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Urgent advice needed. #241184
12/02/2020 12:55 AM
12/02/2020 12:55 AM
Joined: Oct 2020
Posts: 11
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nakedisbetter Offline OP
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nakedisbetter  Offline OP
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Our flight leaves this afternoon. We had our PRT test on Saturday and have not received the results. So as a backup we did a BD Veritor Test from Passport Health today. We have the negative results but are still getting DENIED because they are saying the document doesn't meet the criteria as a "Typed, written or e-mail statements from doctors or non-laboratories will not be accepted."

This is the only way they report the results as there is not a need to send it off to a laboratory. They are the laboratory. I have submitted several times and included about every bit of information I can come up with and am getting the same result.

Does anyone know a "work around" or email besides the info email to reach out to? I know this is a longshot but we are desperate for some solution.

SXM Sponsors
Re: Urgent advice needed. [Re: nakedisbetter] #241185
12/02/2020 01:12 AM
12/02/2020 01:12 AM
Joined: Sep 2000
Posts: 4,354
Newtown, CT
kim Offline
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kim  Offline
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Did you call the number on the website?

Re: Urgent advice needed. [Re: kim] #241187
12/02/2020 01:18 AM
12/02/2020 01:18 AM
Joined: Oct 2020
Posts: 11
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nakedisbetter Offline OP
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nakedisbetter  Offline OP
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If I have the right number (721-542-1570) I am not getting an answer.

frown

Re: Urgent advice needed. [Re: nakedisbetter] #241188
12/02/2020 01:23 AM
12/02/2020 01:23 AM
Joined: Sep 2000
Posts: 4,354
Newtown, CT
kim Offline
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kim  Offline
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Where are you calling from. It’s 2:00am in Sint Maarten. My guess is they open at 8:00am. On the EHAS site all I could
Find was this. +1 721 543111 ext.1404

Save your documents as PDF’s and just reapply. We had to do that for my mom. Original document was a jpeg. When I changed it to a pdf it was approved. If the document has all the info it doesn’t make sense. Is it handwritten?

Last edited by kim; 12/02/2020 01:25 AM.
Re: Urgent advice needed. [Re: kim] #241189
12/02/2020 01:31 AM
12/02/2020 01:31 AM
Joined: Oct 2020
Posts: 11
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nakedisbetter Offline OP
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nakedisbetter  Offline OP
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Thank you, yes it is a pdf. I have resubmitted 3 times and emailed them. The number you show on the website doesn't work. I found that too and it is missing a digit. It really is frustrating. I guess I will just have to hope I can get a hold of some one 1st thing in the morning. On the last submission I added a letter explaining that there isn't another report to get from the BD Veritor machine. Hopefully that will help.

Nothing like sleep deprivation and stress before a vacay. smirk

Re: Urgent advice needed. [Re: nakedisbetter] #241202
12/02/2020 08:21 AM
12/02/2020 08:21 AM
Joined: Oct 2020
Posts: 11
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nakedisbetter Offline OP
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UPDATE: Sometimes persistence pays off. In case this can help: On the 4th Submission I attached a letter to the report explaining that the Antigen Test (BD Veritor) does not produce a lab report and was approved. But my wife's was not. I submitted her a 5th time and after about an hour called 721-542-3003 and spoke to someone. Within minutes she was approved. (Not sure if the call is connected).

So good news. We are going. and my suggestion.... Don't take no for an answer.

Re: Urgent advice needed. [Re: nakedisbetter] #241204
12/02/2020 08:28 AM
12/02/2020 08:28 AM
Joined: Sep 2000
Posts: 4,354
Newtown, CT
kim Offline
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kim  Offline
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Congrats!!! I sent a screen shot of the incorrect number to them as well suggesting maybe they want to fix it!!!!! Enjoy your trip!!!!

Re: Urgent advice needed. [Re: nakedisbetter] #241205
12/02/2020 08:30 AM
12/02/2020 08:30 AM
Joined: Dec 2004
Posts: 4,551
Massachusetts
boucharda Offline
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boucharda  Offline
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Sounds like if you had had an early AM flight it would not have turned out OK.....this is my only fear with our January trip...relying on a potentially last minute result

...and thanks for the contact number

Last edited by boucharda; 12/02/2020 08:31 AM.
Re: Urgent advice needed. [Re: nakedisbetter] #241218
12/02/2020 10:21 AM
12/02/2020 10:21 AM
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Posts: 398
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bizzottom Offline
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bizzottom  Offline
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now initiate de-stressing protocol

Last edited by bizzottom; 12/02/2020 10:22 AM.
Re: Urgent advice needed. [Re: nakedisbetter] #241219
12/02/2020 10:30 AM
12/02/2020 10:30 AM
Joined: Aug 2000
Posts: 76,821
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Central Florida!
Wow, glad it finally got worked out.. Once you are able to get there and exhale, get to your room and have a cold one!!! toast


Carol Hill
Re: Urgent advice needed. [Re: nakedisbetter] #241224
12/02/2020 11:01 AM
12/02/2020 11:01 AM
Joined: Feb 2018
Posts: 49
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Steve Bond Offline
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I hope the SXM Heath Department disseminates this information throughout the department so others are not denied for the same reason. Glad you persevered. Have a wonderful trip.

Re: Urgent advice needed. [Re: Steve Bond] #241227
12/02/2020 11:11 AM
12/02/2020 11:11 AM
Joined: Mar 2001
Posts: 16,391
Ohio
ruralcarrier Offline
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I just listened to a live broadcast and it was indicated more employees are being hired and they are aware of the issues.


