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Verifly App #280295
04/15/2022 08:47 AM
04/15/2022 08:47 AM
Joined: May 2007
Posts: 749
East Texas
Jaybird Offline OP
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Jaybird  Offline OP
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Posts: 749
East Texas
I have used the Verifly app several times but now have a question regarding our trip to the island next week. On this trip I purchased one ticket using FF miles and paid for one ticket therefore we have two record locators. The app asks the record locator. I know I can add a companion but if the companion has a separate record locator will that cause issues like being able to check in online or any other issues? Since we do carry on only it would be nice to check in online, get mobile boarding passes and head straight to security on at least the out going flight. I know PJIA is different. Any help is appreciated.

SXM Sponsors
Re: Verifly App [Re: Jaybird] #280305
04/15/2022 10:04 AM
04/15/2022 10:04 AM
Joined: May 2007
Posts: 749
East Texas
Jaybird Offline OP
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Jaybird  Offline OP
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East Texas
I got my answer from Verifly support. Hope this helps someone else.


Hi,

Thank you for contacting VeriFLY Support.

She should download the app and make an account herself.

Please note that only one email can be used per account.

For more information on VeriFLY, please check out our Help Centre.

If you have any further queries, please contact us and we'll be happy to assist!

Kind Regards,

Lidia Horghidan

Daon Customer Support Representative

Re: Verifly App [Re: Jaybird] #280309
04/15/2022 10:40 AM
04/15/2022 10:40 AM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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OK, I've never used that app, as everyone says it's a real bear to use, but that makes sense. I would have thought each person would have had to have a separate account anyway, regardless of whether it's the same record locator. I guess that would be my question, if we do decide to use it and we have the same record locator, then it is required that it be on one account? Maybe I will look at it for June, but can't say I'm looking forward to having to use it.

As I understand it, the advantage in the US is that you are able to check in online? We will definitely have a bag to check, so we would have to stand in line for that anyway, I think. So, what does it get me?? Airport is Miami, unfortunately, again, thanks to my buddy Jet Blue cancelling our flight from FLL. Sigh, I was kind of looking forward to not having to deal with Miami..


Carol Hill
Re: Verifly App [Re: Jaybird] #280315
04/15/2022 10:52 AM
04/15/2022 10:52 AM
Joined: Mar 2009
Posts: 16,287
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Strange. Both my wife and I use the same email for all related bookings with AA and receive both notifications on separate advantage accounts with same email address.

Re: Verifly App [Re: Carol_Hill] #280317
04/15/2022 10:58 AM
04/15/2022 10:58 AM
Joined: May 2007
Posts: 749
East Texas
Jaybird Offline OP
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Jaybird  Offline OP
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East Texas
Originally Posted by Carol_Hill
OK, I've never used that app, as everyone says it's a real bear to use, but that makes sense. I would have thought each person would have had to have a separate account anyway, regardless of whether it's the same record locator. I guess that would be my question, if we do decide to use it and we have the same record locator, then it is required that it be on one account? Maybe I will look at it for June, but can't say I'm looking forward to having to use it.

As I understand it, the advantage in the US is that you are able to check in online? We will definitely have a bag to check, so we would have to stand in line for that anyway, I think. So, what does it get me?? Airport is Miami, unfortunately, again, thanks to my buddy Jet Blue cancelling our flight from FLL. Sigh, I was kind of looking forward to not having to deal with Miami..


If you are on the same record locator you can use the same verify account and just use the add a companion feature in the app. I know this works because I have done this when we are on the same record locator.

Re: Verifly App [Re: SXMScubaman] #280318
04/15/2022 11:01 AM
04/15/2022 11:01 AM
Joined: May 2007
Posts: 749
East Texas
Jaybird Offline OP
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Jaybird  Offline OP
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East Texas
Originally Posted by SXMScubaman
Strange. Both my wife and I use the same email for all related bookings with AA and receive both notifications on separate advantage accounts with same email address.


