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Re: Flying Liat is dangerous???
[Re: sail445]
#69048
09/25/2015 10:11 AM
09/25/2015 10:11 AM
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Joined: Feb 2014
Posts: 252
jboothe
Traveler
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Traveler
Joined: Feb 2014
Posts: 252
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sail445 said: Regardless of whether the customer had a few drinks or not the employee should have called security instead of going ghetto on the client. I absolutely agree and if I were actually there and had seen exactly what happened then my opinion would actually mean something. But since I wasn't, for all I know the intoxicated customer went "ghetto" on the gate agent and all the agent did was defend him or herself. My only point (if there actually was one) was that the media will report news in such a way as to have the most dramatic impact and not necessarily report all of the factual information.
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Re: Flying Liat is dangerous???
[Re: Twanger]
#69050
09/25/2015 06:48 PM
09/25/2015 06:48 PM
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Joined: Feb 2002
Posts: 925 Michigan
rhans
Traveler
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Traveler
Joined: Feb 2002
Posts: 925
Michigan
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Twanger said: LIAT = Luggage In Another Terminal =Leaving Island Any Time
Last edited by rhans; 09/25/2015 06:49 PM.
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Re: Flying Liat is dangerous???
[Re: rhans]
#69052
09/25/2015 06:52 PM
09/25/2015 06:52 PM
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Joined: Jul 2008
Posts: 3,003
sail445
Traveler
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Traveler
Joined: Jul 2008
Posts: 3,003
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rhans said:Twanger said: LIAT = Luggage In Another Terminal =Leaving Island Any Time L-ost I-n A-Terminal <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />
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Re: Flying Liat is dangerous???
[Re: Carol_Hill]
#69055
09/26/2015 08:45 AM
09/26/2015 08:45 AM
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Joined: Oct 2003
Posts: 647 MD, USA
polaris
Traveler
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Traveler
Joined: Oct 2003
Posts: 647
MD, USA
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Given this next example of the terrible experiences so many of us have had on LIAT it, again, raises the question of why the government-owners of this company continue to allow it to be consistently a sub-par carrier. If the owners are paying any attention at all they must realize the low opinion held by their customers. It can't be a surprise to the owners that their airline is actually a dis-incentive to visit their islands. <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" />
Polaris
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Re: Flying Liat is dangerous???
[Re: polaris]
#69057
09/26/2015 09:21 AM
09/26/2015 09:21 AM
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Joined: Dec 2004
Posts: 1,199 Devon, UK
salica
Traveler
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Traveler
Joined: Dec 2004
Posts: 1,199
Devon, UK
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Customer service is one of the major problems with LIAT - and I do not mean attitude of air crew. With some twenty years of flying experience with LIAT, I have found that the attitude towards the customer, ie those effectively paying wages and keeping all staff employed, is beneath contempt. I have had several occasions when I have needed to contact 'Customer Services'. Replies have taken an average of one full year, and that is to achieve a standard, mechanised response, not an answer to one's issues. The airline has a monopoly and so they do not care. Some lovely individuals on the front line, but leadership leaves a lot to be desired.
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