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Departure Area Photos & thoughts #310372
12/15/2023 02:53 PM
12/15/2023 02:53 PM
Joined: Sep 2021
Posts: 342
Ontario Canada
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Dr Phil SXM Offline OP
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Dr Phil SXM  Offline OP
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I have seen several questions about what the departure lounge area looks like. I travelled December 14 from SXM back to Canada for the holidays.

The process for departure is much better than it was. Nothing like the current arrival area issues.

A printed boarding pass is very important to go through the new electronic system for departure. Everything from getting onto the escalator to go up to the second floor to getting through immigration on the second floor. If you’re boarding pass is not good quality, it is possible, you might be turned around.

I checked in at the WestJet counter on the ground floor even though I did not have check on baggage. I received my boarding pass and that is what I used to go through the electronic gate system.

There are some food options upstairs. You will see in these photos. The restaurants had large lineups. If that is an issue for you, I would suggest you bring some thing to eat.

There are a couple makeshift areas where tables are set up and you can buy drinks alcoholic or non alcoholic and even some snacks like chips, etc..

The jetways are being used and I walked onto my WestJet 737 through one of those jetways. There are four of them.

There may be some questions, but here are some photos.

Drphilsxm

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Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310373
12/15/2023 03:12 PM
12/15/2023 03:12 PM
Joined: Sep 2021
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Ontario Canada
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Dr Phil SXM Offline OP
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When you arrive at your gate, this is the seating.
Between each seat is a charging station for your cell phone. FYI.

Drphilsxm

Attached Files IMG_4258.jpegIMG_4260.jpeg
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310374
12/15/2023 03:13 PM
12/15/2023 03:13 PM
Joined: Aug 2000
Posts: 82,693
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Thanks for the pictures. The first couple, I can't really tell what I'm looking at? Other than Bacchus and Domino's, were there any other food options available, other than chips? And there still is not a regular bar? Can you tell where there is supposed to be one?


Carol Hill
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310376
12/15/2023 03:21 PM
12/15/2023 03:21 PM
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Posts: 342
Ontario Canada
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Dr Phil SXM Offline OP
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I did not see a regular bar area as yet Carol. There are many vendor areas still yet to be completed and opened. From what I saw yesterday, I could not tell where the regular bar will be.

The first few photos show the escalator going up to the second floor, followed by security where everything goes through scanners. The area you see with blue or green is immigration. You will stick your passport into a machine while you stand on a marked spot. It will determine if that is you and will give you the greenlight and open the gate for you to proceed.

The only two formal eating places I saw yesterday were Domino’s Pizza and Le bistro by bacchus. In the photo, where you see a lady in a red jersey and another lady in a green sweater at the cash register, you can buy beer from them. Not sure about anything else as far as other alcoholic beverages.

Drphilsxm

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310378
12/15/2023 03:35 PM
12/15/2023 03:35 PM
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Posts: 82,693
Central Florida!
Carol_Hill Offline
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Yay! I love that the seating does not have arms! And yay also for the charging stations. Thanks for the descriptions. It looks like there is a sort of regular bar with liquor, set up behind where the ladies are standing.

Of course, according to the airport and Jeff Berger, EVERYTHING was supposed to be open by now in the departure area. Doesn't look like it, by a long shot.


Carol Hill
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310380
12/15/2023 03:42 PM
12/15/2023 03:42 PM
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Ontario Canada
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Dr Phil SXM Offline OP
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Yes, they still have some finishing of the vendor areas. But I am very happy with the process of departure. That is quite smooth. Most everyone I know has been going through and up to their gates on the second floor in less than 30 minutes.

Drphilsxm

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310383
12/15/2023 04:27 PM
12/15/2023 04:27 PM
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Posts: 423
Beverly MA (Boston's North Sho...
timnboston Offline
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Thanks for the updates - knowing that the departure is fairly smooth will make the cluster---- on arrival a litte more tolerable. Is there any sign of a first class lounge in the departure area?

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310384
12/15/2023 04:50 PM
12/15/2023 04:50 PM
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Posts: 13,414
Peaceful Eastern North Carolin...
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We also departed yesterday, and our boarding passes on our phones worked fine. We had no bags to check, went directly to emigration and security, and were through those in minutes. My opinion is that the new bar will be where the bar was before Irma; there's construction going on in that area. Jet bridges are being used for departures from the upper level gates; we departed from the B gates, and used a bus.

