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Airport Services #287968
08/29/2022 08:43 AM
08/29/2022 08:43 AM
Joined: Dec 2006
Posts: 139
Long Island, New York
CaribJoe Offline OP
Traveler
CaribJoe  Offline OP
Traveler
Joined: Dec 2006
Posts: 139
Long Island, New York
Just want to give a big shout out to those folks at the airports (SXM and JFK) who assist passengers with mobility issues. Upon arriving in SXM two weeks ago, my wife had difficulty getting down the plane stairs. Mid way, a young man came up the stairs.to grab my carry-ons while I helped my wife. She was immediately offered a wheelchair by two different people but was able to walk to the terminal. Another gentleman saw her walking slowly and said "Come with me". He escorted us into the wheelchair entrance and ushered us through the entry process.

For the return trip home I requested a wheelchair for my wife upon arrival at the airport. and was professionally assisted by a very kind and attentive young man until boarding the flight. We were met at JFK with another wheelchair and the experience was just as pleasant and efficient.

For anyone requiring assistance I highly recommend the services provided.

SXM Sponsors
Re: Airport Services [Re: CaribJoe] #287969
08/29/2022 09:20 AM
08/29/2022 09:20 AM
Joined: Aug 2000
Posts: 82,482
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,482
Central Florida!
Joe--Never used a wheelchair at JFK, but the folks at SXM are VERY helpful and courteous, that's for sure.


Carol Hill
Re: Airport Services [Re: CaribJoe] #287973
08/29/2022 10:07 AM
08/29/2022 10:07 AM
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
pat Offline
Traveler
pat  Offline
Traveler
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
I’m fairly new to the use of airport wheelchair portage but I have to say, the service in SXM has been extraordinary each time we’ve used it. In MIA it was the pits the only time we used it there and CLT has been spotty. JFK and LGA were both okay and EWR was okay once we actually found it (or they found us…..) but again, SXM has been extraordinary each time we’ve used it, both arriving and departing. Kudos to the people who provide the service there.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Airport Services [Re: Carol_Hill] #287974
08/29/2022 10:22 AM
08/29/2022 10:22 AM
Joined: Dec 2006
Posts: 139
Long Island, New York
CaribJoe Offline OP
Traveler
CaribJoe  Offline OP
Traveler
Joined: Dec 2006
Posts: 139
Long Island, New York
Originally Posted by Carol_Hill
Joe--Never used a wheelchair at JFK, but the folks at SXM are VERY helpful and courteous, that's for sure.


The distance from the plane (Delta) to customs & immigration at JFK seemed like a quarter of a mile. I was winded, to say the least.

Re: Airport Services [Re: CaribJoe] #287980
08/29/2022 11:56 AM
08/29/2022 11:56 AM
Joined: Aug 2000
Posts: 82,482
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,482
Central Florida!
Miami is MUCH further than that. Eric has remarked that he has a very hard time keeping up with the wheelchair person there sometimes.


Carol Hill

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