We also use the same email on our AA accounts but Verifly will not open a second account on a different device using the same email. It all good unless you have separate record locator numbers and need a separate Verifly account. I will let you know of my experience next week.

Re: Verifly App [Re: Jaybird] #280319
04/15/2022 11:04 AM
04/15/2022 11:04 AM
Joined: Apr 2008
Posts: 2,739
Connecticut
The_Lurker Offline
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The advantage of Verify is all they wanted to see was our passport.
All the info was already in the computer.

Before going to SXM, we had to wait for our EHAS approval until we could fill out the Verify form.
Then we could get boarding passes.

Returning was just uploading the test results.

That's all I remember. LOL

Re: Verifly App [Re: Jaybird] #280320
04/15/2022 11:04 AM
04/15/2022 11:04 AM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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We have separate email accounts for everything, so that is not any problem for us.

But again, is there any advantage to Verifly if you are going to check bags, other than checking in online? We have assigned seats, so not worried about that.


Carol Hill
Re: Verifly App [Re: Carol_Hill] #280325
04/15/2022 11:41 AM
04/15/2022 11:41 AM
Joined: May 2007
Posts: 749
East Texas
Jaybird Offline OP
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Jaybird  Offline OP
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East Texas
Originally Posted by Carol_Hill
We have separate email accounts for everything, so that is not any problem for us.

But again, is there any advantage to Verifly if you are going to check bags, other than checking in online? We have assigned seats, so not worried about that.


It is my understanding that with the app you do not have to show any paperwork at the airport and are able to check in online.

Re: Verifly App [Re: Jaybird] #280327
04/15/2022 11:51 AM
04/15/2022 11:51 AM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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That's not the point. I don't care about checking in online, as it doesn't get me anything. If I have to stand in line anyway to check bags, isn't that the same line??


Carol Hill
Re: Verifly App [Re: Carol_Hill] #280329
04/15/2022 12:33 PM
04/15/2022 12:33 PM
Joined: May 2007
Posts: 749
East Texas
Jaybird Offline OP
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Jaybird  Offline OP
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Posts: 749
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Sorry. Maybe someone can answer that better than I. At DFW you can check bags at a kiosk, tag them your self and drop them at a special window and avoid the check in lines if you are checked in online. I am not sure the procedure at other airports.

Re: Verifly App [Re: Jaybird] #280331
04/15/2022 01:25 PM
04/15/2022 01:25 PM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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OK, the last I knew, there isn't a special line to drop bags at Miami. I will post another question about that here.


Carol Hill
Re: Verifly App [Re: Jaybird] #280342
04/15/2022 03:10 PM
04/15/2022 03:10 PM
Joined: Apr 2008
Posts: 2,739
Connecticut
The_Lurker Offline
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Originally Posted by Jaybird
Originally Posted by Carol_Hill
We have separate email accounts for everything, so that is not any problem for us.

But again, is there any advantage to Verifly if you are going to check bags, other than checking in online? We have assigned seats, so not worried about that.


It is my understanding that with the app you do not have to show any paperwork at the airport and are able to check in online.


Exactly--read my post before Carol's.

Re: Verifly App [Re: Carol_Hill] #280345
04/15/2022 03:23 PM
04/15/2022 03:23 PM
Joined: Jan 2008
Posts: 732
Western MA
S
SandS Offline
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All I can add is that in February when we were leaving St Maarten you were sent to a different check in line which was much shorter. This was for AA.

Re: Verifly App [Re: SandS] #280351
04/15/2022 04:03 PM
04/15/2022 04:03 PM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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SandS--OK, that's the first I've heard of that. Previously, everyone had said that in SXM it didn't matter if you had the Verifly app or not, you had to go to the same huge line. IF it makes a difference checking in, in SXM, then I will do it.


