Wow chris, I really would not let it get that far. If you get about two weeks out and still no reservation online, I would contact them again. If you were to go online and try to book your exact flights right now, could you do it???

THAT is an understatement. We had like 2k credit with them from some cancelled travel from early Covid period and we finally used it up this past February and man, booking via their website was a nightmare. I think we have $14 left... they can keep it! Once you are on the plane, you are fine but getting there is the issue.

I never have had a problem getting full refunds from Alaska Air or American Air because of cancellations either by myself or the Airlines. JB needs to wake up for so many reasons.

Carol-Yes I could go on line to JB and book same flights. I already checked that out. I honestly don't know why I can't access through JB website with my confirmation code. I did call them back after supposedly getting all our flight ducks in a row but still not able to access manage trip on the website. I can pull it up on my JB app on my IPhone. I give them my code whenever I've called or done the live chat and the JB person has always been able to get to my flight/travel plan. I was told some kinks in the website that are being worked on. No kidding! I'm going to go to my local library tomorrow to use one of their computers just for the heck of it. We'll see what happens. I have never experienced anything like this before. We've flown with AA, United, US Air, British Airways, Asiana Airways, Air China, Air France, Hawaiian Airlines, and so many more. Even little rinky dink airlines in SE Asia. Never a problem.

I had an issue several times last year when trying to check on an existing booking. The Manage Flights section of the website would not accept the confirmation code, but if you logged in to your TrueBlue account it would show up as one of your scheduled trips.

Mikel-I can do that but what it brings up is my flight for 4/25 with code that I've been told is the correct one by several JB people. However, on that same page the flights 5/4 under different code with message stating itinerary-these flights-have been cancelled. That's the reason for my last contact-live chat-with JB rep. I was assured that was a mistake in the system and my original code brings up all the flights for 4/25 and 5/4. I hope I'm not putting my trust in the wrong place. I just checked again this morning and it's still stating those 5/4 flights have been cancelled. I guess I'd rather be stuck on SM than not to get there!

chris--try what Mikel suggested. Hopefully that works for you. Jet Blue's website has always been screwed up.

This is what I got when trying to book your dates Buffalo-SXM R/T



When I used the "Best Fare Finder" there IS a flight TO SXm on that Monday but no return flight until Sunday May 8th (or Sunday May 1st).

SO your confirm code is live for the trip down but is probably cancelled unless you change the return date

Edit: Meant to reply to Chris

boucharda-What JB did was book the return flights as 2 separate flights so our trip is not round trip ticketing. 4/25 we are BUFF #2465 to FLL. FLL #2761 to SXM. Then on 5/4 SXM #788 to JFK. Separate flight JFK #102 to BUFF. That's how it was booked and what my e-mail from JB that I got on 3/24 states. The dates you mentioned 5/8 or 5/1 are also what I saw when trying to get round trip info after receiving first e-mail from JB on 3/20. The flights back were what concerned me too. But after talking and live chatting I have been told the same thing by 5 different people. I keep getting anxious and JB keeps telling me that when they enter my conf. code on their end everything is as it should be. I sure hope they're right!

I've tried entering my code using safari, firefox, and goggle chrome. No luck. Went to my local library. On a non apple computer using goggle chrome same thing.

chris--did you follow Mikel's suggestion??

Carol-I did do what Mikel suggested. See my response above to him. If I try to do that on my computer to JB it doesn't work even when I sign in with True Blue member #. On my IPhone I have the JB app and I can bring up flights when I enter my True Blue #. But this is what shows on my IPhone-I have one code for flights 4/25. States confirmed. Then a different code for flights 5/4 with statement that that itinerary or those flights have been cancelled. That's why I did another live chat on 3/24. I was told that the code for 5/4 was in error and that everything is under the first/original code I got when I first booked my flights. Another interesting thing. Reading on the Trip Advisor forums for SM or maybe it was Anguilla as we're going to do a day trip there from BP Ferry Terminal I saw a post regarding the US/CDC/JB attestation form you complete before boarding flight back to US. I went to that section JB website and put in my original conf. code and up came the form to be completed and it even had my name and my husband's name in the select box! Also our departure date of 5/4. So my code worked fine there. I think I'm going to do a lot of drinking when I get to SM!!!

Ok...that is a big difference since there IS a return flight to JFK. I would think you are fine....existing flight to SXM before the schedule cancellations and an existing return flight.....

Enjoy...and, yes, check "Manage Trips"

OK, I sincerely hope it works out great for you.

I will let you all know. Thanks all for everything.

Unfortunately the flight cancellations might be more frequent for awhile from the smaller carriers. Spirit cancelled my flights to and from in late May and I just ponied up a couple hundred more and booked American for the same dates. They cancelled my return trip from Fort Lauderdale returning from St Maarten last year and I'm thinking its worth the extra money to have more confidence that my flights will get to and from.

Really hoping everything works out great for everyone here.