Below is my message to Jax steakhouse While the food was excellent, our dinning experience was not what were expected Please keep in mind we are never in a hurry and are very understanding but do have expectations when going to a restaurant of this quality I always think a early smile can go a long way and we just got off to a bad start There is a restaurant we hope to visit this evening that I would go to even if the meal was not good because of the excellent staff While I praise great meals and service, I believe they should know when a customer leaves disappointed If ever one of my guests is unhappy, it hurts and never want it to happen again Luckily I can only remember one Bridezillas and one nasty mother of the bride who wanted all the attention For below average I still left 15% which was $50.00
On a good note we won the gratuity back at the casino in about 5 minutes playing the slots in a hit and leave
Good Morning Jax,
We celebrated our anniversary last year and had a great experience. Unfortunately this year was a bit of a different experience. We waited a bit to be greeted as there was no hostess for the evening and shown to a very dark table in the corner by the bar while the candle on the table was never lit. The server was not very welcoming or introduce himself as it seemed he was very busy. The table also seemed a bit small. Someone took our water order as we waited a bit for a cocktail order to be taken. Seemed to be some confusion on who was serving us as a waiter came over and asked if anyone took our drink order. Someone took our drink order and over 10 minutes latter a server came to take our food order before we had received our drinks. I explained I would prefer to have my cocktail first and he said the bar was busy. Last year our server actually had too much time to spend with us and this year it seemed the servers were scattered all over the restaurant and not having a station to watch over. Although several food items were not available, we already knew we wanted to enjoy a tomahawk chop like we had last year only to be told the only ones were 70 and 72 ounces. This really is a bit much for just 2 guests. We enjoyed our drinks and when the server came back to take our order he said we were lucky as those two were sold and a new one was cut and it was 64 ounces, still too big but we prefer this cut of meat. After I finished my cocktail it took a bit for someone to notice it was empty and to ask if I wanted another drink. Once a glass of wine was ordered, it did arrive quickly. On the positive, our appetizers were very good. While enjoying our dinner both tables next to us celebrated their birthdays. Our steak was cooked perfectly with two tiny sauces on the side, both were tasty but with a steak of this size and a hefty price, you could provide additional sauce with no upcharge Also included were 2 starches, back at our favorite steakhouses over a choice of two side dishes, not just two starches. I understand the upsell, but again with a $250 steak, you can afford to put out $3.00 worth of spinach Both tables next to us finished before our entrée arrived and the waiter was excellent and moved us to a larger table with more light. This was very much appreciated. Now that the restaurant was emptying out, the service became friendlier While our server was sometimes not around, another server filled my empty water glass After dinner we looked over the dessert menu and decided to enjoy dessert somewhere else Our anniversary was never acknowledged as it was on our reservation The night before we had recommended Jax to some friends to celebrate his birthday and they had nothing but positive comments I read a lot of reviews and Jax are always positive, unfortunately our experience was not up to standards
Sorry to hear that your service was so bad. That was also our experience when we went there--the service was almost TOO present. Sorry that your anniversary meal was not better.
I would not say service was bad, but not up to expected standards
Our steakhouse at home greets you with at the hostess stand with a happy whatever the occasion decorates the table in a simple classy way along with a card signed by the staff and then the cake in the dessert
One other thing I forgot to mention but with higher end restaurants I do not expect the food to be "auctioned" off to know who gets what This drives me nuts as I have worked in a premier restaurant where the kitchen sent out all the women's food first and then followed up the the mens it certainly makes it harder but it is the way it should be down in a top notch restaurant
Two different meals two different experiences If this was our first visit not sure I would return The steak is actually better than we enjoy back home, go figure
Hope you sent that to Jax as I doubt the owner or manager monitors this site. Jax, Mr Chows and Roma are owned by the same person. Marco is invested in Roma which I hope you have a chance to try. He goes out of his way to make everything perfect in service and food.
I received a sincere response from Jay as the hostess "was sick' and they had no replacement I have never seen anyone in charge of the floor or checking on tables for such a high end restaurant
He also explained that they usually have smaller size tomahawk chops available, we will call ahead next year and make our arrangements directly with Jay
Yes we have followed Marco since our first meal ever in SXM at the old Gondola at the casino, the beginning of oh so many great memories still on the fence on our two opens nights
My "brother" from Anguilla arrived today and we are going Pizza Italy casual tonight
Friday night we drive up to Orient to Les Galets for an anticipated prix fix with the best cheese trolley on the island
Saturday night is open
Sunday night we are doing the 5 course tasting at Azul at the Sonesta Point
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