24/2020 07:21 AM
Joined: Jul 2006 Posts: 13,413 Peaceful Eastern North Carolin... GaKaye Traveler
GaKaye Traveler Joined: Jul 2006 Posts: 13,413 Peaceful Eastern North Carolin...	Originally Posted by jazzgal And my refund hit my credit card on Tuesday. Glad to hear that, Linda.

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