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Just sent a letter of complements to AA #285012
06/22/2022 02:06 PM
06/22/2022 02:06 PM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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I have made no secret of the fact that wheelchair service in Miami, arriving from SXM, has been the absolute PITS in the past. As I noted yesterday, this time, it was EXCELLENT.

There was actually a wheelchair porter there on the jetway when we arrived. She took us all the way through immigration, baggage claim and delivered us outside by the departures area, to meet our Park & Fly guy. We basically almost never stopped moving until we exited the terminal, except for being the third person in the special wheelchair line. I did not pay attention to the lady's name, but she was wonderful, very considerate and caring. I just sent AA a note regarding the same, and hoping they will be able to track her down from my information and commend her for her good work! handshake


Carol Hill
SXM Sponsors
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285013
06/22/2022 02:19 PM
06/22/2022 02:19 PM
Joined: Dec 2010
Posts: 384
Detroit
bluejacket Offline
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bluejacket  Offline
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Detroit
Love to hear it. You two set a great example--I need to take more time to recognize excellent service like that.

Re: Just sent a letter of complements to AA [Re: bluejacket] #285014
06/22/2022 02:25 PM
06/22/2022 02:25 PM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Oh I am the first to whine if the service is bad, and have done so incessantly about the wheelchair service in Miami in the past. So I wanted to make sure I commend the good service we received this time.

I did mention to them also that we received excellent service in St. Maarten--as we have done every single time there.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285018
06/22/2022 02:42 PM
06/22/2022 02:42 PM
Joined: Mar 2009
Posts: 16,312
Auburn, WA
SXMScubaman Offline
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Auburn, WA
AA did us good after we returned from SXM with canceled and delayed flights home. Won't go into the details of the flights but they gave us each 7500 miles, credited the difference in miles from FC to economy and also refunded all ticket fees and taxes to credit card we paid with. I was pleased with that.

Re: Just sent a letter of complements to AA [Re: SXMScubaman] #285020
06/22/2022 02:54 PM
06/22/2022 02:54 PM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Glad to hear that, as I know you were disappointed to lose your FC seats.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285021
06/22/2022 03:15 PM
06/22/2022 03:15 PM
Joined: Mar 2001
Posts: 16,720
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Ohio
Always good to recognize good to excellent service. Sadly, it is not the norm anymore.

I will say, AA surprised me with the compensation for the debacle I had getting to SXM in March. Glad I used the miles right away.


J.D.
Re: Just sent a letter of complements to AA [Re: ruralcarrier] #285023
06/22/2022 03:31 PM
06/22/2022 03:31 PM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Agreed, we need to complement as loudly as we complain. I often forget that.

Glad that you were able to use those miles.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285024
06/22/2022 05:55 PM
06/22/2022 05:55 PM
Joined: Mar 2001
Posts: 1,289
Colorado and Sailing the World
Maria_and_Steve Offline
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We had a similar positive experience with AA, less than one month ago.

Due to an accident in Grenada, Caribbean, my wife and I flew from Grenada to Miami to Denver and requested a wheelchair after each flight.

AA in Grenada called us to board the plane before anyone else, based on me needing a wheelchair in Miami.

In Miami, the wheelchair was waiting as we walked off the plane. The lady propelling the chair pushed me nearly a mile, up and down ramps, to Customs/Immigration (Global Entry), helped the scanner read my face, pushed me to baggage claim, grabbed a porter to get our bags off the carousel, put our bags on the connecting flight and then off we went to clear security in Miami again.

The lady took a back way to security, avoiding the massive lines, where the security officer gave us two passes (to avoid taking anything out of our bags or taking shoes off, etc.).

The nice lady quikly whisked us out of security and deposited us at the AA gate for Denver.

Her name is Margarita and she was from Cuba. She definitely deserved the tip I gave her!

It was an unbelievable, fantastic experience with Margarita, AA, Customs/Immigration and Homeland Security in Miami.

Re: Just sent a letter of complements to AA [Re: Maria_and_Steve] #285025
06/22/2022 06:53 PM
06/22/2022 06:53 PM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Thanks for that note. I just wish I had been smart enough to get our lady's name. I hope that you also sent AA a note praising her help.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285026
06/22/2022 07:04 PM
06/22/2022 07:04 PM
Joined: May 2019
Posts: 49
Cape Coral, FL
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DRich Offline
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DRich  Offline
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Cape Coral, FL
Do the wheelchair people actually work for the airlines? I always assumed they were a third party company contracted by the airline.

