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Yay for Oil Nut but bad charter issue #230587
07/25/2020 02:08 PM
07/25/2020 02:08 PM
Joined: Jul 2020
Posts: 1
H
Hulagirl50 Offline OP
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Hulagirl50  Offline OP
Member
H
Joined: Jul 2020
Posts: 1
The trip that wasn’t but would have been the trip dreams and family memories are made of. Hoping to celebrate our 25 year anniversary and our son graduating high school to going off to college to play his favorite sport, we booked a house and charted a boat. With a sports schedule often dictating our lives we don’t often find our selves with a long window for travel. This summer we found we would have two weeks. We booked an amazing house at Oil Nut Bay and chartered a boat for the rest of the time. And then quarantine hit. The BVIs shut down. We wait, we hope, we crossed our fingers.
Then it became apparent the trip would not happen. Kudos to Oil Nut for giving us a full refund, that’s how you gain a loyal following. They knew we wanted to come but couldn’t with the lockdown. Now enters the crappy part of the story. Lady Fiona was the boat booked through Boats at Sea. The owner held us captive until one week before the charter to cancel finally saying he would refund our full deposit. Boats at Sea helped until they didn’t. They were paid their full commission when we booked and paid the deposit. When then refund came it was minus the exact amount of Boats at Seas’ commission after we were told and signed a cancellation contract for a FULL refund. The boat owner is supposed to pay the commission yet now we have seemingly paid it. Is Lady Fiona’s owner the crook or Boats at Sea? Either way, word to the wise: don’t book with Boats at Sea and don’t charter Lady Fiona.

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Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230591
07/25/2020 03:51 PM
07/25/2020 03:51 PM
Joined: Oct 2009
Posts: 832
Memphis, BVI, CT
R
RatmansWife Offline
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RatmansWife  Offline
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R
Joined: Oct 2009
Posts: 832
Memphis, BVI, CT
Really sorry that happened to you. It's been tough on everyone. We put our all into rebuilding our house after Irma, and now we can't use it! They won't even give us a date when we can.

If you were entitled to a full refund, that's what you should get. It sounds like the boat owner refunded the money they had, and the broker needs to do the same. A lot of industry people are under capitalized.

Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230611
07/26/2020 05:53 AM
07/26/2020 05:53 AM
Joined: Feb 2002
Posts: 165
Lake Tara, GA
Standrea Offline
Traveler
Standrea  Offline
Traveler
Joined: Feb 2002
Posts: 165
Lake Tara, GA
If you paid with Amex, call them. They refunded us the entire amount a cruise company refused to pay us.

Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230646
07/26/2020 05:05 PM
07/26/2020 05:05 PM
Joined: Mar 2001
Posts: 1,207
Colorado and Sailing the World
Maria_and_Steve Offline
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Maria_and_Steve  Offline
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Joined: Mar 2001
Posts: 1,207
Colorado and Sailing the World
Just dispute the charge with ANY credit card company. They will easily refund your money if you dispute the charge.

Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230656
07/26/2020 07:37 PM
07/26/2020 07:37 PM
Joined: Dec 2018
Posts: 637
Washington DC
B
bailau Online content
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bailau  Online Content
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Joined: Dec 2018
Posts: 637
Washington DC
The vendor has the right to appeal the dispute...and in my case Amex sided with the vendor...so have at least 1 more trip to take assuming the charter company is still in business.

Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230678
07/27/2020 08:43 AM
07/27/2020 08:43 AM
Joined: Nov 2000
Posts: 2,014
Cane Garden Bay, Tortola
JasonHelmbrecht Online content
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JasonHelmbrecht  Online Content
Traveler
Joined: Nov 2000
Posts: 2,014
Cane Garden Bay, Tortola
I don't see why you have a beef with the boat. It sounds like he sent back the money he was holding but your broker didn't. Is the dispute because it just wasn't as quick as you wanted? What was the original cancelation policy you signed? Who actually sent back the money; broker or boat owner? I could see how the broker feels they did part of their job with the booking and deserves to be paid part of their fee but it would have been right for them to at least offer it as a credit.

Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230827
07/29/2020 08:59 AM
07/29/2020 08:59 AM
Joined: Feb 2002
Posts: 165
Lake Tara, GA
Standrea Offline
Traveler
Standrea  Offline
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Joined: Feb 2002
Posts: 165
Lake Tara, GA
Good point, Jason. Totally agree that the broker did their job and should have been compensated accordingly.

Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230831
07/29/2020 09:38 AM
07/29/2020 09:38 AM
Joined: Oct 2001
Posts: 1,799
Maine
Breeze Offline
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Breeze  Offline
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Joined: Oct 2001
Posts: 1,799
Maine
No one is saying the broker should be stiffed. The client is questioning just who is/was contractually obligated to pay the broker's commission.

Re: Yay for Oil Nut but bad charter issue [Re: Breeze] #230839
07/29/2020 09:59 AM
07/29/2020 09:59 AM
Joined: Nov 2000
Posts: 2,014
Cane Garden Bay, Tortola
JasonHelmbrecht Online content
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JasonHelmbrecht  Online Content
Traveler
Joined: Nov 2000
Posts: 2,014
Cane Garden Bay, Tortola
Originally Posted by Breeze
No one is saying the broker should be stiffed. The client is questioning just who is/was contractually obligated to pay the broker's commission.

Good question. I kind of assumed that broker's work on behalf of the charter client since they help them select the boat best for their needs. I'm not all that familiar with broker arrangements. Who does the charter client pay; the broker or the boat owner?

Re: Yay for Oil Nut but bad charter issue [Re: Hulagirl50] #230842
07/29/2020 10:13 AM
07/29/2020 10:13 AM
Joined: Jul 2008
Posts: 2,844
VI,GA,AZ
sail445 Online happy
Traveler
sail445  Online Happy
Traveler
Joined: Jul 2008
Posts: 2,844
VI,GA,AZ
It’s pretty simple the broker failed in his job and should give the client his deposit back.

Re: Yay for Oil Nut but bad charter issue [Re: sail445] #230868
07/29/2020 11:18 AM
07/29/2020 11:18 AM
Joined: Nov 2000
Posts: 2,014
Cane Garden Bay, Tortola
JasonHelmbrecht Online content
Traveler
JasonHelmbrecht  Online Content
Traveler
Joined: Nov 2000
Posts: 2,014
Cane Garden Bay, Tortola
Originally Posted by sail445
It’s pretty simple the broker failed in his job and should give the client his deposit back.

Maybe I don't understand the broker's role. I thought they primarily matched clients with boats. Do they play a role after the contract is signed?

Re: Yay for Oil Nut but bad charter issue [Re: JasonHelmbrecht] #230876
07/29/2020 11:41 AM
07/29/2020 11:41 AM
Joined: Jul 2008
Posts: 2,844
VI,GA,AZ
sail445 Online happy
Traveler
sail445  Online Happy
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Joined: Jul 2008
Posts: 2,844
VI,GA,AZ
The buyer contracted the broker, the broker failed to fulfill it regardless of the cause unless otherwise stated

Re: Yay for Oil Nut but bad charter issue [Re: sail445] #230877
07/29/2020 11:41 AM
07/29/2020 11:41 AM
Joined: Dec 2014
Posts: 12
CA
J
jimmyb Offline
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jimmyb  Offline
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Joined: Dec 2014
Posts: 12
CA
100% Agree... The Deposit should be fully refunded.

Last edited by jimmyb; 07/29/2020 05:39 PM.

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