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310385
12/15/2023 04:55 PM
12/15/2023 04:55 PM
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MotownTim Offline
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Good to see Bacchus open. It wasn’t when I left a few weeks ago. I think the main bar is before A2. Looked like they were doing something fancy near the ceiling maybe over the bar. The executive lounge looks like it may be across from Gate A2. They had the sliding doors reminiscent of the old lounge.

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310401
12/15/2023 10:52 PM
12/15/2023 10:52 PM
Joined: Jun 2009
Posts: 4,882
Portland, OR
jazzgal Offline
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I left on Wednesday, had wheelchair assistance, and was at the gate in less than 30 minutes from arrival. I also used the boarding pass on my phone and departed from a B gate. The fabulous attendant wheeled me to the plane; it was close enough that people walked - no bus. There was a ramp to the plane, not stairs. My attendant even took my bag up the ramp for me and put it in the overhead. He was a real sweetie and gave me a big hug before he left the plane. As others have said, those SXM wheelchair attendants could teach US attendants a thing or two.


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Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310402
12/16/2023 07:20 AM
12/16/2023 07:20 AM
Joined: Feb 2007
Posts: 4,380
Rhode Island
RonDon Online content
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RonDon  Online Content
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Great for the update for departure. Always good to be informed before you go.Many thanks

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310403
12/16/2023 07:34 AM
12/16/2023 07:34 AM
Joined: Sep 2021
Posts: 342
Ontario Canada
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Dr Phil SXM Offline OP
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As of December 14, 2023, this is the St Maarten airport Wi-Fi.
I did not try it, but there is a 30 minute free option.

Drphilsxm

Attached Files IMG_4220.pngIMG_4221.png
Re: Departure Area Photos & thoughts [Re: RonDon] #310404
12/16/2023 07:56 AM
12/16/2023 07:56 AM
Joined: May 2002
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Kennys Online content
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And heard that the Executive Lounge will have two floors , looking forward to that when our Family leaves next year to head back to Toronto so they can make use of via Amex Platinum free of charge .

Last edited by Kennys; 12/16/2023 08:12 AM.
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310407
12/16/2023 09:56 AM
12/16/2023 09:56 AM
Joined: Aug 2000
Posts: 82,693
Central Florida!
Carol_Hill Offline
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Thanks, Phil. I wondered about the internet.


Carol Hill
Re: Departure Area Photos & thoughts [Re: Kennys] #310408
12/16/2023 10:00 AM
12/16/2023 10:00 AM
Joined: Aug 2000
Posts: 82,693
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Not sure why they would need two floors for the lounge, but it will be good to have that option again. I think maybe I read t there may be more services available, like showers and massages, which are available other places. If so, those are probably extra services, that one pays for in addition to the regular admission.


Carol Hill
Re: Departure Area Photos & thoughts [Re: jazzgal] #310409
12/16/2023 10:01 AM
12/16/2023 10:01 AM
Joined: Aug 2000
Posts: 82,693
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Linda--so hopefully you are home now? Where did you depart to? I hope maybe you can post a trip report when you get settled at home.


Carol Hill
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310414
12/16/2023 11:40 AM
12/16/2023 11:40 AM
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Posts: 1,299
CT
pony600 Offline
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Wow, looks nice so far, even decorated for Christmas!


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If life hands you a lemon, just squeeze it on a lobster!
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310415
12/16/2023 12:06 PM
12/16/2023 12:06 PM
Joined: Mar 2004
Posts: 4,302
Vancouver, WA
Todd Offline
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I know Linda got home Wednesday night late, she had the same flights that we did on Friday and updated us, and now we are also home. AA SXM to MIA and which is scheduled to land at 557pm, then in MIA to PDX direct at 8:05pm landing at PDX at 1153pm. Of course that is not what actually happens. I will let her share her flight info but I know she made it as did we. We were a bit late to MIA and then delays leaving MIA so MJ and I did not land at PDX until about 135am, we live 15 minutes from PDX and arrived home at 2am. It is a haul but nice to have a route that gets us back same day. Out of who knows how many trips over the last 20 plus years I think we have made it home only once or twice with out having to spend a night along the way, even if scheduled to make it back some delay would happen. The MIA connection had us coming into E gates and then the marathon walk to D terminal immigration and customs. Global entry went smooth and with just carry on we decided to just leave and re-enter the airport so we could use Clear and get our Clear updated to the newest version. Beats going back through the regular line downstairs by where you recheck bags, a trick we learned the last trip when in a hurry.

We got to the airport two hours prior to our flight, took us 23 minutes as stated in another post. We had a cocktail at the make shift bar upstairs and potato chips as that has become a tradition since the downstairs bar. Looking forward to more options and where there were options the lines were long which seems to be the norm at about any airport any longer.