Re: Just sent a letter of complements to AA [Re: DRich] #285027
06/22/2022 07:19 PM
06/22/2022 07:19 PM
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Bahston Offline
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Originally Posted by DRich
Do the wheelchair people actually work for the airlines? I always assumed they were a third party company contracted by the airline.


Airlines contract out everything that they can, including wheelchair service. Still, a compliment regarding a wheelchair vendor’s service may have value, if only as a (small) point in their favor at contract renewal time.

Re: Just sent a letter of complements to AA [Re: DRich] #285028
06/22/2022 07:28 PM
06/22/2022 07:28 PM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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I actually don't know for sure, but regardless, ultimately, they are responsible.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Maria_and_Steve] #285029
06/22/2022 07:50 PM
06/22/2022 07:50 PM
Joined: May 2002
Posts: 4,726
Kennys Online content
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Kennys  Online Content
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Very good for you Folks and also good to hear this too.
NB : For Carol's expericence .

Last edited by Kennys; 06/22/2022 07:52 PM.
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285039
06/23/2022 08:13 AM
06/23/2022 08:13 AM
Joined: Jun 2005
Posts: 170
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panman Offline
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Yes, a letter to AA to compliment the service is in order as is a very generous tip to the person providing the wheel chair service. In my travels I have often witnessed folks merely thanking the individual but not providing a monetary thank you. I am thinking that "the tip" is a large part of the worker compensation, like a server or bartender.....

Re: Just sent a letter of complements to AA [Re: panman] #285040
06/23/2022 09:02 AM
06/23/2022 09:02 AM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Yes, certainly we did tip her, as we tip all the wheelchair helpers. I would hope that others do the same.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285041
06/23/2022 09:16 AM
06/23/2022 09:16 AM
Joined: Jun 2003
Posts: 267
crsxm Offline
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The tipping comment had me chuckle. Every years we travel to St. Maarten with my parents who are now both 91. Last year, we had our tip ready to go when we arrived at the airport. We bring our own transport chairs for them, it's easier not having to potentially wait around for a chair. The helpers were at our side as soon as we exited the taxi at JFK. By the time we reached the gate after receiving the most amazing service, we increased the tip five times! The helpers in St. Maarten were also very attentive and provided excellent service to us! So appreciative of the work they do!

Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285042
06/23/2022 09:31 AM
06/23/2022 09:31 AM
Joined: Nov 2003
Posts: 373
CT,USA
DICKG Offline
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Glad to hear something went right in Miami, used to fly to SXM through there all the time but as you said it hasn’t been good , , for us it’s been the last 10 years so we try to avoid it maybe there is hope . The distance to the pass port clearance and the baggage claim and going through inspection makes it a difficult airport returning from out of the country to make a connecting flight here’s hoping 🤞

Re: Just sent a letter of complements to AA [Re: DICKG] #285043
06/23/2022 09:36 AM
06/23/2022 09:36 AM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Yes, it is a LONG way to passport control. And the moving walkways AND the escalators were not working.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285045
06/23/2022 10:48 AM
06/23/2022 10:48 AM
Joined: Mar 2009
Posts: 16,312
Auburn, WA
SXMScubaman Offline
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"And the moving walkways AND the escalators were not working."
Same here when we returned through MIA June 4th. Nor were the elevators operational. How does that work with a wheelchair?

Re: Just sent a letter of complements to AA [Re: SXMScubaman] #285047
06/23/2022 10:57 AM
06/23/2022 10:57 AM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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That is ridiculous, that they have not been operating for basically a whole month. The elevators WERE operational, thank goodness. I have no idea what happens if the elevators aren't working, with wheelchairs.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285049
06/23/2022 11:11 AM
06/23/2022 11:11 AM
Joined: Mar 2007
Posts: 445
Sugar Land, Tx
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IslandBoi Offline
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Sugar Land, Tx
hopefully SXM routes don't become rife with "miracle flights"


[Linked Image]
Re: Just sent a letter of complements to AA [Re: IslandBoi] #285050
06/23/2022 11:20 AM
06/23/2022 11:20 AM
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Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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IslandBoi--sorry???


