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Delta is Quick with a Refund
#245822
01/26/2021 06:35 AM
01/26/2021 06:35 AM
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Joined: Mar 2001
Posts: 17,526 Ohio
ruralcarrier
OP
Traveler
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OP
Traveler
Joined: Mar 2001
Posts: 17,526
Ohio
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While I still have yet to receive the notification email from them, and I doubt I will now, Delta was very quick to issue a refund and voucher, Upon finding my return on Delta for March was cancelled due to not being a "legal" connection, I called them, played the call back game and requested a refund. This was Sunday, Jan.24 in the later morning that I called. By yesterday, Monday Jan 25 the credit was shown as pending on my CC and the voucher portion of the ticket was already back in my Delta account. As of early this morning, Jan 26, Capital One has posted the credit. Part of the ticket was CC payment and part was a voucher from last year. Very impressive turnaround time on the processing of the credit.
J.D.
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Re: Delta is Quick with a Refund
[Re: rickjames]
#245831
01/26/2021 09:38 AM
01/26/2021 09:38 AM
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Joined: Mar 2001
Posts: 17,526 Ohio
ruralcarrier
OP
Traveler
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OP
Traveler
Joined: Mar 2001
Posts: 17,526
Ohio
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Good deal. Back in March 2020, I had a similar experience with Delta on a cancelled flight. All done very timely. United was a little slower, it was a different situation, but they also came through in the end. Always good to share some positive news as well.
J.D.
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Re: Delta is Quick with a Refund
[Re: ruralcarrier]
#245833
01/26/2021 09:40 AM
01/26/2021 09:40 AM
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Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
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Good for you and for Delta in acting in such a timely fashion. Can’t say I’ve had much experience with Delta or anyone else for that matter but I’ve found both AA and JB to be incredibly fast with restoring miles or points to my FF accounts but cash refunds have usually taken anywhere from five to ten days. But at least they’ve been far more lenient in granting cash refunds as opposed to only vouchers without any argument on their parts.
Last edited by pat; 01/26/2021 09:42 AM.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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