Carol Hill
Re: Verifly App [Re: Carol_Hill] #280353
04/15/2022 04:19 PM
04/15/2022 04:19 PM
Joined: Mar 2009
Posts: 16,287
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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I can't say anything as we have always flown FC on AA to and from SXM and we go to the FC check in line which is usually only 4 or 5 people deep. Which is why we won't do Verifly.

Re: Verifly App [Re: SXMScubaman] #280378
04/15/2022 08:36 PM
04/15/2022 08:36 PM
Joined: Jun 2009
Posts: 4,357
Portland, OR
jazzgal Offline
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jazzgal  Offline
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I always travel FC as well, but using Verifly did shorten my time before getting in line. Others were having papers reviewed, etc. They saw my screen and just told me to go check my bags.


[Linked Image]
Re: Verifly App [Re: jazzgal] #280385
04/15/2022 10:20 PM
04/15/2022 10:20 PM
Joined: Mar 2009
Posts: 16,287
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Auburn, WA
Was this leaving Portland or SXM?

Re: Verifly App [Re: Jaybird] #280388
04/16/2022 05:52 AM
04/16/2022 05:52 AM
Joined: Jun 2007
Posts: 9
Boston
D
DAS Offline
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My wife and I have now flown to SXM twice and Europe twice during the past year. We do not use Verifly, and have never had a problem with our flights or waiting time. We upload our attestation forms online for return travel to the USA.

Re: Verifly App [Re: SXMScubaman] #280389
04/16/2022 06:14 AM
04/16/2022 06:14 AM
Joined: Jun 2009
Posts: 4,357
Portland, OR
jazzgal Offline
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jazzgal  Offline
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Posts: 4,357
Portland, OR
Originally Posted by SXMScubaman
Was this leaving Portland or SXM?


Leaving SXM. I haven't yet used it to go TO SXM.


[Linked Image]
Re: Verifly App [Re: jazzgal] #280394
04/16/2022 07:32 AM
04/16/2022 07:32 AM
Joined: Jul 2006
Posts: 13,010
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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Originally Posted by jazzgal
Originally Posted by SXMScubaman
Was this leaving Portland or SXM?


Leaving SXM. I haven't yet used it to go TO SXM.


SXM wasn't an available destination when we went in November; apparently it is now. That would be nice.

Re: Verifly App [Re: jazzgal] #280399
04/16/2022 08:13 AM
04/16/2022 08:13 AM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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So, there is a separate line in SXM JUST for checking bags?


Carol Hill
Re: Verifly App [Re: Jaybird] #280418
04/16/2022 10:45 AM
04/16/2022 10:45 AM
Joined: Jun 2003
Posts: 240
Upstate, NY
Mikel Offline
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Mikel  Offline
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Posts: 240
Upstate, NY
I don't remember seeing one if February. Seems like they just had the staff to verify test paperwork (2 people), two regular counter agents and one agent for first class.

Re: Verifly App [Re: Mikel] #280438
04/16/2022 12:24 PM
04/16/2022 12:24 PM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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OK thanks.


Carol Hill
Re: Verifly App [Re: Carol_Hill] #280445
04/16/2022 02:18 PM
04/16/2022 02:18 PM
Joined: Jun 2009
Posts: 4,357
Portland, OR
jazzgal Offline
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Originally Posted by Carol_Hill
So, there is a separate line in SXM JUST for checking bags?


No, I didn't mean to suggest that. But I fly FC so there wasn't much of a line, if any, to check my bags.


[Linked Image]
Re: Verifly App [Re: Carol_Hill] #280448
04/16/2022 02:32 PM
04/16/2022 02:32 PM
Joined: Apr 2008
Posts: 2,739
Connecticut
The_Lurker Offline
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Originally Posted by Carol_Hill
So, there is a separate line in SXM JUST for checking bags?


I didn't see any.
But with verify it speeds the line up.

