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Departure time #314591
03/01/2024 11:05 PM
03/01/2024 11:05 PM
Joined: May 2006
Posts: 552
Edmonton, Alberta, Canada
K
KGB Offline OP
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KGB  Offline OP
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K
Joined: May 2006
Posts: 552
Edmonton, Alberta, Canada
Question for those who just left the island in the last few days- how was the line ups to go thru customs and security? How much time do we need this year? Last few years we had no check in luggage and arrived 1,5 hours before the departure time and that was enough.
Somebody told us that they have a new system at the airport. Please share the info! Thanks!


"Often Wrong, Never in Doubt"
SXM Sponsors
Re: Departure time [Re: KGB] #314595
03/02/2024 05:04 AM
03/02/2024 05:04 AM
Joined: Jun 2003
Posts: 298
Upstate, NY
Mikel Offline
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Mikel  Offline
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Posts: 298
Upstate, NY
We left, or attempted to leave yesterday. The check-in process is more modernized. We went to an AA kiosk, printed our luggage tags and boarding passes and walked to the AA luggage drop off counter. There are some new self service luggage drops but at the moment they are only being used by Spirit and Delta.

You then scan your boarding pass to get through to go upstairs to security. Under 75, shoes off, everything out of the pockets and all your stuff in bins, lap tops also out. They used a body scanner yesterday. The last step is to go to passport control where you scan your passport and look at a camera, glasses off, no hats, etc. You are then done.

As for timing, I did not check but even with the luggage we were at the gate around 1:00 after arriving sometime shortly after 12:00 so definitely less than an hour on a Friday.

As for why we didn't leave and AA 2478 is still sitting on the tarmac, that it another story to be continued later. Bottom line, trying again at 10:00 this morning.

Re: Departure time [Re: Mikel] #314613
03/02/2024 09:27 AM
03/02/2024 09:27 AM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Mike--cr*P! What happened?


Carol Hill
Re: Departure time [Re: Carol_Hill] #314617
03/02/2024 09:42 AM
03/02/2024 09:42 AM
Joined: Mar 2020
Posts: 805
Ontario Canada
Whale Tail Offline
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Whale Tail  Offline
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Ontario Canada
Carol - From my vantage point at SBR an AA plane is sitting on the tarmac close to the control tower since first thing this morning

Re: Departure time [Re: Whale Tail] #314619
03/02/2024 09:44 AM
03/02/2024 09:44 AM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Whale Tail--Mikel said they were going to try to leave at 10 AM today, but I wondered what happened yesterday.


Carol Hill
Re: Departure time [Re: Carol_Hill] #314620
03/02/2024 09:48 AM
03/02/2024 09:48 AM
Joined: Mar 2020
Posts: 805
Ontario Canada
Whale Tail Offline
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Whale Tail  Offline
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Ontario Canada
Don't know Carol. I checked FlightRadar24 for yesterday departure time on this flight and it says "unknown"?

Re: Departure time [Re: Whale Tail] #314621
03/02/2024 10:48 AM
03/02/2024 10:48 AM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Assuming that Mikel was correct, that plane should be gone any time now.


Carol Hill
Re: Departure time [Re: Carol_Hill] #314623
03/02/2024 11:09 AM
03/02/2024 11:09 AM
Joined: Mar 2001
Posts: 17,502
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Posts: 17,502
Ohio
It appears to be in the air now, at least according to FlightAware.


J.D.
Re: Departure time [Re: Mikel] #314661
03/02/2024 06:23 PM
03/02/2024 06:23 PM
Joined: May 2006
Posts: 552
Edmonton, Alberta, Canada
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KGB Offline OP
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KGB  Offline OP
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Edmonton, Alberta, Canada
Originally Posted by Mikel
We left, or attempted to leave yesterday. The check-in process is more modernized. We went to an AA kiosk, printed our luggage tags and boarding passes and walked to the AA luggage drop off counter. There are some new self service luggage drops but at the moment they are only being used by Spirit and Delta.

You then scan your boarding pass to get through to go upstairs to security. Under 75, shoes off, everything out of the pockets and all your stuff in bins, lap tops also out. They used a body scanner yesterday. The last step is to go to passport control where you scan your passport and look at a camera, glasses off, no hats, etc. You are then done.

As for timing, I did not check but even with the luggage we were at the gate around 1:00 after arriving sometime shortly after 12:00 so definitely less than an hour on a Friday.

As for why we didn't leave and AA 2478 is still sitting on the tarmac, that it another story to be continued later. Bottom line, trying again at 10:00 this morning.

Thanks for the info, much appreciated! We are just trying to time our last day, we have just carry on that’s it. Hopefully, an hour and half should give us plenty of time to clear everything.


"Often Wrong, Never in Doubt"
Re: Departure time [Re: KGB] #314683
03/02/2024 09:39 PM
03/02/2024 09:39 PM
Joined: Feb 2011
Posts: 219
Virginia Beach, VA USA
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barryvabeach Offline
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barryvabeach  Offline
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Posts: 219
Virginia Beach, VA USA
1 1/2 hours should be fine. We left on a Friday recently and had checked bags and it was under an 1 1/2. Note that there is not much in the way of food selection- we stopped and picked up sandwiches at Zee Best and were glad we did. Also, the upper level of departures looks pretty modern and was well airconditioned and appointed ( though no water fountain ). We departed on B gates, which was downstairs, pretty crowded and still looking quite rough.

