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Positive AA Experience #227010
05/23/2020 06:33 PM
05/23/2020 06:33 PM
Joined: Jun 2009
Posts: 4,864
Portland, OR
jazzgal Online content OP
Traveler
jazzgal  Online Content OP
Traveler
Joined: Jun 2009
Posts: 4,864
Portland, OR
This morning I received a PHONE CALL from AA about a June reservation I have to Panama. I had checked the reservation recently, and it had been changed. On one leg, they had me departing before I arrived! My Panama trip has been rescheduled to April 2021, but AA doesn't yet have their schedule open for the return part of the trip. The agent was calling to see if I was aware of the change and wanted to cancel or reschedule. I explained that I was just waiting for their calendar to open up for the return portion and I would then reschedule. I thanked her for her call. I was amazed - great customer service!


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Re: Positive AA Experience [Re: jazzgal] #227011
05/23/2020 07:31 PM
05/23/2020 07:31 PM
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
pat Offline
Traveler
pat  Offline
Traveler
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
I’m not at all surprised as I’ve also had that kind of customer service from AA. Not always, for sure, but enough times that I have a hard time being negative where they’re concerned. Glad you were able to reschedule your cruise.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Positive AA Experience [Re: jazzgal] #227017
05/24/2020 06:02 AM
05/24/2020 06:02 AM
Joined: Mar 2001
Posts: 17,476
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 17,476
Ohio
Always nice to hear a positive story.


J.D.
Re: Positive AA Experience [Re: jazzgal] #227032
05/24/2020 10:42 AM
05/24/2020 10:42 AM
Joined: Mar 2009
Posts: 18,568
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 18,568
Auburn, WA
I have always had more positive service from AA than negative.

Re: Positive AA Experience [Re: jazzgal] #227089
05/26/2020 07:55 AM
05/26/2020 07:55 AM
Joined: Mar 2005
Posts: 721
Colorado
sxmbeachlover Offline
Traveler
sxmbeachlover  Offline
Traveler
Joined: Mar 2005
Posts: 721
Colorado
We as well, have had mostly very good customer service from American for decades. Can't wait to start flying them again when things settle down.


Famous Quote from SBHonline: The best moderation is the least moderation.
Re: Positive AA Experience [Re: jazzgal] #227094
05/26/2020 09:21 AM
05/26/2020 09:21 AM
Joined: Dec 2004
Posts: 5,082
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 5,082
Massachusetts
That's great. I hope the same from Delta but not really off to a great start. My BOS to AMS flight in July just disappeared from "My Trips" and the flight schedule. No email...just my routine check. Didn't really expect to fly but it's now a done deal.

Not able to contact them by phone "If your flight is for over a week from now call back later" and then disconnected....what if it WAS within a week? Anyway, sent email request for refund and let's see what happens. Always liked Delta but this will be a test.....

Re: Positive AA Experience [Re: boucharda] #227097
05/26/2020 10:04 AM
05/26/2020 10:04 AM
Joined: Aug 2012
Posts: 2,288
P
PelicanPirate Offline
Traveler
PelicanPirate  Offline
Traveler
P
Joined: Aug 2012
Posts: 2,288
A year from now we will all be lucky to have the big 3 in business.

Re: Positive AA Experience [Re: boucharda] #227100
05/26/2020 12:44 PM
05/26/2020 12:44 PM
Joined: Mar 2001
Posts: 17,476
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 17,476
Ohio
While I have not had a reason to call Delta recently, I found in the not so distant past calling around 7:00am worked well for getting an agent. I was never cut off and requested a call back (2 hours or so) a couple of times and it was done in a timely fashion. Perhaps things have changed but the 7:00am time worked great for me.


J.D.
Re: Positive AA Experience [Re: ruralcarrier] #227109
05/26/2020 04:51 PM
05/26/2020 04:51 PM
Joined: Dec 2004
Posts: 5,082
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 5,082
Massachusetts
Thanks....I'll give the email form request a couple of weeks then I will go to plan B


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