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Just Need to Rant For A Minute #266519
10/22/2021 07:49 AM
10/22/2021 07:49 AM
Joined: Feb 2015
Posts: 102
R
RickandJulie Offline OP
Traveler
RickandJulie  Offline OP
Traveler
R
Joined: Feb 2015
Posts: 102
Have a trip scheduled for mid February. This will be our first trip back in 3 years so REALLY looking forward to it.

Our flights were Portland to JFK and connecting to SXM. Just got a notice from Delta that our flight out of New York has been moved from JFK to LaGuardia (with a 45 minute window between flights). Obviously, we can't change airports in NY in 45 minutes. Soooo, we'll just get on the phone with Delta and see what we can do. Simple, right? Not so much as it turns out. We have been trying for 3 days to reach them to no avail. The latest wait time we endured was just over 3 hours before we finally gave up.

We have talked so much on this forum about the hassle of getting to the island (testing, etc.) but this is maddening. My wife is so frustrated, we're talking about just cancelling and trying again in 2023. Hopefully by then the airlines will have their act together. BTW, we used Capital One points for the tickets so not easy to just change airlines.

Not really looking for a solution............just appreciate being able to blow off some steam with fellow island travelers. Arrrrrrrg........................

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Re: Just Need to Rant For A Minute [Re: RickandJulie] #266520
10/22/2021 07:56 AM
10/22/2021 07:56 AM
Joined: Mar 2001
Posts: 16,380
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 16,380
Ohio
I have found calling prior to 7:00am eastern time to be a good time to get through to the airlines. Good luck.


J.D.
Re: Just Need to Rant For A Minute [Re: RickandJulie] #266521
10/22/2021 07:56 AM
10/22/2021 07:56 AM
Joined: Oct 2013
Posts: 1,014
Perryman, Maryland
bdeeley Offline
Traveler
bdeeley  Offline
Traveler
Joined: Oct 2013
Posts: 1,014
Perryman, Maryland
We head down in two weeks. We had a somewhat similar problem with Delta, the switched our flight down from baltimore-jfk-sxm to baltimore-atlanta- sxm. When I called, I was told 4 hours 19 minutes wait time, I stayed on the line, 2 hours later I got connected to the nicest young lady who took great care of us. I recommend patience.


Facts don't Lie and sometimes the Truth Hurts!
No "nastiness", neither expressed or implied.
Suck-it-up, ButterCup!
"Stupid is as Stupid does" (Forrest Gump)
Re: Just Need to Rant For A Minute [Re: RickandJulie] #266522
10/22/2021 07:57 AM
10/22/2021 07:57 AM
Joined: Sep 2000
Posts: 4,353
Newtown, CT
kim Offline
Traveler
kim  Offline
Traveler
Joined: Sep 2000
Posts: 4,353
Newtown, CT
My suggestion would be come in the night before. Stay at the TWA near Terminal 5, then get up rested to take the Delta direct. How on earth do they think you could make that connection?? We’re both legs booked together?

Re: Just Need to Rant For A Minute [Re: RickandJulie] #266523
10/22/2021 08:00 AM
10/22/2021 08:00 AM
Joined: Dec 2016
Posts: 4
Williamsburg, VA
J
Jdcmcnaught Offline
Member
Jdcmcnaught  Offline
Member
J
Joined: Dec 2016
Posts: 4
Williamsburg, VA
Delta is not easy to get in contact with, I have used the call back option but be prepared to get a call back at anytime. I had a call back at 2am and then they had me on hold an additional 30 minutes before someone came on the phone.

Re: Just Need to Rant For A Minute [Re: RickandJulie] #266524
10/22/2021 08:03 AM
10/22/2021 08:03 AM
Joined: Feb 2015
Posts: 102
R
RickandJulie Offline OP
Traveler
RickandJulie  Offline OP
Traveler
R
Joined: Feb 2015
Posts: 102
We've talked about going down the night before. One of the mitigating factors is we are traveling with another couple who may not have the flexibility we do. Also looking at flying through another connecting city.

We'll try the early morning suggestion and see if that helps. We've been trying pretty much every time of day.

Thanks for the suggestions.

Re: Just Need to Rant For A Minute [Re: RickandJulie] #266525
10/22/2021 08:14 AM
10/22/2021 08:14 AM
Joined: Dec 2004
Posts: 4,540
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 4,540
Massachusetts
Probably being Captain Obvious here but...can you just change the flight yourself? Assuming (I know) there IS another decent flight available the change/cancel link at the top of the Delta webpage worked for me last year. If there isn't another appropriate flight then that's what you would be told anyway after waiting ....doesn't sound good. Portland Oregon or Maine?

Re: Just Need to Rant For A Minute [Re: RickandJulie] #266551
10/22/2021 09:50 AM
10/22/2021 09:50 AM
Joined: Mar 2009
Posts: 14,982
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 14,982
Auburn, WA
I would use the call back option or make changes online yourself.

Re: Just Need to Rant For A Minute [Re: RickandJulie] #266572
10/22/2021 12:42 PM
10/22/2021 12:42 PM
Joined: Jun 2009
Posts: 4,157
Portland, OR
jazzgal Offline
Traveler
jazzgal  Offline
Traveler
Joined: Jun 2009
Posts: 4,157
Portland, OR
My question is the same as boucharda's: Oregon or Maine? I know you said changing airlines isn't that easy with points, but I am pretty happy with American out of Portland, Oregon. Sure, they change the flights pretty often but are always accommodating and pleasant if I need to make a change to their change.


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Re: Just Need to Rant For A Minute [Re: RickandJulie] #266580
10/22/2021 01:49 PM
10/22/2021 01:49 PM
Joined: Dec 2004
Posts: 4,540
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 4,540
Massachusetts
Oregon or Maine doesn't really matter... I checked quite a few days in February and could not find a direct to SXM from LGA. I obviously could have missed one but all connected through ATL and most were overnights

Re: Just Need to Rant For A Minute [Re: RickandJulie] #266586
10/22/2021 02:08 PM
10/22/2021 02:08 PM
Joined: May 2011
Posts: 310
mahokid Offline
Traveler
mahokid  Offline
Traveler
Joined: May 2011
Posts: 310
Maybe a shot in the dark but look for an out of county number for the airlines.
When we had to get a flight off of SXM before Irma my wife could not get through on usual number,
our concierge gave her the out of country number and got through immediately

Have patience and it will all be worth it once you arrive in SXM

Re: Just Need to Rant For A Minute [Re: RickandJulie] #266604
10/22/2021 04:11 PM
10/22/2021 04:11 PM
Joined: Oct 2021
Posts: 15
Philadelphia
J
JoAnnW Offline
Traveler
JoAnnW  Offline
Traveler
J
Joined: Oct 2021
Posts: 15
Philadelphia
Flights from the west coast often don't work out, either way because of loosing time going east and flights leaving so late out of SXM plus customs going west. Plan to miss connections and staying over night and then you are happy and surprised when it actually works.


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