Re: Departure time [Re: barryvabeach] #314711
03/03/2024 10:37 AM
03/03/2024 10:37 AM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Central Florida!
barry--as I have said before, the lack of water fountain appears to be deliberate, so they can sell water. Despicable.


Carol Hill
Re: Departure time [Re: Carol_Hill] #314719
03/03/2024 11:42 AM
03/03/2024 11:42 AM
Joined: Mar 2009
Posts: 18,666
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Posts: 18,666
Auburn, WA
Always can fill a bottle in the restroom. Same water supply.

Re: Departure time [Re: SXMScubaman] #314721
03/03/2024 11:58 AM
03/03/2024 11:58 AM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Not necessarily. Restroom faucet water is often not potable water.


Carol Hill
Re: Departure time [Re: Carol_Hill] #314726
03/03/2024 12:09 PM
03/03/2024 12:09 PM
Joined: Mar 2009
Posts: 18,666
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Posts: 18,666
Auburn, WA
Originally Posted by Carol_Hill
Not necessarily. Restroom faucet water is often not potable water.

I doubt that would be the case in PJIA.

Re: Departure time [Re: SXMScubaman] #314730
03/03/2024 12:37 PM
03/03/2024 12:37 PM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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I wouldn't bet my gut on it.


Carol Hill
Re: Departure time [Re: KGB] #314743
03/03/2024 05:48 PM
03/03/2024 05:48 PM
Joined: Jun 2003
Posts: 298
Upstate, NY
Mikel Offline
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Mikel  Offline
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Upstate, NY
Sorry that I did not respond sooner, but the required stuff to do after 8 weeks away did not include this.

We boarded AA 2478 on Friday with a scheduled departure of 2:57 and we were right on schedule. The plane was parked on the tarmac all the way toward Driftwood so we had to be bused there. Just after the last 2 people boarded, an agent came on and told them they had to leave due to a weight balance problem. So they reluctantly left and we closed up and got all the way to the end of the runway ready for take off but instead of accelerating, we go down the runway and turn left and right back to where we started.

They then open the cabin doors and we sat there. The captain says there is a problem and we were too heavy to take off due to somehow there being too much fuel on the plane. He says someone was crunching numbers and it might take a half hour. Then eventually he says we are going to go to Miami, clear customs, get back on the same plane and go to Charlotte. Even though it would be later than planned, it worked for me but unfortunately, not for everyone. Some were adamant that they would not go to Miami and wanted off, even though the captain said that would add to the time before departure.

Bottom line, at some point the captain announces that the crew was now out of time and we were all going to spend the night and try again at 10:00. I honestly never did hear the details of what the original issue was but there were confusing messages being sent by both the captain and the stewardesses.

Some people opted not to return on that flight the next day but we showed up about 7:30, went through the process again and finally took off about 11:00.

The only good thing was that going through customs and immigration in Charlotte at 2:00 PM is very easy, even on a Saturday.

Re: Departure time [Re: Mikel] #314748
03/03/2024 07:29 PM
03/03/2024 07:29 PM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 82,610
Central Florida!
Wow, sounds like a really confusing situation. Glad you arrived home OK.


Carol Hill
Re: Departure time [Re: KGB] #314753
03/03/2024 11:39 PM
03/03/2024 11:39 PM
Joined: Sep 2000
Posts: 4,676
Newtown, CT
kim Offline
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My husband and son left Saturday on the first JetBlue to JFK - I think it was a 12:15 departure. Boarding at 11:50. Dropped them at 10:35 and they were at the bar with drink in hand at 10:54 (no checked bags). They sent me a pic so I knew the time!!!! I’m sure it’s different for later flights.

Re: Departure time [Re: Mikel] #314755
03/04/2024 12:23 AM
03/04/2024 12:23 AM
Joined: Nov 2015
Posts: 410
the Long Island
the captain Offline
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the Long Island
Had a similar issue with AA timing out last year.

So did you stay the night IN the airport?

Re: Departure time [Re: KGB] #314757
03/04/2024 06:27 AM
03/04/2024 06:27 AM
Joined: Jun 2003
Posts: 298
Upstate, NY
Mikel Offline
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Mikel  Offline
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Posts: 298
Upstate, NY
No, I went back to my resort. They were giving out hotel vouchers (until they ran out of rooms) with transportation and $24 for a meal. Not sure if anyone spent the night in the airport. I think it pretty much locks up.

Re: Departure time [Re: Mikel] #314765
03/04/2024 10:11 AM
03/04/2024 10:11 AM
Joined: Aug 2000
Posts: 82,610
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 82,610
Central Florida!
Yes, for sure, SXM airport is closed at night.


Carol Hill
Re: Departure time [Re: KGB] #315130
03/08/2024 05:58 PM
03/08/2024 05:58 PM
Joined: May 2006
Posts: 552
Edmonton, Alberta, Canada
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KGB Offline OP
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KGB  Offline OP
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K
Joined: May 2006
Posts: 552
Edmonton, Alberta, Canada
Just an update: we made it home! The airport was a breeze! Took us maybe 15 min to sail thru the security and passport control. That was on Thursday at around 3pm. We didn’t have checked bags just carry one so we went right to the gates. The renovated airport part looks awesome, bright and clean and air conditioned, it was very pleasant. Until we went down to the WestJet gate that looked like a cattle shoot…


"Often Wrong, Never in Doubt"

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