Carol Hill
Re: Just sent a letter of complements to AA [Re: IslandBoi] #285051
06/23/2022 11:20 AM
06/23/2022 11:20 AM
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Posts: 16,312
Auburn, WA
SXMScubaman Offline
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Excuse my ignorance but what is a "miracle flight"?

Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285052
06/23/2022 11:26 AM
06/23/2022 11:26 AM
Joined: Mar 2007
Posts: 445
Sugar Land, Tx
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IslandBoi Offline
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Sugar Land, Tx
term used by flight attendants describing scenario where people claim they need a wheelchair, but as soon as they bypass the long security line and/or get pre-boarded on the plane, are suddenly miraculously healed of mobility impairments


[Linked Image]
Re: Just sent a letter of complements to AA [Re: IslandBoi] #285054
06/23/2022 11:32 AM
06/23/2022 11:32 AM
Joined: Aug 2000
Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Ah, ok, I think I'm insulted, but whatever.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285055
06/23/2022 11:35 AM
06/23/2022 11:35 AM
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Posts: 445
Sugar Land, Tx
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IslandBoi Offline
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IslandBoi  Offline
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Sugar Land, Tx
why would you be insulted?...i am not implying no one needs a wheelchair...just that there will always be those who take advantage of a perceived loophole


[Linked Image]
Re: Just sent a letter of complements to AA [Re: IslandBoi] #285058
06/23/2022 11:45 AM
06/23/2022 11:45 AM
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Carol_Hill Offline OP
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Carol_Hill  Offline OP
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OK.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285059
06/23/2022 12:00 PM
06/23/2022 12:00 PM
Joined: Apr 2001
Posts: 14,061
Brookfield, CT.
pat Offline
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In defense of IslandBoi’s comment, I have seen this exact situation on several occasions, both before and since my personal need for the service arose.

In one case in particular, the lines at JFK were horrendous and a young woman said, loud enough for us to hear her, “Watch this,” at which point she snagged an empty wheelchair in the immigration hall and managed to go to the head of the line.

There will always be those who do try to scam the system but I’m personally inclined to believe the innate goodness in most people will preclude them from doing this and possibly denying or at least delaying the service for one who really needs it.

All that said, I’m really glad AA at MIA has improved the situation there since our last trip through that airport was a minor nightmare, and major Kudos to Carol for complementing the wc attendant to the airline.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Just sent a letter of complements to AA [Re: pat] #285060
06/23/2022 12:04 PM
06/23/2022 12:04 PM
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Posts: 78,800
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Pat--OK, I personally haven't seen that, but I know it exists. People always try to scam the system.


Carol Hill
Re: Just sent a letter of complements to AA [Re: Carol_Hill] #285063
06/23/2022 12:13 PM
06/23/2022 12:13 PM
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Kelly G Offline
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I swear I wasn't scamming the system (I'm in my 30's and still in good shape lol), but I did get wheelchair service a few years ago because I passed out in the security line. It was super hot (I was a bit dehydrated) and I got a bit woozy and just passed out for a moment, next thing I knew I was surrounded by TSA and paramedics - after confirming I wasn't pregnant lol, they let me go ahead but in a wheel chair. So I was a bit embarrassed to get to the gate and then just stand up and walk on the plane lol.

Re: Just sent a letter of complements to AA [Re: IslandBoi] #285079
06/23/2022 03:30 PM
06/23/2022 03:30 PM
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Posts: 16,720
Ohio
ruralcarrier Offline
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Originally Posted by IslandBoi
term used by flight attendants describing scenario where people claim they need a wheelchair, but as soon as they bypass the long security line and/or get pre-boarded on the plane, are suddenly miraculously healed of mobility impairments

And sadly, I have witnessed this, including by an island business owner among others.


J.D.
Re: Just sent a letter of complements to AA [Re: ruralcarrier] #285083
06/23/2022 03:39 PM
06/23/2022 03:39 PM
Joined: Mar 2009
Posts: 16,312
Auburn, WA
SXMScubaman Offline
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Originally Posted by ruralcarrier
Originally Posted by IslandBoi
term used by flight attendants describing scenario where people claim they need a wheelchair, but as soon as they bypass the long security line and/or get pre-boarded on the plane, are suddenly miraculously healed of mobility impairments

And sadly, I have witnessed this, including by an island business owner among others.

Hard to believe. LOL


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