Re: Verifly App [Re: jazzgal] #280449
04/16/2022 03:10 PM
04/16/2022 03:10 PM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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OK thanks.


Carol Hill
Re: Verifly App [Re: Jaybird] #280462
04/16/2022 06:19 PM
04/16/2022 06:19 PM
Joined: Mar 2021
Posts: 22
Maryland
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Oldenuf2knowbttr Offline
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Maryland
We’ve used Verifly to travel to and from SXM and we’ve also traveled without it, as recently as two weeks ago. I’ve yet to see any advantage returning from SXM. One way or the other you still need to stand in the awful cattle call lines to check bags. I’ve never seen a separate line for Verifly. There is a Priority line for Business Class which is just as long and slow as the others. PJIA is a nightmare.

Re: Verifly App [Re: Jaybird] #280487
04/17/2022 07:02 AM
04/17/2022 07:02 AM
Joined: Jun 2003
Posts: 240
Upstate, NY
Mikel Offline
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Mikel  Offline
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I agree there was no separate line for Verifly. In February, half way through the cattle call lines, there was a table set up where they checked your return to US documents. Using Verifly saved you the trouble of getting them out and having them reviewed. You just showed them your phone and continued on to the lines for the gate agents.

Re: Verifly App [Re: Mikel] #280491
04/17/2022 09:16 AM
04/17/2022 09:16 AM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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..which to me is no advantage at all. That's the way it was the last two times we went, and you didn't lose your place in line at all because of it.


Carol Hill
Re: Verifly App [Re: Carol_Hill] #280502
04/17/2022 10:14 AM
04/17/2022 10:14 AM
Joined: Jan 2004
Posts: 827
Mississauga, ON, Canada
Southshore Offline
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Southshore  Offline
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Cripes! Post after post about standing in a line!

People, you're going on a vacation to a beautiful island, to eat, drink, lie in the sun. You're not standing in a bread line. You're not standing in line at a train station with your kids and your old Granny trying to escape a war zone!

Count your blessings for once.

And, yes, I just made this political, but seriously, do you have any real problems?

Re: Verifly App [Re: Southshore] #280503
04/17/2022 10:18 AM
04/17/2022 10:18 AM
Joined: Sep 2017
Posts: 187
Toronto, Canada
CanuckTravlr Offline
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CanuckTravlr  Offline
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Toronto, Canada
Amen! Obviously no one likes to stand in line for anything, but there are lines and then there are lines! thanks

Last edited by CanuckTravlr; 04/17/2022 10:20 AM.
Re: Verifly App [Re: Southshore] #280507
04/17/2022 11:21 AM
04/17/2022 11:21 AM
Joined: Oct 2013
Posts: 1,245
bdeeley Offline
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Posts: 1,245
Very offended! Politics, Bad.

Re: Verifly App [Re: Southshore] #280512
04/17/2022 11:45 AM
04/17/2022 11:45 AM
Joined: Aug 2000
Posts: 78,738
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 78,738
Central Florida!
Come on guys, chill, ok?? Everyone seems to be in a bad mood.

It's spring. Enjoy.


Carol Hill
Re: Verifly App [Re: Jaybird] #280910
04/23/2022 06:39 PM
04/23/2022 06:39 PM
Joined: May 2007
Posts: 749
East Texas
Jaybird Offline OP
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Jaybird  Offline OP
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Posts: 749
East Texas
Our Verifly experience DFW-MIA-SXM. We uploaded our vaccination cards and completed the questionnaire. We received the green check mark of approval. We then were able to check in online and get mobile boarding passes. At DFW we went straight thru security and did not have to present any documents to anyone. We do carry on only but did see a AA kiosk that said if you were checking bags you could scan your boarding pass and the kiosk would print your luggage tags. It then sent you to a designated are to drop off your bags. At MIA we had to present our passports to board the plan. It was a very easy process. I will report our experience on the return trip next week. Hope this helps someone.


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