J.D.
Re: Urgent advice needed. [Re: nakedisbetter] #241231
12/02/2020 11:19 AM
12/02/2020 11:19 AM
Joined: Feb 2018
Posts: 49
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Steve Bond Offline
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Steve Bond  Offline
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Great news. We travel in 10 days

Re: Urgent advice needed. [Re: kim] #241232
12/02/2020 11:52 AM
12/02/2020 11:52 AM
Joined: Sep 2000
Posts: 4,354
Newtown, CT
kim Offline
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kim  Offline
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While the Medical Center has nothing to do with approval. They have their phone number posted incorrectly. I messaged them and they say it’s correct. I responded stating no - it’s not correct. The correct number for the medical center is 1-721-543-1111!!! They are missing a “1”. Second email back and they are still arguing it’s correct!!! I even sent them a screenshot!!!

Attached Files BC698822-E909-4040-B1F3-98D5AB673675.png
Re: Urgent advice needed. [Re: kim] #241235
12/02/2020 12:18 PM
12/02/2020 12:18 PM
Joined: Sep 2003
Posts: 18,136
St Maarten
BillandElaine Offline
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BillandElaine  Offline
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St Maarten
Kim, it doesn't matter. That number will get you to a recording asking you to enter the extension #. Which, of course, we don't know.


Elaine
*********************************
God Bless the broken road....
Re: Urgent advice needed. [Re: BillandElaine] #241236
12/02/2020 12:32 PM
12/02/2020 12:32 PM
Joined: Sep 2000
Posts: 4,354
Newtown, CT
kim Offline
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kim  Offline
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Right. But isn’t the correct number 1-721-543-1111. Not what they have listed. 1-721-543111??

Re: Urgent advice needed. [Re: kim] #241237
12/02/2020 12:35 PM
12/02/2020 12:35 PM
Joined: Sep 2003
Posts: 18,136
St Maarten
BillandElaine Offline
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BillandElaine  Offline
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St Maarten
Yes, of course.


Elaine
*********************************
God Bless the broken road....
Re: Urgent advice needed. [Re: bizzottom] #241242
12/02/2020 12:51 PM
12/02/2020 12:51 PM
Joined: Jul 2006
Posts: 623
jenniboston Offline
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dance
drinking

Re: Urgent advice needed. [Re: nakedisbetter] #241251
12/02/2020 02:02 PM
12/02/2020 02:02 PM
Joined: Oct 2011
Posts: 427
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lcote Offline
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Michael and I are stressing now about getting our COVID tests back in time. All the people who traveled for Thanksgiving are now trying to get tests. We have been quarantining for 2 weeks prior to our trip.....

Re: Urgent advice needed. [Re: kim] #241263
12/02/2020 03:30 PM
12/02/2020 03:30 PM
Joined: Mar 2001
Posts: 16,391
Ohio
ruralcarrier Offline
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Ohio
Sadly, this is not surprising. At least not to me.


J.D.
Re: Urgent advice needed. [Re: BillandElaine] #241266
12/02/2020 03:46 PM
12/02/2020 03:46 PM
Joined: Jul 2008
Posts: 212
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MrWhiskerssammy Offline
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Do you think that instead of 1404 the extension would be just the 404 as the 1 should be part of the phone number 543-1111?

Last edited by MrWhiskerssammy; 12/02/2020 03:47 PM.
Re: Urgent advice needed. [Re: MrWhiskerssammy] #241270
12/02/2020 04:16 PM
12/02/2020 04:16 PM
Joined: Sep 2003
Posts: 18,136
St Maarten
BillandElaine Offline
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BillandElaine  Offline
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St Maarten
Extensions are 4 digits

Last edited by BillandElaine; 12/02/2020 04:16 PM.

Elaine
*********************************
God Bless the broken road....
Re: Urgent advice needed. [Re: nakedisbetter] #241280
12/02/2020 05:26 PM
12/02/2020 05:26 PM
Joined: Mar 2009
Posts: 15,006
Auburn, WA
SXMScubaman Online content
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SXMScubaman  Online Content
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Auburn, WA
Well there you go. Mystery solved.

Re: Urgent advice needed. [Re: nakedisbetter] #241305
12/02/2020 09:58 PM
12/02/2020 09:58 PM
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Posts: 1
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TTT1212 Offline
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Once you got the OK with the approval was it smooth sailing at the airport ?

Re: Urgent advice needed. [Re: BillandElaine] #241348
12/03/2020 08:19 AM
12/03/2020 08:19 AM
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Posts: 212
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MrWhiskerssammy Offline
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OK--thanks, I didn't know that.

Re: Urgent advice needed. [Re: TTT1212] #241478
12/03/2020 07:43 PM
12/03/2020 07:43 PM
Joined: Oct 2020
Posts: 11
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nakedisbetter Offline OP
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nakedisbetter  Offline OP
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Originally Posted by TTT1212
Once you got the OK with the approval was it smooth sailing at the airport ?


Good Question and I hope to put an arrival based trip report up tomorrow but in case I can help before that goes up. Smooth sailing is a somewhat relative term. Upon arrival on the island it was smooth as far as fewer people made things go faster. There was a "oh crap" moment where the health screener wanted to question our results but her supervisor quickly over ruled her. Only took a few minutes.

Note: You do have to show your negative results + your approval document at the screening and again at customs. Having it on your cell phone is fine but it would have been easier to have a print out.

Re: Urgent advice needed. [Re: nakedisbetter] #241479
12/03/2020 07:51 PM
12/03/2020 07:51 PM
Joined: Aug 2000
Posts: 76,821
Central Florida!
Carol_Hill Offline
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Central Florida!
Thanks. Enjoy!


Carol Hill

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