Cheers from Vancouver Washington, the original Vancouver ! Countdown until our return has started, 85 days.
T & MJ


I prefer the Isle seat
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310418
12/16/2023 12:39 PM
12/16/2023 12:39 PM
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Dr Phil SXM Offline OP
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When I return to SXM from Toronto after the holidays I will be posting an update on the arrivals area.

Drphilsxm

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310419
12/16/2023 01:50 PM
12/16/2023 01:50 PM
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We departed on Sat. Dec 9th on AA 326 at 1:48pm to CLT. The process of check in and security was pretty quick. Maybe 15-20 minutes total. However, the AA CLT flight was downstairs in the gate area called “B3-B10”. Our boarding pass said gate B7, but the monitors upstairs said gate B1. There is no B1 in the terminal listed. I asked and was told the plane actually is parked on B1, but you stage to depart at the B7 gate. LOL. Go figure. Also the B gates downstairs are much warmer and congested compared to the A gates upstairs. No jetbridge on the AA CLT flight, but the MIA departure did have a jetbridge. There is an elevator to get down to the B gates.

Re: Departure Area Photos & thoughts [Re: Stevemech] #310420
12/16/2023 02:06 PM
12/16/2023 02:06 PM
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South Carolina
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dvesc Offline
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That’s good to hear it didn’t take too long. We leave next Saturday at 3:56 for Miami, and I was worried about the wait. I’ve always heard Saturdays are busy, and the recent posts about arriving several hours before our flight only made me more concerned.

Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310421
12/16/2023 02:17 PM
12/16/2023 02:17 PM
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erb923 Offline
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Leaving at the end of Nov we used the new Passport facial recognition machine but I think maybe they were not totally working yet.

Had to present passport again at the gate (along with like 15-20 other people).

Could tell everything will be very nice when totally complete.

Also glad to see Bacchus is open, had to get beer at dominos in Nov.

Re: Departure Area Photos & thoughts [Re: Todd] #310422
12/16/2023 02:24 PM
12/16/2023 02:24 PM
Joined: Aug 2000
Posts: 82,693
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Todd, glad you made it home OK., and that Linda did also.


Carol Hill
Re: Departure Area Photos & thoughts [Re: Todd] #310425
12/16/2023 02:56 PM
12/16/2023 02:56 PM
Joined: Jun 2009
Posts: 4,882
Portland, OR
jazzgal Offline
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As Todd stated, I flew SXM to MIA, then a nonstop from MIA to PDX. The plane was late leaving SXM. We landed in MIA at 6:30 p.m., and boarding for the flight to PDX was at 7:30 p.m. I was pretty nervous about the short time frame, but my luggage came off fairly quickly compared to prior trips. I was at the gate to PDX at 7:20 despite the long trek to D4.

Wheelchair assistance in SXM was outstanding. We left from the lower level, and wheelchair assistant wheeled me to the plane and then carried my bag up the ramp and stowed it in the overhead. Wonderful! Wheelchair assistance in MIA and PDX was fine, but SXM just had that added touch.

The flight from MIA to PDX was somewhat uncomfortable: six hours in a fairly small plane. Even though I was in first class I yearned for the reclining seats/pods that you get on a 770. I have to weigh the convenience of getting home the same day I leave SXM with the lack of comfort on the nonstop. Getting home same day probably wins by a slight margin.


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Re: Departure Area Photos & thoughts [Re: jazzgal] #310426
12/16/2023 03:04 PM
12/16/2023 03:04 PM
Joined: Mar 2009
Posts: 18,705
Auburn, WA
SXMScubaman Offline
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Sounds like it's a crap shoot if you get a jetway or not on the SXM/MIA leg. Glad flight home was noneventful and home safely.

Re: Departure Area Photos & thoughts [Re: jazzgal] #310427
12/16/2023 03:41 PM
12/16/2023 03:41 PM
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Posts: 82,693
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Carol_Hill Offline
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I get where you're coming from, getting home the same day is a good thing, even if it's really late. Too bad that the Miami flight is not getting a jetway predictably. Glad to hear that the wheelchair assistance in Miami was at least acceptable, as that certainly has NOT been the case on several occasions in the past.


Carol Hill
Re: Departure Area Photos & thoughts [Re: Dr Phil SXM] #310461
12/17/2023 06:37 AM
12/17/2023 06:37 AM
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Posts: 2,006
Westchester /NYC
Colour1 Online mad
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All that is "nice".It's the arrival part that is a mess. That's what they should have fixed first!!


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