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Re: Positive AA Experience
[Re: jazzgal]
#227011
05/23/2020 07:31 PM
05/23/2020 07:31 PM
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Joined: Apr 2001
Posts: 14,635 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
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I’m not at all surprised as I’ve also had that kind of customer service from AA. Not always, for sure, but enough times that I have a hard time being negative where they’re concerned. Glad you were able to reschedule your cruise.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: Positive AA Experience
[Re: jazzgal]
#227017
05/24/2020 06:02 AM
05/24/2020 06:02 AM
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Joined: Mar 2001
Posts: 17,476 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,476
Ohio
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Always nice to hear a positive story.
J.D.
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Re: Positive AA Experience
[Re: jazzgal]
#227089
05/26/2020 07:55 AM
05/26/2020 07:55 AM
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Joined: Mar 2005
Posts: 721 Colorado
sxmbeachlover
Traveler
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Traveler
Joined: Mar 2005
Posts: 721
Colorado
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We as well, have had mostly very good customer service from American for decades. Can't wait to start flying them again when things settle down.
Famous Quote from SBHonline: The best moderation is the least moderation.
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Re: Positive AA Experience
[Re: boucharda]
#227100
05/26/2020 12:44 PM
05/26/2020 12:44 PM
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Joined: Mar 2001
Posts: 17,476 Ohio
ruralcarrier
Traveler
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Traveler
Joined: Mar 2001
Posts: 17,476
Ohio
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While I have not had a reason to call Delta recently, I found in the not so distant past calling around 7:00am worked well for getting an agent. I was never cut off and requested a call back (2 hours or so) a couple of times and it was done in a timely fashion. Perhaps things have changed but the 7:00am time worked great for me.
J.D.
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